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Clinical Support Specialist
3 weeks ago
- Use reports to build monthly clinical schedules for your team. Communicate monthly schedules to all parties involved.
- Prepare patient lists for scheduled on-site clinical visits.
- Track and schedule requests to ensure those patients are seen on upcoming visits.
- Frequent communication with nursing homes prior to clinical visits to confirm receipt of patient list and ask for additional consents.
- Coordinate Telehealth appointments as necessary.
- Remain accessible to clinical team throughout day.
- Request current patient census and face sheets from facilities.
- Track and schedule denture stops to expedite denture delivery.
- Handle emergency calls/forms as they come in. Contact doctors and schedule emergency visits.
- Speak to responsible parties and explain treatment provided/recommended.
- Approve/deny referrals and communicate with nursing facility throughout process.
- Use metrics provided to increase efficiency of clinics and service delivery.
- Use survey results to drive higher customer satisfaction scores.
- Available to travel as necessary – minimal travel expected.
- Perform other duties as necessary.
REQUIREMENTS:
- Customer service experience preferred.
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