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Sales Compensation Rep

3 months ago

Indianapolis, United States American United Life Ins Co Full time
Job DescriptionJob Description

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives

The Sales Compensation Rep is responsible for performing producer support functions for Retirement Services (RS) and Employee Benefit (EB) divisions. This position acts as a liaison between producers, licensing operations, IT, and other business users to facilitate the exchange of information securely and accurately.

What You Will Do:

  • Manage production activities, paying of commissions, and operating within proprietary systems for RS & EB; including calculation of broker compensation.
  • Identify critical business request to facilitate payments for the appropriate business line.
  • Provide fast, friendly, and accurate phone, email and in person service regarding commission payments, bonuses, and all other aspects of producer compensation plans.
  • Provide a high level of professionalism through service interactions, a high attention to detail is required to accurately update producer information into various enterprise systems.
  • Act as the liaison between producers, licensing operations, IT, and other business users to facilitate the exchange of information securely and accurately.
  • Assist with projects, audits, testing, research and resolution related to commissions and producer information may also be expected from this role.
  • Complete statement processing, accounting, quality assurance, and earnings information; including ownership, reporting, and governance of financial maintenance, producer data, and sales compensation information.
  • Utilize EWA (Empowerment with Accountability) to assist clients and support agents.
  • Manage inbound & outbound call volumes from the field for agents and brokers while maintaining both service and quality goals.
  • Communicate proactively with the field regarding changes to their statements and accounts, charge backs, corrections etc.
  • Track all communication through workflow system (AWD or SharePoint) for feedback to Sales Compensation, stakeholders, and field.

What You Will Need:

  • College degree preferred or work experience in lieu of preferred (Call Center, customer service insurance, operations, or financial services).
  • 2 year's experience in the insurance or financial services industry.
  • Proficiency with Microsoft Office, primarily Excel, and ability to navigate multiple systems is required.
  • Foreign language skills a plus, but not required.
  • Effective written and verbal communication skills are required.
  • Analytical and problem-solving skills are required.
  • Ability to assess & solution the needs of clients.

Salary Band: 02B

This selected candidate will be expected to work hybrid in Indianapolis, IN. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team-building and collaboration.

If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.

Disclaimer: OneAmerica Financial is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies. #LI-HW1