Team Lead, Servicing

4 weeks ago

Pontiac, United States United Wholesale Mortgage Full time
Job DescriptionJob Description

Overview

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you’ll love working here include:

  • Paid Time Off (PTO) after just 30 days
  • Additional parental and maternity leave benefits after 12 months
  • Adoption reimbursement program
  • Paid volunteer hours
  • Paid training and career development
  • Medical, dental, vision and life insurance
  • 401k with employer match
  • Mortgage discount and area business discounts
  • Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
  • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
  • Gourmet cafeteria featuring homemade breakfast and lunch
  • Convenience store featuring healthy grab-and-go snacks
  • In-house Starbucks and Dunkin
  • Indoor/outdoor café with Wi-Fi

Responsibilities

  • Heavily focused on managing Internal all Investor Reporting, Accounting and Reconciliations
  • Managing various escalated items that come through from other teams and Executives.
  • Overseeing and completing all remediation issues from audits and exams timely
  • Working with our Sub-Servicers to ensure accurate onboarding of new investors and new products.
  • Overseeing all MSR transfers to ensure timeliness and proper movement of funds.
  • Training team members on new products, investors and sub-servicing processes
  • Partnering with the other Servicing team leads on process improvements and collaboration projects.
  • Working with our Finance team very closely
  • Overseeing the servicing responsibilities as it pertains to new products such as HELOC and New Construction Loans

Qualifications

Must Have Qualifications:

  • 2 years previous experience in Mortgage Servicing
  • Proven ability to effectively lead and coach a team.
  • Strong client service skills
  • Excellent Analytical & reporting skills
  • Highly skilled problem solver
  • Ability to interpret regulations easily.
  • Proficient in MS Office; Word, Excel and Outlook
  • Ability to multi-task in fast-paced environment
  • Organizational skills with a high sense of urgency are a must.
  • Positive attitude
  • High School Diploma
  • Onsite attendance is required.

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