Manager - IT Systems

2 weeks ago

Cedar Rapids, United States CRST Expedited, Inc. Full time
Job DescriptionJob Description

Job Summary:

The Manager - IT Systems (MITS) will have an in-depth understanding of the technology landscape including hosting, network, systems, storage, and others through progressive experience building and managing system hardware, virtual systems, software, and databases. This leadership role oversees the use of technology that serves the business needs, and the MITS’s primary role is to design, manage, and monitor information systems by overseeing a team of server administrators, server engineers, and database administrators who install and maintain hardware and software upgrades.

Planning, development, implementation, and maintenance of an organization's technology infrastructure and systems. IT professionals play a crucial role in supporting and optimizing technology resources to meet the needs of the organization and its stakeholders and optimizing technology resources to support business operations, enhance productivity, and drive innovation. They contribute to areas such as technical support, system administration, networking, database management, software development, and project management.

Essential Duties and Responsibilities:

  • Designs, implements, integrates, and provides full support for hardware in a multi-tiered, multi-platform environment
  • Ensures implementation and maintenance activities including patching for computer systems hardware and configurations
  • Owns close management of incidents, problem tickets and change controls in a complex / distributed data center environment to reduce risk and implement safe times for repair and change
  • Responsible for asset tagging and Data Center inventory management
  • Oversees the integration of new technologies into the company environment.
  • Partners with Project Managers on the delivery of projects by ensuring necessary resources and information are provided to plan and execute successfully
  • Manages a small team responsible for hardware installation, configuration, and optimization
  • Assesses hardware/software systems, applications, and processes to influence a larger information systems (IS) strategy
  • Coordinates with other IT departments as an IT Operations Manager to ensure that IT Services meet or exceed the Users’ / Business expectations
  • Creates reports/metrics on various systems/hardware performance measures to identify opportunities for improvements / proactive actions
  • Leads the team of direct reports through coaching, leadership, and training to manage staff performance
  • Responsible for recruiting, hiring, training, and performance management
  • Leads/participates in planning and designing technologies to meet the growing needs of the business
  • Manages IT Systems projects from requirements analysis, through solution design, implementation, documentation, testing, and support
  • Collaborates with IT Security Office/Security Team on the information security program and expeditiously addresses any IT systems vulnerabilities and gaps including systems patching
  • Safeguards assets by planning, implementing, and documenting backup procedures, disaster recovery, and information security controls
  • Performs infrastructure tests and audits to verify capabilities and comply with standards
  • Assists with detailed and accurate IT Systems inventory including software licenses, warranty information, and support contracts
  • Contributes to the change management process by guiding the IT Systems team in planning and implementing system configuration changes
  • Provides input to the annual operating and capital expenditure budget to ensure IT Systems costs are identified to meet the overall strategic objectives of IT and the enterprise are represented

Skill and Qualifications:

  • 10+ years of progressive hands-on technical experience responsible for designing/implementing/managing physical and virtual systems, storage and backup solutions, and data center management in Windows/AD/Azure and Linux environments
  • 7+ years leading a team of direct reports responsible for IT Systems, Database Servers
  • Basic to mid-level database systems management experience, including SQL and PostgreSQL
  • Data Center/Hardware migration & installation requirements
  • Industry Data Center standards
  • Networking & Connectivity standards
  • Systems Performance Management and Critical Awareness Methods
  • Experience working in a complex infrastructure environment focused on scalable, multi-site, diverse technologies, DR/continuous availability of services is preferred
  • Cabling best practices including structured cabling systems
  • Creation & implementation of policies and procedures
  • Experience with vendor management, technology procurement, and IT asset management
  • Effective project management experience and resource planning of technical projects
  • Advanced communication and organizational skills with a proven ability to successfully manage multiple deadlines

This position will be eligible for an Annual Incentive Plan (AIP) with a target payout of 10% of the annual base salary.

Work locations of each position will be determined during the hiring process. Each work location will depend on business needs and the essential functions of the position.

The CRST Core Values: Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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