Account Supervisor

2 weeks ago

Grand Rapids, United States Lambert Full time
Job DescriptionJob Description

Company Overview

Lambert is a strategic communication, capital markets and integrated marketing firm known for making its clients seen and understood in a hyper-connected world. We bring passionate-energy and thoughtful approaches to multiple sectors of business, including mobility and automotive, education and social impact, healthcare, capital markets and public affairs. With offices across the country, our firm has gained regional and national recognition, neither of which would be possible without understanding how to produce ideas that catch light.

View some of our past work here and learn more about our company culture here 

Job Summary

We are looking for an Account Supervisor to join our growing team. This position plays a critical role to act as the bridge between the client and the agency. You are responsible for ensuring that the agency is meeting the client’s needs and working with all the key functions that go into creating the agency’s output. You are constantly solving problems, managing internal and external communications, and driving projects to completion.

In this role you will...

  • Manage a portfolio of different client accounts and projects
  • Act as the first point of contact for client questions and requests
  • Plan, coordinate and implement client campaigns and initiatives
  • Be organized, with strong attention to detail and time management
  • Work within an internal and external teams
  • Research clients' products, services, plans, competitors and target markets in order to develop the insight needed for a successful project outcome
  • Develop creative briefs that communicate project needs and requirements; in order to get both internal and external teams aligned
  • Ensure that project deadlines and budgets are met, communicating and seeking approval of any changes
  • Keep the team and the client up to date with useful knowledge
  • Maintain accurate records of meetings, decisions and next actions
  • Actively work with accounting to manage project budgets and billing
  • Whenever possible, work with existing clients to forecast projects and budgets
  • Develop an estimate for new projects with input from accounting, account and creative leadership
  • Develop a statement of work to set expectations
  • Develop a project schedule in conjunction with internal and external teams
  • Develop a creative brief
  • Actively manage and respond to clients, team members and projects
  • Ensure the traffic calendar is accurate and updated covering all billable and non-billable jobs

The travel requirements for the role include…

  • Approximate frequency of 0%

The ideal candidate possesses the following...  

Skills, Knowledge and Abilities

  • Be actively engaged in the agency new business effort
    • This includes preparing for and giving new business presentations
  • Respond to RFP’s when assigned
  • Be an effective communicator, both verbally and in writing
  • Be persuasive, able to sell work and ideas, and respond positively to feedback
  • Be flexible, and able to solve problems
  • Be resilient and positive in difficult situations
  • Be able to juggle competing demands from clients and the agency
  • Be responsible for managing the client relationship through effective communication, problem solving, and responding to requests

Experiences

  • A minimum of 4 years of relevant experience (agency experience a plus)
  • Project Management experience

Education

  • A bachelor's degree in Advertising or equivalent

The work environment regularly presents the following physical demands…

  • Hear or understand verbal and written communication
  • Communicate verbally and in writing with clarity
  • Read or check documents for accuracy
  • Use keyboard to enter or revise words or data
  • Use computer monitor
  • Adhere to strict deadlines
  • Walk and sit
  • Lift and carry up to 20 pounds

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

Lambert is proud to celebrate an inclusive culture and welcomes candidate’s perspectives, experiences, and backgrounds. We are an equal opportunity employer and we understand that by assembling a diverse and inclusive workforce allows for a more open exchange of ideas, solutions, and progress. 

We welcome your consideration for this role and look forward to connecting with you

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