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Client Advisor

5 months ago

New York, United States Etro Fashion USA Full time
Job DescriptionJob DescriptionDescription:

Job Title – CLIENT ADVISOR

Division - RETAIL

Location - Soho, New York

Role - STORE MANAGER

Report to - SoHo STORE MANAGER

Responsibility Level - Associate

Travel Required - 0%

Organizational Responsibilities - Average - Medium - High

People Management - No

Activities Managed - Sales

Responsibilities for Costs and Results - In-directly


SCOPE

The Sales Associate at ETRO represents the Company towards the customer and is responsible for contributing to the Store's sales performance. He/she is a sales professional in the luxury goods sector and applies this professionalism in promoting the corporate image, in being an authority on the ETRO product as well as in customer satisfaction and loyalty. Moreover, he/she collaborates in achieving the quantitative and qualitative objectives for the Store.

Requirements:

RESPONSIBILITY

· Reach and surpass monthly sales goals as determined by Management

· Demonstrate, recommend and style the products available; promote personal shopping and advise on styling options

· Ensure customer loyalty by collecting customer information and entering it into the database, thus building an extremely valuable clientele base that consists of high profile, international, professional and consistent customers.

· Follow-up with clients through telephone calls, letters, cards and special announcements

· Maintain a Client Book including; sales records, records of all client preferences, colors, sizes and styles as well as records of clients' life events (birthdates, etc.)

· Handle and rectify complaints, with support of a manager, if necessary

· Participate in department meetings, store meetings and all product presentations held in the store

· Ensure proper management of assigned products and back stock for which he/ she is responsible

· Participate in the inventory process

· Collaborate with other colleagues to achieve business objectives

· Communicate any pertinent information gathered from customers to Management

· Constantly keep up-to-date regarding fashion trends; know and monitor the competition

· Regular attendance and punctuality

· Ability to professionally interact with management, co-workers and clients

· Strong organizational skills, multi-tasking and prioritizing capabilities

· Flexibility in schedule and working hours

Organizational interfaces

· Retail, Operations, CRM, Logistics

Knowledge & Skills

Education / Experience


  • Undergraduate Degree or equivalent experience
  • 2+ years’ experience in the luxury sector and knowledge of industry-specific dynamics

Specific Skills

  • Proficient in Microsoft Office Suite, with strong Excel and Outlook skills
  • Ability to react quickly within a fast-paced environment.
  • Strong communicator with proven ability to interact on a professional level with internal and external individuals.
  • Ability to build positive, inclusive, and respectful relationships.
  • Self-motivated, proactive thinker who takes ownership & accountability for actions and outcomes.
  • Proven ability to drive results.
  • Excellent organization skills
  • Understanding of sales analytics and key performance indicators
  • Wide client network and proven sales record


This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact HRUSA@Etro.com.