Epic Technical Lead in Manhattan, NY

3 weeks ago


New York, United States INA Solution Inc Full time
Job DescriptionJob DescriptionJob Title: Epic Technical Lead
Location: Manhattan, NY (Hybrid - 3 Days in Office)
Duration: Permanent/Direct Hire/Full-TimeMinimum:
BA/BS Degree in Information Systems, Business, or related area
Candidates must have proven problem solving, analytical, administrative, written, and verbal communication, presentation, customer service and leadership skills, and will be expected to balance multiple initiatives.
Must be able to communicate and interact extremely well with all levels within the HSS organization
Must have strong interpersonal relationship skills
Must be a team player
Strong customer service orientation
Detail orientedPreferred:
4+ years' experience in healthcare working directly for a healthcare organization
EPIC certified or experienced in one or more of the front-end modules
Working knowledge of Epic's Sherlock and Nova applications
Knowledge and understanding of project management principlesResponsibilities:
Oversee Epic Technical Support Team including assistance required for
System freezes
Chart locks
Monitoring of trends in performance
Monitoring/supervision of Hosting teams
Root Cause Analysis (RCA) follow-ups to verify process improvements
Browser + Network Whitelisting
Tickets/Escalations/Queue Management
Lead Epic System Updates, Client Packs, Release Authorizations
Develop, maintain, and manage processes and policies for Workstation and Printer Configuration
Assume the role of IT Lead for Downtime/Business Continuity (BCA):
BCA Strategy
BCA Audit/drills
BCA Monitoring (System Pulse/Kuiper)
Disaster recovery planning for Epic
Alternate/Backup Access + Emergency Public Access Gateway to Epic
Lead Epic Cyber Security Initiatives:
Aiding in quarterly Epic Security Audits
Facilitating the implementation of Epic security fixes
Facilitating the implementation of Epic application enhancements to further secure our environment
Oversee Help Desk + Epic Network Operations Center (NOC) process improvement and drills
Assume responsibility for Audits + Annual Benchmarking surveys
Benefits:
A savings plan matched by the hospital, generous time off, and separate sick time that accrues every month. Benefits go into effect on the candidate's first day of employment.

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