Office Manager

4 weeks ago

Phoenix, United States Floor Coverings International of Jacksonville East Full time
Job DescriptionJob DescriptionBenefits:
  • Competitive salary
  • Opportunity for advancement
  • Paid time off

Floor Coverings International is the #1 mobile flooring company in North America. With over 225 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home. Our 400,000+ customers give us an average of 4.8-star rating.

As an Office Manager at Floor Coverings International, you are key to the growth and expansion of our locally owned and operated Jacksonville location. Your success will allow for more proposals to be written, lead the scheduling and installation of projects, assist with marketing efforts, and help maintain clean financials.

Office Manager Specifications:

  • No experience is required, but 1-3 years of experience is preferred.
  • Paid training.
  • Full-time Monday - Friday normal working hours.
  • Dependable availability and work autonomously.

Office Manager Responsibilities:

Customer Management

  • Develop trust with customers by conveying our Core Values every day.
  • Creating raving fans by providing extra-mile service.
  • As soon as possible, convert leads to appointments by scheduling appointments for the sales team.
  • Follow up on open proposals as needed.
  • Keep the showroom and office organized and presentable.
  • Assist in the development, management & delivery of local marketing tactics.
  • Resolve customer conflicts.

Marketing

  • Ensure customers feel cared for by taking pride in what you doproviding extra-mile service by going above and beyond expectations.
  • Strengthen emotional connections with customers and making it fun
  • Support and implement local marketing efforts as needed.

Operations (Production)

  • Meet with sales staff to discuss recent sales and review customer expectations and product orders.
  • Order all products needed for jobs accurately and follow up on delivery.
  • Receive orders and manage warehouse appropriately (comfortable on a forklift - training provided)
  • Schedule the job to meet the schedule of customer and installers.
  • Communicate with installers and customers on start dates and times.
  • Update the customer with ongoing details of installation and job progress.
  • Discuss and obtain written permission for any changes in contracted work.
  • Confirm scope of work and compensation with installers prior to start of job.
  • Update Salesforce/production board daily with status of job and upcoming schedule.

Financials

  • As a job is landed and produced, complete the job costing form with the pertinent details.
  • Track, prepare and manage timely payment of business-related expenses.

Continuous Improvement

  • Attend weekly meetings with the owner at scheduled times.
  • Work weekly and monthly to meet goals.
  • Be available to attend training seminars at the owners discretion.
  • Make decisions and act in accordance with Floor Coverings International's core values and mission.

Office Manager Qualifications:

  • Excellent customer service skills
  • Proficient in Microsoft Office and comfortable with computer as main operating device.
  • Strong communication skills, particularly over the phone.
  • Organized, detail oriented, and able to multi-task.
  • Experienced in bookkeeping using QuickBooks is a plus.
  • Able to work independently without supervision.
Apply today

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