Aquatics Lead/Full Time/Manhattan

2 weeks ago

New York, United States British Swim School of Manhattan Full time
Job DescriptionJob DescriptionThe Aquatics Director at British Swim School of Manhattan will gain fulfillment through leading our mission To ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer. In this position, you will be responsible for training, coaching, developing and retaining a dynamic swim instructor team. This will result in the retention, success, and positive customer experience for our students and families in the British Swim School Aquatics Program. Results are achieved through analysis, strategic planning, execution and leadership, promoting a fun and gentle approach to student engagement and progression. Maintaining a high level of brand standards across the program is essential for success.

A passion and love of the water and working with children is a MUST

Knowledge, Skills, and Abilities
  • Enthusiastic, assertive personality with strong relationship and customer service skills
  • Effective and influential leadership in a fun environment built on trust
  • Written and oral communication skills
  • Strong aquatics acumen with collaboration skills
  • Disciplined to follow and enforce schedules, company policies and enforce safety procedures based on Franchise expectations
  • Ability to lead, supervise, train and coach associates, to include organizing, prioritizing, and scheduling work assignments
  • Critical thinking, problem solving, analysis and strategic planning
  • Able to demonstrate and/or have knowledge of freestyle, backstroke, breaststroke and butterfly swim strokes
Roles and Responsibilities
  • Reports to and communicates directly with the Franchise Business Owner
  • Supervise, train, coach and retain a dynamic team of swim instructors
  • Manage staff schedule of aquatics team including time off requests
  • Identify areas of opportunity, develop and execute action plans to address challenges and improve results in customer retention, revenue and expense containment through aquatics employees
  • Conduct training, reviews, recognition and individual development of aquatics staff
  • Manage underperforming aquatics associates utilizing personal improvement plans, coaching and disciplinary tools to improve or terminate unsatisfactory performance with consultation of Franchise Business Owner
  • Conduct classes when needed
  • Communicate with customers and resolve any issues in a timely manner
  • Regular and frequent site visits
  • Ensure classes and training adhere to current company brand standards
  • Ensure pool locations have proper inventory of supplies for lessons
  • Ensure that all water and safety standards are maintained at the pools
  • Ensure strong execution of all programs including Barracudas program
  • Attending appropriate ongoing training locally and with corporate
  • Other responsibilities as assigned by the Franchise Business Owner

Qualifications:
Bachelors Degree or relevant experience
American Red Cross Lifeguard or equivalent
CPR/First Aid Instructor Certification
Successful completion of aquatics leadership training through British Swim School Corporate

All employees and customers wear masks or shields.

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