Recovery and Collection Agent

4 weeks ago

Raleigh, United States Smith Debnam Narron Drake Saintsing & Myers, LLP Full time
Job DescriptionJob DescriptionRecovery Agent


Do you want to work for a company that values your time and your professional development?


Are you fluent in Spanish and English?

If you answered “Yes” to any of these, we need to talk to you


At Smith Debnam, our philosophy is simple – to provide the best possible value to our clients. We firmly believe that the key to delivering such value is equally simple – the people who make it happen. Our professional service team, the attorneys, paralegals, and staff, is, therefore, our most important asset. We are committed to maintaining an environment that provides professional fulfillment, actively supports professional development, and communicates the value of each person’s contributions.

We translate this philosophy by forming strong, positive, and effective working relationships, both within the firm and in our community. Smith Debnam ranks as one of the largest law firms in North Carolina, recognized in the legal and business community as a leader in our practice areas. We complement this long-standing reputation with partner leadership that embraces a collegial practice environment, fostering communication and cooperation on both a professional and personal level.

What are we looking for:

  • A self-starter who will jump in and take the ball running
  • A good and efficient communicator
  • Someone who is willing to take the extra steps
  • Someone who is driven by goals
  • A team player
  • Someone who is fluent in Spanish and English

What you’ll be doing:

As a Recovery Agent, you will be collecting assets for our clients, negotiating on their behalf, helping resolve legal issues, various loan product delinquencies, and work closely with other firms to solve financial problems. You will also work closely with a great group of people helping our clients and earning a base + lucrative bonus structure


Essential Duties and Responsibilities:

  • Call and collect on past due accounts, negotiate payoffs, settlements, and/or ongoing payment plans.
  • Communicate with distressed consumers in a respectful and empathetic manner, helping them navigate and find solutions to repaying their debt.
  • Negotiate and accurately document payment plans while guiding consumers through the payment process via our payment portal site or IVR.
  • The ability to understand legal collections process, deadlines, and state laws.
  • Is ready to work in a professional, goal driven, bonus structured environment.
  • Answer and process inbound calls, place outbound calls to consumers while managing daily work logs.
  • Accurately update electronic case files using various legal software tools.
  • Utilize various tools for skip tracing and locating consumers.
  • Successful completion of various client regulatory compliance certifications.


Knowledge, Skills, and Abilities:

  • High degree of professionalism, excellent customer service, organizational and problem-solving skills.
  • Ability to work in a detailed, legal, manual, professional, customer-driven environment.
  • Ability to multitask, prioritize, and manage time effectively.
  • Strong decision-making, problem-solving.
  • Ability to work under pressure with specific deadlines and attention to detail.
  • Bi-Lingual in both Spanish and English a big plus.


Perks and Benefits:

  • Medical, Dental & Vision insurance
  • Disability & life insurance options
  • 401(k) retirement plan with employer match
  • Flexible Schedule
  • Paid parental leave
  • Competitive PTO policy with 11 paid holidays

  • Recovery Operations Manager

    1 month ago

    Raleigh, United States Ave Staffing Legal Specialists Full time

    Job DescriptionJob DescriptionEstablished law firm providing legal services to businesses and individuals in North Carolina for over 30 years is looking for a Recovery Operations Manager for its Raleigh, NC location. This firm values its employees and believes in their professional development. This position offers a competitive salary, great benefits,...

  • Revenue Recovery Specialist

    1 week ago

    Raleigh, United States O2 Fitness Clubs Full time

    O2 Fitness is a dynamic and rapidly growing fitness club with a mission to empower individuals to lead healthier, happier lives through fitness and wellness. With state-of-the-art facilities and a commitment to providing exceptional service, we strive to create an inclusive community where individuals can achieve their fitness goals. As a Revenue Recovery...

  • Rollback Driver-Durham NC

    4 weeks ago

    Raleigh, United States Associates Asset Recovery Full time

    Job DescriptionJob DescriptionAssociates Asset Recovery is looking for rollback operators that are responsible for the securing, storing, and transporting of assigned collateral across South Carolina, North Carolina, and Georgia.  Rollback driver will have to communicate with the office staff multiple times throughout the day to keep up with assignments and...

  • Customer Care Agent

    2 weeks ago

    Raleigh, United States YPrime Full time

    Job DescriptionJob DescriptionAt YPrime, we help our clients in the pharma and biotech industries to collect data from patients using mobile devices, assign patients to study treatment groups, and dispense clinical trial drugs and supplies using web apps.  We're supporting life-altering research, one project at a time. Is your career in its prime? It...

  • Manager Business Resolution

    3 days ago

    Raleigh, United States First Citizens Bank Full time

    Overview: This position provides leadership to Business Resolution associates who manage a loan portfolio of problem relationships. Provides direction on the collection, resolution, servicing, recovery, and management of Business purpose problem assets to maximize the realization value to the Bank. Develops procedures, monitors credit underwriting, and...

  • Loan Officer

    4 weeks ago

    Raleigh, United States Draper Full time

    Responsibilities: •Participate and complete training as directed by manager/supervisor •Assist with originating and evaluating mortgage loans according to company guidelines and standards. •At the direction of the senior loan officer, meet with mortgage loan borrowers on the phone and in person, advising and guiding them throughout the entire loan...

  • Patent Coordinator

    1 week ago

    Raleigh, United States Womble Bond Dickinson Full time

    General Information Office(s): Raleigh, NC, RTP, NC Practice Group: Patent Prosecution & Litigation Department: DOA/Office Manager Date Published: 27-Mar-2024 Salary Type: Non-Exempt Description & Requirements Womble Bond Dickinson (US) LLP, a transatlantic law firm, seeks a Patent Coordinator for their Raleigh or RTP office. This role will support...

  • Denver Springs Financial Counselor

    7 hours ago

    Raleigh, United States Triangle Springs Full time

    Overview: Triangle Springs Financial Counselor Triangle Springs is a 77-bed behavioral hospital located in Raleigh NC. The hospital offers inpatient and outpatient mental health and addiction treatment to adults, adolescents and their families. At Triangle Springs we are dedicated to Changing Peoples Lives. The Financial Counseling Team is devoted to...

  • Client Services Coordinator Ii

    4 weeks ago

    Raleigh, North Carolina, United States Gotcha Covered Blind and Decorating Center Full time

    The primary duties of the Client Services Coordinator are to schedule appointments for installations, and promptly answer the phone to assist with general client inquiries. Assistance with showroom walk-ins may be needed. At the time of installation scheduling, you will collect client balances and request reviews. Throughout the day, assistance with...

  • Client Services Coordinator

    3 days ago

    Raleigh, United States Gotcha Covered Blind and Decorating Center Full time

    Description The primary duties of the Client Services Coordinator are to schedule appointments for installations, and promptly answer the phone to assist with general client inquiries. Assistance with showroom walk-ins may be needed. At the time of installation scheduling, you will collect client balances and request reviews. Throughout the day, assistance...

  • Site/Civil Engineer

    3 weeks ago

    Raleigh, United States Hazen and Sawyer Full time

    Job DescriptionJob DescriptionCandidate should have 7 – 10 years of experience in the design and regulatory permitting of site plans, drainage studies, stormwater collection systems, Best Management and LID practices, and erosion control for construction. Specific experience in site/civil design and permitting for water and wastewater treatment plants and...

  • Senior Engineer

    4 hours ago

    Raleigh, United States Randstad Construction and Property Full time

    Are you looking for a new role as a Sub Agent in the water industry? Are you passionate and ready to make a positive change? If so, then read on! I am looking for an experienced Senior Engineer to work in the Kent area. The perfect applicant will have knowledge and experience working on projects within wastewater or water treatment. Role: Senior Engineer...

  • Staff Accountant

    4 weeks ago

    Raleigh, United States Curi Full time

    Description About Us Curi is a full-service advisory firm that serves physicians and medical practices. Equal parts fierce physician advocates, smart business leaders, and thoughtful partners, Curi's advisory, capital, and insurance offerings deliver valued advice that is grounded in client priorities and elevated by their outcomes. From data-driven...

  • Project Accountant

    4 weeks ago

    Raleigh, United States Hazen and Sawyer Full time

    Job DescriptionJob DescriptionHazen and Sawyer is seeking a Project Accountant to join our successful, environmental engineering firm. We are an employee-owned firm with over 1,200 people in over 50 locations across the country and abroad. Our primary focus is on planning, designing, and overseeing construction of infrastructure related to water, wastewater...

  • Client Services Coordinator

    4 weeks ago

    Raleigh, United States Gotcha Covered Blind and Decorating Center Full time

    Job DescriptionJob DescriptionThe primary duties of the Client Services Coordinator are to schedule appointments for installations, and promptly answer the phone to assist with general client inquiries. Assistance with showroom walk-ins may be needed. At the time of installation scheduling, you will collect client balances and request reviews. Throughout the...

  • Manager Business Resolution

    4 days ago

    Raleigh, North Carolina, United States First Citizens Bank Full time

    Overview: This position provides leadership to Business Resolution associates who manage a loan portfolio of problem relationships. Provides direction on the collection, resolution, servicing, recovery, and management of Business purpose problem assets to maximize the realization value to the Bank. Develops procedures, monitors credit underwriting, and...

  • Customer Service Representative

    1 day ago

    Raleigh, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Raleigh, NC, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our...

  • Professional Liability Claims Specialist

    9 hours ago

    Raleigh, United States Brown & Brown Full time

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Professional Protector Plan is seeking a Claims Specialist to join our team. Adjust claims for the Professional Protector Plan (PPEL) a division of B&B Protector Plans, Inc. and other select professional liability...

  • Customer Care Analyst, 6:00am-2:00pm EST

    2 weeks ago

    Raleigh, United States YPrime Full time

    Job DescriptionJob DescriptionAt YPrime, we help our clients in the pharma and biotech industries to collect data from patients using mobile devices, assign patients to study treatment groups, and dispense clinical trial drugs and supplies using web apps.  We're supporting life-altering research, one project at a time. Is your career in its prime? It...

  • NC Statewide CMCEI Manager

    3 days ago

    Raleigh, North Carolina, United States Johnson, Mirmiran, and Thompson Inc. Full time

    Johnson, Mirmiran & Thompson is a dynamic, 100% employee-owned consulting firm of more than 2,000 professionals that provides a full range of multi-disciplined engineering, architecture, information technology, and related services to public agencies and private clients throughout the United States. JMT, is currently ranked #59 on Engineering News-Record's...