Community Manager

3 weeks ago

Gwynn Oak, United States Maryland Management Full time
Job DescriptionJob DescriptionSalary:

Company Description

Maryland Management Company owns and manages more than forty communities with just under 10,000 apartment homes in Maryland and Florida. Established in 1949, Maryland Management is passionate about providing affordable, quality housing, an exceptional customer experience, and contributing to the communities we serve. As an organization, we believe our people are our greatest asset and we are committed to the success and development of each individual on our team.


Job Description

A Community Manager is a challenging position that uses sales, customer service, and exceptional management skills to handle the day-to-day operations of an apartment community and its staff.


There are four core categories of responsibilities:

 

Management

  • Maintain the physical and fiscal assets of the community
  • Complete all resident move-ins, move-outs, transfers and renewals
  • Inspect vacant apartments to ensure rental readiness and perform move-out inspections
  • Supervise and motivate onsite personnel to achieve the operational goals of the property
  • Liaise and collaborate with regional and senior management
  • Ability to professionally resolve resident and employee issues
  • Attend court, as necessary
  • Uphold and enforce all company policies, processes, and procedures
  • Perform other duties as necessary to meet the needs of upper management, residents and the property

Leasing

  • Works in collaboration with leasing consultants and regional marketing team to develop and implement appropriate marketing strategies
  • Conduct tours of the grounds of the community and show apartments to prospective residents
  • Sell the community over the phone/internet to convert leads to on-site tours
  • Greet all individuals that enter the leasing office in a friendly and professional manner
  • Maintain thorough product knowledge of the property (floor plans, amenities, etc.) and the local community
  • Apply product knowledge to prospective residents’ needs by effectively communicating features and benefits
  • Represent the company in a professional manner at all times

Customer Service

  • Develop and maintain professional relationships with prospective and current residents
  • Accept maintenance requests, submit maintenance tickets, and complete follow-up to ensure satisfaction
  • Handle resident calls and in-person concerns
  • Respect boundaries of tenant confidentiality, ensure safety and uphold both local and Federal Fair Housing Laws

Administrative

  • Accurately prepare and be thoroughly knowledgeable with all applications, lease documents, and related paperwork
  • Collect and process rental payments
  • Facilitate the move-in and move-out process
  • Maintain property records
  • Assist with payroll


Qualifications

This opportunity would suit an individual who is outgoing, enthusiastic, and has the desire to exceed the expectations of our current and prospective residents. The ideal candidate will demonstrate the following:

 

Skills

  • The ability to close the sale
  • The ability to prioritize and multitask
  • The ability to manage and contribute to a team; work well with others
  • The ability to work independently with little supervision 
  • Excellent telephone etiquette
  • Advanced computer skills and knowledge of the Internet and Email

Competencies

  • Exceptional interpersonal and people skills
  • Professional demeanor 
  • Effective oral and written communication abilities
  • Superb organizational skills and attention to detail
  • Good judgment and ability to exercise common sense understanding
  • Honesty and integrity
  • A positive attitude and the ability to smile under all circumstances
  • Adaptable to accept changes in the work environment, manage competing demands, and handle unexpected events.
  • Must be able to handle stressful, urgent, and diverse situations in a calm and reasonable manner
  • Enthusiasm and the personal drive to be a self-starter

Other

  • Demonstrate strong professionalism in all facets
  • Demonstrate an ability to diffuse and respond to customer concerns


Schedule

This position requires flexibility in scheduling and the ability to work weekends. Due to staffing limitations, the community manager must be able to work one weekend day as part of a five-day work week.


Requirements

  • Transportation – Employee must maintain reliable transportation daily, a valid driver’s license, and valid vehicle insurance.
  • Language – Proficiency in the English language, including the ability to read, write, and communicate professionally with others.
  • Education/Experience – A high school diploma, GED, or equivalent experience is required.
  • Physical - This job requires extensive mobility, including frequent inspections that require walking and climbing stairs.  Also includes lifting, bending, reaching, etc.


Prior experience in property management is required.


Additional Information

Maryland Management offers an attractive compensation and benefits package including:

  • Ability to work with experienced professionals in a multi-billion dollar industry
  • Invaluable business, sales, and customer relationship-building experience
  • A performance-based career path, with room for advancement
  • Excellent health benefits package for full-time employees, including company-paid HRA
  • Dental and vision insurance options
  • 401k plan with a match contribution 
  • Direct deposit
  • Paid time off, including vacation and sick leave
  • Paid holidays
  • Educational reimbursement
  • Annual awards banquet and other social company functions


Acknowledgment 

This job description is not all-inclusive and is intended to describe the general nature and work responsibilities of this position. It is subject to change, modification, and addition as deemed necessary by the company. All offers of employment are conditioned upon the applicant passing a drug test and subject to a background check, which are conducted in compliance with any applicable federal, state, or local law.


We are proud to be an equal opportunity employer.

  • Bilingual Assistant Community Manager

    4 weeks ago

    Gwynn Oak, United States Acento Real Estate Partners Full time

    Job DescriptionJob DescriptionSalary: Our own people say it... Acento Real Estate Partners is officially a GREAT PLACE TO WORK! You can see it yourself before even applying... Check us out!About UsHeadquartered in the Washington, DC metro area, Acento Real Estate Partners is a premier investment management and operating company specializing in value-driven...

  • Residential Community Supervisor

    1 week ago

    Gwynn Oak, United States Maryland Management Full time

    Job OverviewCompensation: Competitive salary and benefits package.Company OverviewMaryland Management Company is a prominent entity managing over forty residential communities, encompassing nearly 10,000 apartment homes across Maryland and Florida. Founded in 1949, we are dedicated to delivering affordable, high-quality housing and an outstanding customer...

  • Residential Community Director

    7 days ago

    Gwynn Oak, United States Maryland Management Full time

    Job OverviewCompensation: Competitive salary and benefits package.Company OverviewMaryland Management Company is a leading organization that oversees a diverse portfolio of over forty residential communities, totaling nearly 10,000 apartment homes across Maryland and Florida. Since its inception in 1949, the company has been dedicated to delivering...

  • Property Community Leader

    1 week ago

    Gwynn Oak, United States Maryland Management Full time

    Job OverviewCompensation: Competitive salary and benefits package.Company OverviewMaryland Management Company is a reputable organization managing over forty residential communities, encompassing nearly 10,000 apartment homes across Maryland and Florida. Founded in 1949, we are dedicated to delivering affordable and quality housing, ensuring an outstanding...

  • Property Manager

    2 months ago

    Gwynn Oak, United States Residential One LLC Full time

    Job DescriptionJob DescriptionJOB TITLE – Property ManagerSCOPE & PURPOSEUnder the daily direction of the Regional Director (if applicable) or Vice President, the Property Manager is responsible for the overall aspects of the community operations. (S)he may be asked to perform other duties as assigned, as per their Manager and/or Regional Director.Duties &...

  • ServiceNow Project Manager

    3 weeks ago

    Gwynn Oak, United States Centstone Full time

    Job DescriptionJob DescriptionJob Title: ServiceNow Project ManagerLocation: Woodlawn, MD 21207Duration: Long TermPosition Description: Work in tandem with the ServiceNow Solutions Architect/Engineer in planning the architecture, development and implementation in the ServiceNow platform.Schedule and facilitate all customer technical...

  • ServiceNow Project Manager

    4 weeks ago

    Gwynn Oak, United States NetVision Resources, Inc Full time

    Job DescriptionJob DescriptionPosition Description: Work in tandem with the ServiceNow Solutions Architect/Engineer in planning the architecture, development and implementation in the ServiceNow platform.Schedule and facilitate all customer technical discussions/design/development meetings and provide inputs to further enhance the solution or...

  • Real Estate Operations Manager

    2 weeks ago

    Gwynn Oak, United States Residential One LLC Full time

    Real Estate Operations Manager Job DescriptionPosition Title: Real Estate Operations ManagerKey Responsibilities:Facilitate the training and development of all property personnelFoster a welcoming atmosphere for both residents and team membersAssess employee performance and deliver constructive feedbackPrepare precise reports and manage documentation...

  • Executive Assistant to Senior Management

    2 weeks ago

    Gwynn Oak, United States Centers for Medicare & Medicaid Services Full time

    OverviewThis role is situated within the Department of Health & Human Services (HHS), specifically at the Centers for Medicare & Medicaid Services (CMS), within the Center for Medicare and Medicaid Innovation (CMMI), Learning and Diffusion Group (LDG). Position SummaryAs an Executive Assistant, GS, you will play a pivotal role in facilitating overall office...

  • Pest Management

    3 months ago

    Gwynn Oak, United States Hawx Services, LLC Full time

    Seasonal Mosquito Service Professional About Hawx Hawx Pest Control is a technology-driven company that is revolutionizing the pest management industry. Hawx serves a crucial public health function by using state-of-the-art equipment and environmentally conscious products to protect the people and places our customers love. At Hawx we pride ourselves on our...

  • Leasing Consultant

    3 weeks ago

    Gwynn Oak, United States Maryland Management Full time

    Job DescriptionJob DescriptionSalary: Company DescriptionMaryland Management Company owns and manages more than forty communities with more than 10,000 apartment homes in Maryland and Florida. Established in 1949, Maryland Management is passionate about providing affordable, quality housing, an exceptional customer experience, and contributing to the...

  • Leasing Consultant

    3 weeks ago

    Gwynn Oak, United States Maryland Management Full time

    Job DescriptionJob DescriptionSalary: Company DescriptionMaryland Management Company owns and manages more than forty communities with more than 10,000 apartment homes in Maryland and Florida. Established in 1949, Maryland Management is passionate about providing affordable, quality housing, an exceptional customer experience, and contributing to the...

  • Senior Network Engineer

    3 months ago

    Gwynn Oak, United States Diverse Agile Solutions Full time

    Job DescriptionJob DescriptionSalary: This is a posting for a potential contract award.DAS is looking for a Senior Network Engineer for an IT Systems Operations, Maintenance, and Support  effort.General Responsibilities of Network Engineer (Senior) The TO Contractor personnel shall, in cooperation with other SHA network technicians, work with SHA staff and...

  • CCaaS Technical Support Specialist

    2 weeks ago

    Gwynn Oak, United States BG Staffing - BG Multifamily Full time

    Key Skills Required:Experience in delivering IT Help Desk support and assisting in the resolution of technical challenges. Familiarity with IT Service Management tools for ticket creation, updates, and reporting is essential.Position Overview:Deliver Tier 2 support for the CCaaS (AWS Connect) application as escalated by the Tier 1 support team.Act as a Tier...

  • CCaaS Technical Support Specialist

    2 weeks ago

    Gwynn Oak, United States BG Staffing - BG Multifamily Full time

    Key Skills Required:Experience in delivering IT Help Desk support and assisting in troubleshooting technical challenges. Proficiency in utilizing an IT Service Management tool for ticket creation, updates, and reporting.Position Overview:Deliver Tier 2 support for the CCaaS (AWS Connect) application escalated from the Tier 1 support team.Act as a Tier 1...

  • Servicenow Business Analyst

    2 weeks ago

    Gwynn Oak, United States Synapse Business Systems Full time

    Position Title Business Analyst Notes THIS IS A CONTINGENT POSITION Selected candidate must reside within two (2) hours of Headquarters in Woodlawn, MD Selected candidate must be willing to work on-site at least 2 days a week. Key Required Skills: Solid experience with Risk Management and Continuous Monitoring tools and process concepts. Experience...

  • Warehouse Associate

    17 hours ago

    Gwynn Oak, United States Advance Auto Parts Full time

    Job SummaryAs a Warehouse Worker at Advance Auto Parts, you will play a critical role in ensuring the efficient flow of goods and materials within our warehouse operations.Key Responsibilities:Inventory Management: Accurately mark pallets with identifying store information to maintain accurate inventory levels.Lift Equipment Operation: Safely operate lift...

  • CCaaS Technical Support Specialist

    2 weeks ago

    Gwynn Oak, United States BG Staffing - BG Multifamily Full time

    Key Required Skills: Proven experience in delivering IT Help Desk support and resolving technical challenges. Familiarity with IT Service Management tools for ticketing, updates, and reporting.Position Overview: Deliver Tier 2 support for the CCaaS (AWS Connect) application, addressing escalated issues from the Tier 1 support team. Assist as part of the Tier...

  • Business Analyst

    2 weeks ago

    Gwynn Oak, United States Sky Solutions LLC Full time

    Welcome to Sky Solutions, LLC, a dynamic Digital Transformation Firm nestled in the vibrant heart of the Washington D.C. Metro Area. We specialize in empowering leading organizations in the Financial Services and Healthcare sectors, achieving remarkable business outcomes through cutting-edge Digital Process Automation (DPA) and innovative Low-Code/No-Code...

  • CCaaS Shift Lead

    4 weeks ago

    Gwynn Oak, United States NetVision Resources, Inc Full time

    Job DescriptionJob DescriptionPosition Description:Manage the ticket queues for the Tier 1 and Tier 2 CCaaS (AWS Connect) application support team.Provide guidance and assistance to Tier 1 and Tier 2 resources as needed. Provide a daily summary (reports through the ServiceNow ITSM) to the customer and technical leads with information on any highlights or...