Family Shelter Support Staff

3 months ago


Sioux Falls, United States Union Gospel Mission Full time
Job DescriptionJob Description

Monday-Sunday, Days & Overnights.

  • Overnights - Monday - Thursday, 8pm - 6am (Full-time)
  • Weekends - Friday - Sunday, 6am - 2pm or 12pm - 10pm (Part-time)

Work Environment and Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Sits, stands, bends, lifts, and moves intermittently during working hours. Interacts with guests, staff, visitors, etc., under a variety of conditions/circumstances. May be subject to hostile and emotionally upset guests or visitors, etc. under a variety of conditions/circumstances.
  • UGM is committed to access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation please contact HR.

Position Summary/ Key Responsibilities

  • Shelter staff are an essential part of daily operations at UGM; you’ll provide continued guest services and support, have frequent communication with partnering agencies, and help ensure property upkeep and cleanliness.
  • Required attendance: all staff meeting, shelter meeting

Education, Certification, and Experience Requirements

  • Education: high school diploma or equivalent
  • Certifications: CPR, 1st Aid, NARCAN, Trauma Informed Care, and de-escalation/ self defense
  • Experience: no experience necessary

Essential Skills and Abilities

  • De-escalation and trauma-informed, client-centered approach: shelter is necessity, not a weapon
  • Adherence to privacy and safety of all guests and personnel
  • Basic understanding of, and commitment to, data quality assurance
  • Basic resource knowledge and the confidence to share this with guests
  • Ability to utilize multi-line phone systems, office equipment, basic software, computer programs
  • Ability to thrive in a flexible, fast-paced, and growth-oriented environment while maintaining a positive-solution oriented and client-centered approach
  • Provide compassionate, professional, and empathetic care to guests to ensure they feel safe, accepted, and supported
  • Support UGM’s staff model of appropriate communication and behavioral professionalism - language, behavior, boundaries, and work ethic - with residents while setting the tone for each shift

Detailed Expectations

General Expectations:

  • Prayer lap
  • Complete perimeter and safety checks
  • Comply with law enforcement as needed
  • Assist maintenance with food deliveries/ pick-ups as needed
  • Uphold the values and rules of UGM with guests and fellow employees
  • Assist guests with laundry needs, and complete all UGM laundry needs daily
  • Ensure guest chores are completed, and finish the remaining chores for your shift
  • Read staff notes going back to the last shift you worked, and keep logs up-to-date throughout your shift with pertinent information
  • Assist with all general guest processes at UGM
  • Effectively operate all computer programs to complete essential job functions


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