Salesforce Cloud Contact Center Specialist
4 weeks ago
Job Title: Salesforce Cloud Contact Center Specialist
Location: Atlanta, GA (3 days in office)
Job Overview:
- We are seeking a highly skilled and motivated Salesforce Cloud Contact Center Specialist to join our dynamic team.
- In this role, you will be responsible for designing, implementing, and maintaining Salesforce Cloud Contact Center solutions to enhance our customer service operations.
- The ideal candidate should have a strong background in Salesforce, contact center technologies, and excellent problem-solving skills.
Responsibilities:
1. Salesforce Implementation:
- Design, configure, and implement Salesforce Cloud Contact Center solutions to meet business requirements.
- Customize and optimize Salesforce features such as Omni-Channel, CTI (Computer Telephony Integration), and Service Cloud to improve contact center efficiency.
2. Integration:
- Integrate Salesforce with other systems and platforms to ensure seamless data flow and a unified customer experience.
- Collaborate with cross-functional teams to implement and maintain integration solutions.
3. Custom Development:
- Develop custom functionalities and features in Salesforce to address unique contact center needs.
- Write Apex code, Visualforce pages, and Lightning components as required.
4. User Training and Support:
- Provide training to contact center agents and other users on Salesforce tools and features.
- Offer ongoing support to troubleshoot and resolve issues related to the Salesforce Cloud Contact Center.
5. Analytics and Reporting:
- Create and maintain reports and dashboards to track key contact center metrics.
- Analyze data to identify trends, areas for improvement, and make recommendations for optimization.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Salesforce certifications such as Salesforce Certified Administrator and Salesforce Certified Service Cloud Consultant.
- Proven experience in implementing and customizing Salesforce Cloud Contact Center solutions.
- Familiarity with contact center technologies such as CTI, IVR (Interactive Voice Response), and ACD (Automatic Call Distribution).
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
Skills:
- Proficiency in Salesforce configuration and customization.
- Knowledge of Apex, Visualforce, and Lightning components.
- Experience with integration tools and technologies.
- Understanding of contact center best practices and industry trends.
- Strong project management skills.
-
Business Development Representative- East
6 days ago
Atlanta, United States Salesforce Full timeAbout Salesforce. Were Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we Business Development, Representative, Development, Business, Salesforce, Cloud, Technology, Business Services
-
Software Engineering SMTS
3 weeks ago
Atlanta, United States Salesforce Full timeThe BT Application Development team is seeking a dedicated and experienced Force.com developer to develop and improve our internal technology solutions on the salesforce .com platform that supports various critically important business processes. Responsibilities: You must have a solid understanding of the Salesforce platform and products, such as the Sales...
-
Atlanta, United States Henderson Scott Full timeThe role is a mix of a Salesforce Marketing Cloud Admin/Solutions. They are not looking for a salesforce developer. The most important aspects are: Skilled in MKT cloud, email strengths, journey creation, and some front end design capabilities to help make the emails look pretty, handle mobile studio and omni. The Marketing Cloud Admin will work as a...
-
Salesforce Developer
1 month ago
Atlanta, United States 1 Point System LLC Full timePosition Salesforce DeveloperLocation RemoteDuration Long-termAny Visa Required Skills· Salesforce Lighting· Marketing Cloud Service Cloud & Sales Cloud· Platform Configuration· Administration· Apex & Visual Force· Workflow· API HTML CSS3 and Java Script
-
Salesforce Developer
1 month ago
Atlanta, Georgia, United States 1 Point System LLC Full timePosition Salesforce DeveloperLocation RemoteDuration Long-termAny Visa Required Skills· Salesforce Lighting· Marketing Cloud Service Cloud & Sales Cloud· Platform Configuration· Administration· Apex & Visual Force· Workflow· API HTML CSS3 and Java Script
-
Salesforce Developer
4 weeks ago
Atlanta, Georgia, United States GATEX E SOLUTION Full timeFull Job Description Required Skills Develop custom Salesforce applications that are elegant and useful solutions to solve complex business problems by working across various teams understanding the needs of our customers. Design code unit test debug implement and support application. Implementation experience on LWC is mandatory. Hands on experience on...
-
Salesforce Developer
1 month ago
Atlanta, United States GATEX E SOLUTION Full timeFull Job Description Required Skills Develop custom Salesforce applications that are elegant and useful solutions to solve complex business problems by working across various teams understanding the needs of our customers. Design code unit test debug implement and support Salesforce.com application. Implementation experience on LWC is mandatory. ...
-
Paid Media Channel Strategist
23 hours ago
Atlanta, United States Salesforce Full timeAs a Multichannel Strategist, you will lead digital demand generation and remarketing for a suite of Salesforce products by leading and supporting world-class paid channel programs, such as content syndication, display advertising, and review site marketing. Along with owning relationships with key content syndication vendors and programmatic partners, you...
-
Lead Salesforce Developer
13 hours ago
Atlanta, United States Reperio Human Capital Inc. Full timeWe are seeking a talented Lead Salesforce Developer for a client of ours that specializes in mortgages and loan servicing. As the Lead Salesforce Developer, you will play a crucial role in designing, developing, and implementing Salesforce solutions tailored to our loan servicing operations. This position offers the opportunity to work at the forefront of...
-
Salesforce Automation Tester
6 days ago
Atlanta, United States MethodHub Full timeJob Title: Salesforce Financial Cloud Automation TesterLocation: RemoteDuration: Long TermClient: DirectRequired Skills:Minimum of 5+ years of experience in Salesforce QA automation, with proficiency in financial cloud.Develop and maintain automated test scripts for Salesforce applications using industry-standard automation tools and frameworks.Design,...
-
Salesforce Automation Tester
1 week ago
Atlanta, United States MethodHub Full timeJob Title: Salesforce Financial Cloud Automation TesterLocation: RemoteDuration: Long TermClient: DirectRequired Skills:Minimum of 5+ years of experience in Salesforce QA automation, with proficiency in financial cloud.Develop and maintain automated test scripts for Salesforce applications using industry-standard automation tools and frameworks.Design,...
-
Salesforce Automation Tester
1 week ago
Atlanta, United States MethodHub Full timeJob Title: Salesforce Financial Cloud Automation TesterLocation: RemoteDuration: Long TermClient: DirectRequired Skills:Minimum of 5+ years of experience in Salesforce QA automation, with proficiency in financial cloud.Develop and maintain automated test scripts for Salesforce applications using industry-standard automation tools and frameworks.Design,...
-
Salesforce Automation Tester
1 week ago
Atlanta, United States MethodHub Full timeJob Title: Salesforce Financial Cloud Automation TesterLocation: RemoteDuration: Long TermClient: DirectRequired Skills:Minimum of 5+ years of experience in Salesforce QA automation, with proficiency in financial cloud.Develop and maintain automated test scripts for Salesforce applications using industry-standard automation tools and frameworks.Design,...
-
Salesforce Service Cloud Business Analyst
3 weeks ago
Atlanta, United States Cypress HCM Full timeBusiness AnalystAbout the TeamThe Support Applications & Technology (SAT) team is responsible for supporting, maintaining, and innovating the systems and tools used by both our customer support and its customers. We are a diverse group of product operations specialists with varied experiences and backgrounds. Our team is committed to our core values, which...
-
Salesforce Administrator
2 weeks ago
Atlanta, United States TekWissen LLC Full timeJob DescriptionJob DescriptionOverview Tekwissen Group is a workforce management provider throughout the USA and many other countries in the world. The below Job Opportunity is for one of the major airlines of the United States and a legacy carrier. One of the world's oldest airlines in operation, which is headquartered in Atlanta, Georgia. The airline,...
-
Atlanta, United States Crescens Full timeJob title: Sr. Cloud Application/Boomi Integration Specialist Location: Atlanta, GA [Hybrid] Duration: 12+ months Type: contractMust be local to Metro AtlantaJob Description : The Sr. Cloud Application/Boomi Integration Specialist, will work with the application team within Client office to define, develop, deliver, and support Integration processes. You...
-
Salesforce Developer
7 days ago
Atlanta, United States Staffing Technologies Full timeRole: Salesforce DeveloperLocation: Atlanta, GADuration: 6+ Months Contract to Hire• No 3rd Parties / No C2C• Cannot sponsor or transfer a visa.• W2 onlyDescription: We are seeking an experienced Salesforce Developer to join our Customer team. The ideal candidate will have at least 4 years of hands-on experience in Salesforce development and...
-
Salesforce Developer
1 week ago
Atlanta, United States Staffing Technologies Full timeRole: Salesforce DeveloperLocation: Atlanta, GADuration: 6+ Months Contract to Hire• No 3rd Parties / No C2C• Cannot sponsor or transfer a visa.• W2 onlyDescription: We are seeking an experienced Salesforce Developer to join our Customer team. The ideal candidate will have at least 4 years of hands-on experience in Salesforce development and...
-
Salesforce Developer
1 week ago
Atlanta, United States Staffing Technologies Full timeRole: Salesforce DeveloperLocation: Atlanta, GADuration: 6+ Months Contract to Hire• No 3rd Parties / No C2C• Cannot sponsor or transfer a visa.• W2 onlyDescription: We are seeking an experienced Salesforce Developer to join our Customer team. The ideal candidate will have at least 4 years of hands-on experience in Salesforce development and...
-
Remote Call Center Specialist
1 day ago
Atlanta, United States Insight Global Full timeTitle: Call Center SpecialistJob Type: 6 Month Contract to HireSchedule Listed Below in DescriptionPay Rate: $20-22/hr**Must reside in or near Missouri to get fingerprintedJob Description:* There are multiple shift times, the call center receives calls between 8:00 AM -- 8:00 PM Monday-Thursday, 8:00 AM -- 5:00 PM on Fridays and 8:00 -12:00 PM CST on...