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Benefits Assistance Specialist

2 months ago

Austin, United States Foundation Communities Inc Full time $19
Job DescriptionJob Description

Position Description: The Benefits Assistance Program Specialist provides one-on-one state benefits enrollment support through YourTexasBenefits.com at Foundation Communities’ Prosper Centers. This position is temporary, with a start-date of mid-September through January 15, 2025. There is the possibility of transition to a permanent position, dependent on funding.

Primary Duties/ Responsibilities

  • With an empathetic and trauma-informed approach, help clients enroll in state benefits and utilize their benefits to access food and receive healthcare
  • Establish and maintain relevant certifications (including Navigator certification through the Texas Health and Human Services’ Community Partner Program, as well as Community Health Worker certification and Navigator certification through the Centers for Medicare and Medicaid Services) and increase expertise in the local food security and health coverage system
  • Use expertise gained to help clients navigate food access and healthcare
  • Collect and enter data in an accurate and timely manner
  • Conduct community outreach to increase awareness of and referrals to the Benefits Enrollment program. Outreach activities may include distributing outreach materials, giving community presentations and attending food distribution events.
  • Collect client stories as needed

Minimum Requirements

  • Strong customer service skills
  • Ability to provide empathetic and trauma-informed services
  • Ability to read, write, and speak Spanish
  • Detail-oriented
  • Proficiency using standard office computer programs and databases
  • Ability to work on a team while handling individual day-to-day responsibilities independently

Preferred Requirements

  • Healthcare, food access and/or case management knowledge


Compensation

$19.00/hour


Working Conditions

General office environment. Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Physical Requirements

General office-based demands including remaining in the seated position with occasional standing and walking. Travel between locations.

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.