Retail & Admissions Flex Associate

3 months ago

Seattle, United States Space Needle Full time
Job DescriptionJob DescriptionDescription:

Guest Services Flex representatives will join a thriving and supportive Retail and Admissions team. You will have the opportunity to transform moments into an experience of a lifetime for our Guests, consistently exhibiting a high level of positive energy that models and supports friendly, safe, efficient, and engaging experiences.


Duties include: completing accurate and efficient point of sale transactions, increasing revenue opportunities through up-selling techniques with ticket sales and retail purchases, maintain and control an even flow of all visitors, advancing Guest’s knowledge and answering questions, and maintaining a clean, safe, positive environment for all Space Needle Guests and Team Members.


PRIMARY FUNCTIONS :

We Create our Future. Today

  • Promote a clean, positive, courteous, and professional attitude and appearance to all Space Needle Team Members and Guests.
  • Be a communications specialist: interface with Guests in all public facing areas along the Guest journey. Greet and converse with Guests in a friendly and outgoing manner.
  • Always remain respectful and courteous.

Own It

  • Be a safety officer: see something, say something. It’s the responsibility of every Team Member- own it. Ensure social distancing policies are followed with Team Members and Guests.
  • Maintain a high level of security at all workstations in accordance with company policies and procedures.
  • Support access control- Assist in ticket redemption and timed ticket facilitation.
  • Help answer questions as Guest come off the Elevator and helping queue Guest before for their trip down.
  • Assist in the restocking of all retail spaces.

Take Care

  • Ensure cleanliness and participate in cleaning of work area and as assigned.
  • Take steps to ensure proper social distancing between Team Members and Guests.
  • Incorporate and support initiatives that improve overall health and wellness.

Be Open, Help People Grow

  • Assist in the ongoing training of fellow Team Members in the operation in the Guest Services Flex position.
  • Work successfully with both a diverse Team and Guests.

Work Smarter, Not Harder

  • Be intentional in understanding the process, procedures, and systems. Continuously look for opportunities to improve efficiencies, incorporate and share key learnings.
  • Accurately process transactions through a point of sale system for admissions packages and retail transactions. Make recommendations of packages and items to meet Guests’ needs.
  • Assist in opening and closing department routines including cleaning and sanitizing. Set your Team Members up for success

Life is too Short

  • Anticipate and Connect- Be informed of scheduled group reservations and any special needs that may need to be addressed
  • Collaborate and create segues to each experience along the Guest journey.
  • Focus on solutions, not on frustrations.

Big Legacy, Small Footprint

  • Do your part to minimize and reduce waste, conserve resources, operate efficiently, and protect air and water quality.
  • Participate in community outreach opportunities.
  • Lead by example and assist Guests and Team Members in responsible practices.

We Innovate, Be Iconic

  • Approach the experience through the lens of the Guests and apply our Brand filters.
  • Provide information about the Space Needle, the Chihuly Garden and Glass Exhibit, other attractions, Seattle and the surrounding area.
  • Any other responsibilities defined by management.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED :

  • Proven great Guest service skills.
  • Professional appearance and attitude.
  • Ability to effectively communicate using the English language.
  • Strong initiative, multi-tasking, and decision-making ability.
  • Effective problem-solving techniques and troubleshooting capabilities.
  • Competent in general principles of mathematics.
  • Team player attitude.
  • Ability to react quickly and correctly in a fast-paced environment.
  • Comfortable working with a diverse population.
  • Proven cash handling experience.
  • General computer literacy.
  • Comfortable following company social distancing and PPE requirements (including wearing a mask for entire shift and gloves when handling merchandise) with or without reasonable accommodations.
  • Comfortable participating in wellness checks including Covid19 testing, and temperature checks during the pandemic.
  • Ability to lift 25 pounds, use manual dexterity entire shift, stand for long periods, and work in confined space.

Full Time, Hourly Position

Hourly Rate: $20.50-$20.50/ hour

Benefits include:

  • Medical, Dental, Vision, Life, Long Term Disability
  • 401k plan, we will match 50% of the first 6% you contribute, equivalent to 3% of your wages
  • Deferred compensation into 401(k) account at company Shareholder discretion. Eligible to begin participating after one year of service with an annual plan entry date of October 1st.
  • Paid Personal Days (10 per year)
  • Paid Time Off of 14 days / year based on working 2080 hours / year
  • Tuition reimbursement of 50%, up to $2500 / year
  • New child family leave up to 4 weeks while on approved FLMA and enrolled in company sponsored medical plan
  • 25% discount for many purchases at the Space Needle (Retail, Food and Beverage, not applied towards alcohol purchases)
  • Charitable Contributions / Matching Gift, up to $200 year
  • $50 / month towards orca card or parking

The Space Needle symbolizes the innovative and forward-thinking spirit of Seattle. Our Team Members reflect our inclusive city, diverse country, and multicultural world. As an equal opportunity employer, we make all employment decisions without regard to race, color, religion, age, sex, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, physical, or mental disability, military status, political ideology, genetic information, or any other status protected by local, state, or federal law. All Team Members and potential Team Members who apply for an opening will be considered without regard to these factors. We carefully screen applicants based on qualifications such as their training, education, skills, aptitude, experience, and previous work record.

Requirements:


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