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Technical Writer

4 months ago

Saint Petersburg, United States Suncoast Center Full time
Job DescriptionJob Description

Education: Bachelor’s Degree in Communications or relevant field;

Experience: At least four years technical writing experience, including grants research and writing, procedural and technical manuals writing, and policy manuals writing.

Driving Requirements: Must have a valid Florida driver’s license and a driving record that is acceptable to Suncoast Center.

Must be 21 years of age.

Negative Drug Screening prior to hire and throughout employment.

Clear Criminal Background Check throughout employment with Suncoast Center and local checks prior to hire and annually along with DCF Level II prior to hire and as required by DCF, and Must have valid Florida Driver’s License Motor Vehicle checks prior to hire and annually with acceptable driving record maintained throughout employment along with reliable vehicle, valid registration, and valid vehicle insurance. (must be in compliance with Florida Laws and Administrative Codes with fingerprinting and determined to be of good moral character).


Working Conditions: Indoor work. Forty hours per week. Exposure to multiple, simultaneous deadlines, high-stress position. Ability to work in an office environment with multiple projects and deadlines. Interaction with board members, and the public, including funders and donors.

Computer Literate: Advance knowledge of Microsoft Office Suite. Proficient use of internet search engines utilized for research. Ability to design/create graphs, diagrams, and flow charts to communicate concepts through appropriate computer software products.

Job Duties:

  1. Provides technical writing support for the production of all agency procedure manuals.
  2. Ensures that all procedure manuals are maintained and up to date.
  3. Maintains list of related trainings that must be updated to remain in sync with procedure changes.
  4. Updates the agency Policy Manual at the direction of the Director of Quality Improvement/ Compliance Officer.
  5. Ensures that all procedure manuals are consistent with each change or update to the Policy Manual.
  6. Research and identify public, institutional, & private requests for proposals & grant opportunities that are aligned with the agency’s mission and strategic plan for programs and services.
  7. Works closely with the Director of Quality Improvement/ Compliance Officer for preparation for site visit and monitoring preparation.
  8. Maintain Planning and Tracking calendar for:
    1. Current funding renewal requirements and application cycles.
    2. Known funding entities and their annual granting processes & cycles.
    3. Maintain list of agency funding priority and needs, seeking match to need and funding opportunities.
    4. Track and report on all grant submissions and awards each month.
  9. Project Management of New Grant Submissions
    1. Including outlining requirements and coordinating team for grant submissions; coordination and requests for letters of support and memorandums of understanding; compiling all elements of grant proposal for review and submission; coordinating internal review, edits and pre-submission scoring.
    2. Timely submission of full grants
  10. Project Management of ongoing funding applications
    1. Including coordination with contracts manager regarding renewal application requirements; outlining and coordination of responsible parties submission for applications; editing for internal consistency among documents and that all proposals are clear, concise, and follow the application submission guidelines; coordinating internal review, edits and pre-submission scoring.
    2. Timely submission of full grants
  11. Staff training presentations:
    1. Assists with creation, formatting, editing and design of trainings and updates in keeping with changes to procedures and procedures manuals
    2. Assists with the conversion of trainings to E-Learning formats

Special Requirements:

  • Ability to interface well with all departments of the company and to represent the Suncoast Center Management team in a highly professional manner. To maintain the highest level of confidentiality. Multi-tasked orientated.
  • Excellent customer service skills

Proficiencies:

  • Problem solving-the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
  • Interpersonal skills-the individual maintains confidentiality, remains open to other’s ideas and exhibits willingness to try new things.
  • Oral communication-the individual speaks clearly and persuasively in positive or negative situations.
  • Written communication-the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
  • Planning/organizing- the individual prioritizes and plans work activities and uses time efficiently.
  • Quality control- the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
  • Adaptability- the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
  • Dependability- the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
  • Safety and security- the individual observes safety and security procedures and uses equipment and materials properly.

Core Competencies

  • The ability to function and operate as a team player, showing dignity and respect for all.
  • The ability to comply with all equal employment opportunity and ethical standards and regulations.
  • The ability to take direction in a respectful and productive manner from supervisors and managers.
  • The ability to work, as scheduled, in a timely fashion, and with an attitude oriented to service.
  • The ability to have cordial and professional relationships both within the organization and with vendors, clients and third parties.
  • If appropriate, the ability to produce all appropriate paperwork and reports consistent with contractual, state or federal standard, and to prepare and submit such paperwork on a timely basis.
  • The ability to understand and comply with Suncoast Center, Inc. policies and procedures.
  • The ability to render compassionate care and equal commitment to serve clients in need of healthcare assistance.