ED Registration 24 hrs per week, 11a-1130p

1 week ago

Wooster, United States Wooster Community Hospital Full time
Job DescriptionJob Description

ED Registration 24 hrs per week, 11a-1130p

ED Registration Clerk

______________________________________________________________________________

Main Function:

  • Greeting our customers in a friendly and courteous manner to help customers feel welcomed to Wooster Community Hospital ED.
  • Help customers have a streamlined, private registration experience by accurately verifying patient demographics for those being seen in the ED.
  • Answering phone calls from various departments to complete customer check in or admissions.
  • Offer assistance to customers in need to create a supportive experience.
  • Assist team members with registration functions to support the team and customers.

Must Have Requirements:

  • Computer and other applications, Meditech computer system and or Registration experience.
  • Demonstrated effective oral communication skills including good telephone and email etiquette.
  • Ability to work under high volume and stressful situations within the ER setting
  • Must be organized and able to multi-task

Preferred Attributes:

  • High School Diploma or GED
  • Medical Terminology or Medical Office related Experience
  • Attention to details and organized; calm in a high-volume, fast paced environment; self- starting; excellent at multitasking and have a good sense of prioritizing duties. Candidates must have the ability to regularly stand, walk and push WOW (Workstation on Wheel) around the ED areas while performing mobile registration in the patient(s) room. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to adapt to any emergency circumstances with customers and remain professional.

Performance Special Requirements:

  • Must be able to perform all duties of registration areas
  • Ability to explain benefits of insurance including co-payments in accordance to Point of Service collection policy and documentation of account
  • Must have good communication skills oral, written and listening to patients
  • Flexible and long hours are sometimes required due to patient volume and department needs
  • Develop and maintain an ongoing understanding of current practices for the types of patients for whom care is provided
  • Follows appropriate Service Standards
  • Maintains knowledge of all aspect of patient access and maintains those skills for accuracy of performance
  • Performs other duties as requested by Director or Managers of Patient Access

Customer Service

  • Display a positive attitude. Treats others with honesty and respect. Speaks positively in all internal or external customer interactions. Consoles, assists patients and families
  • Assesses customer satisfaction when interacting with patients and other non-patient customers and uses appropriate chain of command for unresolved issues or problems
  • Ability to answer patient or visitor’s questions and direct them where help is available. Escorting the visitors whenever possible.
  • Promote hospital services; including Senior Partners; Health and Wellness programs
  • Managing up other areas
  • Understand Wooster Community Hospital core mission, vision, and values
  • Follows all departmental and hospital policy and procedures located in Policy Stat

Responsible to: Patient Access Director and Manager


Must Have Requirements:

  • Computer and other applications, Meditech computer system and or Registration experience.
  • Demonstrated effective oral communication skills including good telephone and email etiquette.
  • Ability to work under high volume and stressful situations within the ER setting
  • Must be organized and able to multi-task
  • No written disciplinary action within the last 12 months

Preferred Attributes:

  • High School Diploma or GED
  • Medical Terminology or Medical Office related Experience
  • Attention to details and organized; calm in a high-volume, fast paced environment; self- starting; excellent at multitasking and have a good sense of prioritizing duties. Candidates must be friendly, ability to stand and push COW (Computer on Wheel) cart around the ER areas while performing mobile registration in the patient(s) room. Ability to adapt to any emergency circumstances with customers and remain professional.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of Wooster Hospital. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Follow appropriate Service Standards

Leadership:

  • Accepts and responds to change productively, while maintaining a positive attitude.
  • Demonstrates appropriate workplace behavior and competence in job duties. Work habits are consistently adjusted to accommodate multiple responsibilities and are prioritized and completed in an independent and timely manner. Effectively utilizes time management and organizational skills.
  • Demonstrates basic conflict resolution skills or seeks assistance from the north end manager to aide in resolution for the customer, physician or other staff members
  • Completes all assignments and competence requirements on time
  • Maintains an orderly and team working environment

Duties:

  • Understand Wooster Community Hospital core mission, vision, and values
  • Assisting patients, patient’s family during their ER visit to the hospital
  • Work from the ED Tracker board for registering, Surgery and Admission process
  • Communication with patients on their Status and performs Observation or IMM notification when Medicare/Medicare Advantage patients are Inpatient or Observation status.
  • Understands the processes performed in all areas that interact with each other
  • Use of tools for accuracy of registration demographic information
  • Maintains Passport/Experian work queue, making necessary corrections to all errors. Accuracy performance for their registrations is based on a 95% or higher benchmark
  • Properly identifying patients in accordance with DNV-GL standards searching MPI Master Patient Index file
  • Answer the phone professionally by identifying themselves
  • Follows all departmental and hospital policy and procedures located in Policy Stat




24 hrs per week, 11a-1130p, Rotating weekends
24 hrs per week, 11a-1130p, Rotating weekends

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