Customer Service Representative- Utility Office

1 month ago

Spanish Fork, United States Spanish Fork City Full time
Job DescriptionJob Description

EFFECTIVE DATE

MAY 2023


CUSTOMER SERVICE REPRESENTATIVE

DEPARTMENT: FINANCE

JOB CLASSIFICATION: FULL-TIME

SALARY: STARTING WAGE - $19.06 - $28.59

TECHNET # 2305

PAY GRADE 4

PAY GRADES LINK


*Fluent Spanish speaking preferred (will include additional compensation)


GENERAL PURPOSE

Under the direct supervision of the Utility Customer Service Supervisor and general supervision of the Treasurer this employee performs entry-level office duties for Spanish Fork City.

ESSENTIAL FUNCTIONS

  • Performs general clerical and office duties as follows:
    • Greets visitors, answers phone calls, and responds to podium requests
    • Forwards calls in a pleasant and courteous manner
    • Courteously directs visitors to appropriate office personnel without delay
    • Act as utility office cashier and receipt payment for all utilities, cemetery, and other miscellaneous payments
    • Must be accurate in handling money and balancing
      • Count till and balance every morning
      • Accept utility payments from citizens, enter the respective dollar amounts to resident accounts.
      • Prepare bank deposits, and make sure the general ledger is in balance
    • Assists customer with utility accounts by;
      • Answering billing and payment questions about utility services including electric, water, sewer, pressurized irrigation, storm drain, garbage, recycling,TV service, internet, and phone in office, on the phone, and online
  • Assists with maintaining ACH payments by;
    • Updating new banking information. creates an ACH file and schedules ACH Auto Pay payments.
    • Managing ACH Auto Pay returns and sends notifications for payment
  • Processes utility service applications electronically
  • Operates electronic data processing equipment; balances reports
  • Assists in records management procedures and stores all reports electronically
  • Handles insufficient fund checks for all utility accounts
  • Sends notifications to customers regarding late payments, returned payments, and scheduled ACH Auto Pay payments
  • Assists with the landlord contracts
  • Assists with cemetery responsibilities such as;
    • Purchase of cemetery plots, create deeds and record plot purchase
    • Complete monthly reporting for mortuaries and the health department
    • Communicate with local mortuaries and Sexton to coordinate funerals and opening and closing of graves.
    • Maintain Cemetery records and communicate with Sexton concerning updates.
    • Ensure that online cemetery maps are current
  • Must be able to meet attendance and punctuality requirements for this position.
  • Must abide by all city policies and procedures.
  • Must work well with others and be a team player.
  • Performs other related duties as assigned.
  • Applicants will be required to submit to a criminal background check and drug test.

POSITION QUALIFICATIONS

Education and Experience

  • Graduation from a standard high school or equivalent with at least one (1) year of office experience.

Necessary Knowledge, skills, and abilities

  • Must have knowledge in the following;
    • Skill in the operation of computers and programs such as; Word, Excel, Google Doc, Google Sheets and Adobe Acrobat.
    • Office etiquette, answering phones, emails, texts and other means of communication.
    • Must be organized and able to perform tasks with minimal supervision.
    • Effective public relations skills with the ability to establish and maintain effective working relationships with the public, fellow workers and supervisors.
  • Must be capable of learning;
    • New software programs such as, but not limited to; Caselle, Everbridge, JotForm, Podium, and SFcityTix.
    • 10 Key by touch
    • Skill in the use of a variety of office machines and computers
    • Basic bookkeeping procedures
    • Knowledge of the City and events to answer various questions
  • Special Qualifications: None

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