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Business Office Manager
2 months ago
A challenging and rewarding opportunity awaits a new Business Office Manager at Sante Health System of Fresno, CA. Join this outstanding, mission-driven healthcare system and oversee the day to day activities of the coding, billing, posting, patient and insurance collections and clerical staff. Main responsibilities of this position also include but are not limited to supporting the functions of our business office by identifying and developing policies and procedures that streamline processes and improve efficiencies.
QUALIFICATIONS- High School diploma/GED equivalent required.
- Minimum 3-5 years management experience in Business Office Billing and/or Patient Collections.
- Minimum 3-5 years in a practice management and business office healthcare setting.
- Minimum 3 years' experience and skills in insurance billing and collections.
- Knowledge of patient accounting, credit, and insurance procedures required.
- Knowledge of medical terminology as well as the International Classification of Diseases 10th Revision (ICD-10) and Current Procedural Terminology (CPT) coding.
- Proficiency with healthcare management software systems such as NextGen or Waystar is preferred but not required
- Supervises business office staff as assigned.
- Identifies and develops policies and procedures to assist business office staff.
- Monitors account receivable statistics (i.e. number of days over 90 days, A/R days, collection ratio).
- Gathers and analyzes information. Develops new procedures to improve quality and quantity of work processed.
- Recommends credit and collections policies.
- Solves difficult payment and other associated business office issues. Audits problem accounts.
- Routinely reviews accuracy of staff work on a random basis to ensure quality.
- Manages and evaluates performance of assigned staff.
- Assists with the selection and training of selected staff.
- Works to resolve patient complaints by delegating to appropriate staff member and monitoring completion of tasks.
- Remains updated on professional industry standards, such as Medicare and/or Medi-Cal guidelines.
- Ensures that statistics/productivity for the business office is done in a timely and efficient manner.
- Organizes and coordinates the daily activities of the units assigned to other Business Office Services Managers in their absence.
- Coordinates with Information Systems for Practice Management software modifications.
- Maintains strictest confidentiality.
- In the spirit of teamwork, employees are expected to follow any other job-related instructions and to perform any other job-related duties as requested.
Knowledge, Skills, and Abilities:
- Knowledge of patient accounting, credit, insurance procedures and practice.
- Proficient knowledge of Practice Management systems.
- Knowledge of insurance billing procedures.
- Knowledge of site departments and operational relationships.
- Skill in defining problems, collecting data, interpreting billing information.
- Skill in establishing and maintaining effective working relationships with staff, site employees, patients and the public.
- Ability to delegate responsibility and authority to staff.
- Ability to communicate clearly.
Sante Health System is a Management Services Organization that serves multiple clients. "Sante" is the French word for health. Our name symbolizes our commitment to good health, progressive care, and leadership in our community.
Sante is one of the largest health care claims and billing management companies in Central California. The strength of Sante is the extraordinary network of physicians, health plans, and other health service providers it offers the people of our valley. Sante coordinates with physicians, health plans, hospitals, and ancillary providers to ultimately benefit the patient in a managed care environment. Sante Health System provides numerous client services such as billing, claims processing, contracting, credentialing, finance, human resources, information services, marketing/communications, physician services, practice management, provider relations, quality improvement, and utilization management.
Sante is celebrating over 25 years of service to the community. We deeply understand that we would not be successful in enhancing the quality of life of our patients without our incredible team. This is why we have created a work culture that is comprised of talented, driven, dedicated, innovative, and service-driven professionals. We provide competitive pay, excellent benefits including medical, dental, vision, and life insurance, 401k retirement plan, paid time off, and opportunities for advancement. Being part of our team is like being part of a big family. Join our team and make Sante Health System your home away from home.
READY TO JOIN OUR TEAM?We understand your time is valuable, so we have a very quick and easy application process. If you feel that you would be right for this job in health care, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you
www.santehealth.net
