Office Manager

3 months ago

Frisco, United States The Flying Locksmiths Frisco Full time
Job DescriptionJob DescriptionBenefits:
  • Competitive Wages
  • Paid Training
  • Flexibility
  • Career Advancement Opportunities
  • Growing Industry
  • 401(k)
  • Paid time off


Job Title: Office Manager
Reports To: Franchise Owner

Key Areas of Responsibility:
The Office Manager is an integral part of Flylock Security Solutions, supporting operations in the growth of the company. The Office Manager will have significant contact with customers; therefore, this person must demonstrate a high level of professionalism and seek to exceed the customers expectations. The Office Manager must have the ability to work well with leadership and the Service Technicians.

Duties:
  • Manages all customer service calls.
  • Assures quality customer service.
  • Follows through on customer requests.
  • Schedules projects, dispatch technicians, and communicates any changes to the schedule to the appropriate service technician as required.
  • Assists with the implementation of marketing plans.
  • Provides daily support to the Franchise Owner and General Manager.
  • Assures all information and administrative paperwork is properly entered into the software program.
  • Prepares Work Orders.
  • Creates and maintains all customer files as required.
  • Completes time sheets daily.
  • Sends follow-up emails to potential customers and partners as appropriate.
  • Prepares bank deposits.
  • Coordinates and documents all communication affecting customers, employees, or suppliers.
  • Invoices customers, track payables, and manages accounts receivables.
  • Assures that all accounting budgets are balanced.
  • Manages office supplies within budget.
Qualifications, Knowledge and Skills Required:
  • Minimum of 2 years administrative or office experience (experience in the locksmithing and security solutions industry is ideal).
  • Good relationship-building skills with a diverse population including all customers, partners, technicians, and all other company employees.
  • Good written, verbal, and phone communication skills.
  • Basic organizational, clerical, administrative, planning, and organizational skills
  • Ability to manage multiple functions at the same time and maintain good organizational skills.
  • Able to work with minimal supervision, both individually and as part of a team.
  • Timely and effective responses to the needs of customer inquiries.
  • Accounting and budgeting experience is strongly desired.
  • Basic computer proficiency including Microsoft Word, Excel, and Outlook.
  • Working knowledge of CRM systems such as SalesForce.

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