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Housekeeping Assistant Manager

2 months ago

Newport, United States Aloft Newport on the Levee Full time
Job DescriptionJob Description

BASIC PURPOSE:

Assist the Housekeeping Manager with supervision of the daily operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.

ORGANIZATIONAL SCOPE:

Position supervises daily operations in maintaining the maintenance/sanitation of the guest rooms, public areas and pool/fitness area. May supervise the laundry operations. Recommends and implements procedural changes. Monitors inventories and expenses.

ESSENTIAL FUNCTIONS:

  1. Supervise the housekeeping employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate.
  2. Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, company standards and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
  3. Respond to guest requests, concerns and problems to ensure guest satisfaction.
  4. Refer and follow up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/ improve guest satisfaction.
  5. Organize and maintain Lost and Found area. Log items into the Lost and Found log and answer inquiries to maintain controls and ensure guest satisfaction.
  6. Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.