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Virtual Patient Services Coordinator

1 month ago

West Hartford, United States Physical Therapy & Sports Medicine Centers Full time
Job DescriptionJob DescriptionPTSMC is seeking a motivated and detail-oriented individual to join our team as a Virtual Patient Services Coordinator. If you are enthusiastic about delivering exceptional patient experiences and have strong organizational skills, this role may be perfect for you. As a Virtual Patient Services Coordinator, you will play a crucial role in ensuring smooth operations to enable the delivery of high-quality patient care. Join us in making a positive impact on the lives of our patients

Specific Responsibilities include:

  • Provide excellent customer service using video conferencing tools and virtual communication platforms
  • Virtually greet patients at multiple PTSMC locations in a positive, friendly, customer centric manner
  • Collaborate with the Virtual Operations team and clinic staff to create a seamless workflow
  • Assist patients with the completion of forms
  • Manage multiple clinic schedules to accommodate patient needs and clinician availability.
  • Support multiple clinics with daily operations i.e. phones, appointment requests, document management
  • Educate patients regarding physical therapy benefit information and insurance coverage.
  • Support, monitor and communicate authorizations with appropriate team members and patients
  • Key patient information into electronic medical record (EMR) system in an accurate and timely manner
  • Collect and record 100% of co-payments, coinsurance and other income owed by patients
  • Respond to Accounts Receivable requests for information daily i.e. collections, liens

Schedule: Clinics are open between 7:00 am - 7:00 pm. Ideal candidates will have availability within this timeframe.


Qualification Requirements:

  • High School diploma or the equivalent
  • Efficient & accurate data entry skills
  • Excellent interpersonal communication skills
  • Proficient with technology, including Microsoft products
  • Strong organizational skills
  • Ability to multi-task and navigate multiple platforms with ease
  • Customer focused, friendly, outgoing demeanor and a welcoming smile
  • Flexibility with work schedule
  • Familiarity with HIPAA regulations and guidelines
  • Experience in healthcare desired; physical therapy preferred
  • Prompt experience preferred

Benefits

  • 401(k)
  • Dental Insurance
  • Disability insurance
  • Health insurance
  • Life insurance
  • Paid time off

ABOUT THE ORGANIZATION

Why Choose PTSMC?

Physical Therapy & Sports Medicine Centers is proud to have been named a “Top Workplace” in Connecticut for 13 consecutive years, as well as a “Top Workplace USA” for the past 3 years

Our Mission

Improving the quality of people's lives by providing:

  • Unmatched experiences
  • Clinical excellence
  • Lifelong relationships

Who We Are

Physical Therapy & Sports Medicine Centers is Connecticut's largest private-practice physical therapy company with 32 locations around the state serving more than 20,000 patients every year. President Alan Balavender, a physical therapist himself, purchased and started the first PTSMC clinic in Waterbury in 2000. Balavender established a 'partnership model' that supports physical therapists who want to own and operate their own clinics, and has since helped more than 20 clinicians realize that goal.

Our Reputation

Physical Therapy & Sports Medicine Centers has achieved a reputation as a leader in healthcare throughout the state of Connecticut, improving the quality of life for our patients with a 'patient-centric' approach to physical therapy. Our aim is to return individuals to work, athletics, activity level and the lifestyle they enjoyed prior to pain, injury or surgery.

PT for Life Culture

At PTSMC, we are always building our 'PT for Life' culture. 'PT for Life' is our philosophy for how we treat each other and our customers, be they patients, friends, family or clients. We are proud to be named a 'Top Workplace' in Connecticut for thirteen consecutive years and 'Top Workplace USA' for the past three - distinctions made even more meaningful by the fact that it is earned through employee feedback on factors such as job-satisfaction and work environment. We are also proud to have earned a 'World Class' designation by Net Promoter Score, an internationally recognized customer satisfaction survey, as well as a 5-star average review on Google. It is our commitment to provide excellent care and service to all who interact with PTSMC - from the first touchpoint to the moment a patient leaves feeling better - and to build lifelong relationships along the way.

Learn more about PTSMC by visiting www.ptsmc.com and find us on LinkedIn, Facebook and Instagram.