Service Desk Manager
Found in: beBee S US - 3 weeks ago
Responsibilities Work closely with Service Delivery manager/Client to implement technical action items related to the Service desk Develop maintain and Share reports/scorecards dashboards & related to operations & productivity to customer and Internally. Prepare and Present Operations reviews PPT on weekly Monthly quarterly and Annual basis to client and take the learnings back to team on the identified areas of improvement. Drive Metrics and meet the expected SLA’s Provide technical expertise and guidance to the Service desk team Evaluate technical skills and provide regular feedback Monthly/quarterly/Annually. Resource Management and Staffing resource as per the Business needs. Develop and maintain Training Plan. Ensure continuous improvement of services provided by the Service desk. Act as technical liaison between Service desk and Client support groups Maintain technical skill continuity and consistency of Service desk staff Act as Escalation contact to respond to issues /request from customer /end users Provide Problem Management System support activities. Work with Application and Infrastructure Development teams to ensure a smooth transition of new hardware and s/w into support by the HD Includes preparation of Service desk staff to support new
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Service Desk Manager
Found in: beBee jobs US - 3 weeks ago
Cedar Rapids, Iowa, United States QData Full timeResponsibilities Work closely with Service Delivery manager/Client to implement technical action items related to the Service desk Develop maintain and Share reports/scorecards dashboards & related to operations & productivity to customer and Internally. Prepare and Present Operations reviews PPT on weekly Monthly quarterly and Annual basis to client and...
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Client Services Support
2 days ago
Coon Rapids, United States Diversified Adjustment Service Full timeClient Services Support Client Services Support performs job tasks that help assist the Client Services Department. Diversified is looking for an efficient and motivated employee who is eager to provide crucial support in various areas of business. The list of job duties below is a guide and not all inclusive of duties and responsibilities: * Manage...
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Field Service Manager
2 weeks ago
Cedar Rapids, United States ASGCO Manufacturing, Inc. Full time $80,000 - $100,000Field Service Manager: Cedar Rapids, Iowa AreaHIRING IMMEDIATELY FOR AN EXPERIENCED SERVICE MANAGERASGCO engineers manufacture and sell a wide array of conveyor and screening components, all specifically designed and engineered for the mining, aggregate, cement, pulp and paper, recycling, bulk shipping terminals, food processing and other bulk material...
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Control Desk Specialist-Pain Clinic
Found in: Resume Library US A2 - 2 weeks ago
Cedar Rapids, Iowa, United States UnityPoint Health Full timeOverview: The Control Desk Specialist is responsible for assisting the healthcare team with clerical duties and facilitates communication and contributes to patient care. Technical aspects of patient care are performed under the direct supervision of a Registered Nurse (RN). The Control Desk Specialist participates in scheduling of appointments and...
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Manager Risk Services
Found in: Talent US C2 - 6 days ago
Cedar Rapids, United States Alliant Energy Full timeBring YOUR energy to Alliant Energy! At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy. When our employees say "I am energy", it means they take pride in the work we do when disaster strikes, as well as all...
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IT Support Desk Specialist
4 days ago
Grand Rapids, United States CFS - Technology Full timeJob DescriptionJob DescriptionPosition: IT Service Desk SpecialistA leading provider of IT Services in the Grand Rapids, MI area is seeking a full-time, permanent IT Service Desk Specialist to join their growing team. Here are a few reasons why you should apply:Opportunity to work Partially Remote!Continuous investment in peer-to-peer mentoring, training and...
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Front Desk
2 days ago
Cedar Park, United States U.S. Dermatology Partners Full timeJob DetailsJob LocationCedar Park-Medical Parkway - Cedar Park, TXPosition TypeFull TimeJob CategoryHealth CareDescriptionSECTION 1: Job Summary (Summary of the basic functions of the position)The front desk clerk performs routine clerical, secretarial and administrative work in answeringtelephones, receiving the public, providing customer assistance, data...
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Front Desk
Found in: Talent US C2 - 2 weeks ago
Cedar Park, United States U.S. Dermatology Partners Full timeJob Details Description SECTION 1: Job Summary (Summary of the basic functions of the position) The front desk clerk performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping. SECTION 2: Duties and Responsibilities...
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Helpdesk Technician
2 days ago
Cedar Rapids, United States CRST The Transportation Solution, Inc. Full time**Description** Over the next few years, **CRST The Transportation Solution** will be implementing significant enterprise-wide system and software upgrades. In support of this project, and of future needs, we are expanding our personnel and adding new positions within our Information Technology team, located in Cedar Rapids, IA. We are seeking new IT skills...
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Helpdesk Technician
4 days ago
Cedar Rapids, United States CRST Expedited, Inc. Full timeJob DescriptionJob DescriptionOver the next few years, CRST The Transportation Solution will be implementing significant enterprise-wide system and software upgrades. In support of this project, and of future needs, we are expanding our personnel and adding new positions within our Information Technology team, located in Cedar Rapids, IA. We are seeking new...
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Director of Advancement Services
1 day ago
Cedar Rapids, United States Coe College Full timeLead, oversee and supervise the advancement services areas of prospect research and data management; removing obstacles and equipping and empowering the team to be successful. Serve as Advancements primary stewardship officer, developing and enacting Director, Auditor, Microsoft, Systems Manager, Service, Business Services
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Sales & Service Representative
2 weeks ago
Cedar Rapids, United States Peak Toolworks Full timeJOB DESCRIPTION:Summary/Objective Account Maintenance and development. Assure that no account is lost. Assure that the deliveries of their Service Tools are fast, on-time, competitive and meet or exceed customer expectations. Run an efficient and economical customer call route. Clear and continuous communication with Service Center Manager and Regional...
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Customer Service Clerk
1 day ago
Cedar Rapids, United States Hy-Vee Supermarket Full timeResponsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, collecting dry cleaning orders for customers. Additionally, always maintaining a positive company image by providing courteous, friendly, and Customer Service, Clerk, Store Manager, Store Director, Service, Retail, Grocery, Customer
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Service Technician
3 weeks ago
Cedar Rapids, United States KSI Full timeJob DescriptionJob DescriptionSalary: $24/hr - $40/hr or DOEWould you like to work indoors, away from the rain and snow? Do you enjoy repairing for a living? You might have found the right place for you!No weekends! Starting at hourly pay depending on experience.Our client is looking to add talented Service Technicians to support its trailer service...
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Studio Coordinator
3 weeks ago
Cedar Rapids, United States Waxing the City of South DakotaNorth DakotaIowa Full timeJob DescriptionJob DescriptionOpening early April 20221005 Blairs Ferry RD NECedar Rapids IA 52403Join a growing franchise with multiple locationsFun environment, love people!!Come work with us---LOVE WHAT YOU DOAt Waxing the City, we are passionate about helping our clients look and feel their best. We believe that our Studio Coordinators set the tone for a...
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Front Desk Specialist
Found in: beBee jobs US - 3 weeks ago
Grand Rapids, Michigan, United States Tekton Full timeTekton needs an impressive Front Desk Specialist to greet visitors, field phone calls, and support employees. You will interact with the public and Tekton employees each day, so you must be a friendly and authentic representative for Tekton. PayStarts at $18.50/hourSome specific role responsibilities• Greet visitors, answer phone calls, and manage incoming...
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Grand Rapids, United States Pridgeon & Clay Inc Full timeJob DescriptionJob DescriptionAre you looking for a challenging yet rewarding job that allows you to utilize your skills to their fullest potential? Do you want to join a team of hardworking, enthusiastic and creative people and enjoy working with a company that recognizes and embraces diversity? Do you take pride working with a company that is committed to...
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Manager Trainee
2 weeks ago
Cedar Rapids, United States Hertz Full time $17Wage: $17.00 hourly + commission + incentives The Manager In Training program provides hands-on training in Sales, Operations, Customer Service, finance, fleet management, and people management. This position has a clearly defined career path to Branch Manager in as little as 12-18 months. This role supports the achievement of location sales goals and...
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5511 Customer Service Representatives
1 week ago
Cedar Rapids, United States LPT Retail Management Services Full timeJob DetailsLevel Entry Job Location LPT #5511 - CEDAR RAPIDS, IA Description L.P.T Retail Management Services, LLC is currently seeking friendly, enthusiastic individuals for customer service (CSR) positions. Applicants will be responsible for, but not limited to: Provide excellent customer service. If two employees are on duty and only one is running a...
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Installation Project Manager
Found in: Talent US C2 - 2 weeks ago
Cedar Rapids, United States Midwest Alarm Services Full timeInstallation Project ManagerMidwest Alarm Services is a leading provider of comprehensive fire and security solutions, specializing in the design, installation, and maintenance of alarm systems for commercial and industrial projects. We are seeking a highly skilled and experienced Project Manager to join our team and oversee the successful execution of our...