Leadership Development Program

3 months ago

Birmingham, United States Chick-fil-A The Grove Full time
Job DescriptionJob Description

Chick-fil-A The Grove's Leadership Development Program is a 2-year 6 month program in which the candidate serves in a variety of different leadership roles in the restaurant. The purpose of the program is to develop a candidate for a future in business leadership, either with Chick-fil-A as a franchisee or corporate staff, or for a different business entirely.

The Leadership Development Program is a comprehensive path to become an Operator. The Program will give candidates an experience in developing character, competancy, and chemistry, which is vital to becoming a Chick-fil-A Operator.

You will work directly with the Franchisee and General Manager to accomplish the following goals:

  • Recruit, interview, select, train, and develop the restaurant team
  • Grow sales and improve profitability
  • Implement new systems and processes to improve efficiency
  • Develop quarterly and annual customer experience goals
  • Become prepared for the application process to becoming an operator

Requirements and Skills

  • Bachelor's Degree
  • Ability to work full-time, overtime, and at anytime
  • Excellent written and verbal communication skills
  • Ability to work on feet for hours at a time

Overall Leadership Team Information

The goal of our Leaders is simple, to lead our Team in the pursuit of excellence. The Leader roles in our restaurant are held by individuals who are committed to leading by example, developing the people under their leadership through hands-on guidance, maintaining the restaurant’s profitability in keeping with our mission of faithful stewardship, and constantly pushing themselves to grow and maximize their opportunity to have a positive influence on all with whom they come in contact. They must be willing to hold themselves and their Teams accountable for our standards, come up with detailed plans concerning their portions of the business, and take charge in championing the execution of those plans. We strive to ensure that everyone, guest and Team Member alike, is treated with honor, dignity, and respect; our Supervisors commit themselves to this cause through servant-hearted leadership.

Qualifications:

  • Managerial experience in a service-oriented industry
  • Expertise in providing excellent customer service
  • Strong communication, problem-solving, and conflict resolution skills
  • Strategic, goal-oriented thinker with a coachable mindset
  • Actively seeking to grow, systemize their processes, and inspire people
  • Desire to invest in the business, and take an active role in its growth
  • Ability to maintain a high-energy, productive environment while keeping a level head and positive attitude
  • Ability to work 35-40 hours per week with overtime opportunities

Responsibilities:

  • The Leaders’s role for day to day operations is to be responsible for the smooth function of their particular side of the house for a shift
  • Assigning and ensuring that the Team Leaders and Team Members are handling their respective responsibilities
  • Valuing and executing our Corporate Purpose and strategies for creating remarkable experiences for our Guest
  • Maintaining accuracy in cashier tills and change funds
  • Opening or closing the restaurant
  • Ensuring that catering goes smoothly by working directly with the Marketing Team
  • Planning ahead for the next shift, designing transitions, and communicating with their relieving Supervisor
  • Keep a constant knowledge of performance metrics scores, identify growth opportunities, and plot courses of action accordingly

Career and advancement opportunities available. $17+ /hour starting pay for qualified candidates. All Leaders candidates must be willing to start at the team member level and work their way into the Leader role.

Job Type: Full-time

Pay: $17.00 + per hour

Schedule:

  • Day Shift
  • Holidays
  • Night Shift
  • Weekends

Experience:

  • Food Service: 1 year (Required)
  • Management: 1 year (Required)

In addition to working directly for an independent Operator, team members gain life experience that goes far beyond just serving a great product in a friendly environment. Chick-fil-A is a great opportunity for people of all ages and backgrounds, and no experience is necessary. Please consider visiting your local Chick-fil-A restaurant if you'd like to learn more about the team member experience.

Work in a Chick-fil-A restaurant
A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A.

Free College Tuition Including Master Programs

Flexible Hours
You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.

Closed Sundays
All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.

Work Directly With A Chick-fil-A Operator
The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.

Competitive Pay
Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.

It's a Great Place to Work
At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.

No Experience Is Necessary
We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know.

Requirements

  • You will be required to demonstrate a high level of professionalism, with excellent communication skills.
  • You must have the ability to take initiative and possess skills for problem solving and conflict resolution.
  • You also must be efficient and detail-oriented with a strong customer focus.

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