Guest Service/Front Desk

1 month ago


Fair Oaks, United States Team Outsider Full time
Job DescriptionJob Description

Job Title: Guest Service/Front Desk

Job Description:
We are seeking a friendly and professional individual to join our team as a Guest Service/Front Desk representative. In this role, you will be responsible for providing exceptional customer service to guests and visitors, ensuring that their needs and requests are promptly addressed and resolved.

Key Responsibilities:
- Greet guests and visitors with a warm and welcoming attitude
- Check-in and check-out guests in a timely and efficient manner
- Answer phone calls and inquiries from guests, providing information and assistance as needed
- Assist guests with reservations, room assignments, and any special requests
- Handle guest complaints and concerns, seeking resolutions to ensure a positive experience
- Maintain a clean and organized front desk area, ensuring a professional and inviting atmosphere
- Process payments and invoices accurately and efficiently
- Collaborate with other departments to coordinate guest services and fulfill special requests
- Follow company policies and procedures to ensure the safety and security of guests and their belongings

Qualifications:
- High school diploma or equivalent
- Previous experience in a customer service or hospitality role is preferred
- Strong communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Proficient in computer software and systems
- Willingness to work flexible hours, including nights, weekends, and holidays

If you have a passion for providing excellent customer service and enjoy working in a fast-paced environment, we encourage you to apply for the Guest Service/Front Desk position. Join our team and help us create memorable experiences for our guests


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