Remote Call Center Specialist

2 weeks ago


Atlanta, United States Insight Global Full time

Title: Call Center Specialist

Job Type: 6 Month Contract to Hire

Schedule Listed Below in Description

Pay Rate: $20-22/hr

**Must reside in or near Missouri to get fingerprinted


Job Description:

* There are multiple shift times, the call center receives calls between 8:00 AM -- 8:00 PM Monday-Thursday, 8:00 AM -- 5:00 PM on Fridays and 8:00 -12:00 PM CST on Saturdays

* They will be assisting with calls to aid in responding to incoming calls and answering questions from families about childcare subsidy and/or childcare providers seeking to apply for federal or state funds

* Utilize call center software, Genesys Cloud Services for day-to-day tasks

* They will be required to respond accordingly, and ensuring calls are handled in an efficient and effective manner.

* The call center will be answering basic questions about childcare, based on the state's program training


Required Skills & Experience:

* Live in Missouri or on the border of Missouri - MUST get fingerprint completed in Missouri for onboarding

* Experience using phone support system/call center software (five9, Zendesk, Genesys, AWS, Dialpad, Nextiva, Talkdesk, etc.)

* 2+ years of experience in call center (multitasking - taking information over the phone and entering into a system)

* Bachelor's degree preferred or Highschool diploma + 3 year's relevant work experience

* Experience handling call volume and providing quality customer services

* Active listening skills and great communication

* Attention to detail and organizational skills

* Reliable

* Experience working in a remote or hybrid setting - self sufficient

* Capable of passing a background check


Nice to Have Skills & Experience:

* Genesys software experience

* Experience with salesforce or similar CRM

* Experience with SharePoint

* Childcare/Health background

* Government background

* Bilingual



  • Atlanta, United States Creative Corner Staffing, Inc. Full time

    Job DescriptionJob DescriptionJob title: Inbound Customer Service Call Center (Multiple roles, Variety of Clients)Location: RemotePay: $10.00 - $17.00 per hour negotiable • Provide support for existing and prospective clients via inbound telephone calls. • Responsibilities include supporting customers who contact for reasons such as: • Placing an...

  • Call Center Agent

    6 days ago


    Atlanta, United States Dynata Full time

    Join Dynata's Virtual Call Center team as a part-time telephone interviewer and earn extra cash remotely! We are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. These surveys range in topics from politics to customer satisfaction and beyond. The opinions...


  • Atlanta, United States RBM of Atlanta Full time

    RBM OF ATLANTA MERCEDES-BENZSERVICE BDC CUSTOMER EXPERIENCE SPECIALISTRBM of Atlanta is a privately owned and family operated Mercedes-Benz dealership with a focus on taking excellent care of our employees which allows us to take amazing care of our clients. We were awarded "Best of the Best" from Mercedes-Benz for 2023 and we are Georgia's only 9-time...


  • Atlanta, United States Windy City Call Center Full time

    We are currently hiring for Virtual Call Center Representatives. Placement of hired candidates will be determined according to the candidate’s overall qualifications and fit for the job as well as business requirements and staffing needs. We want our reps to start in the best position where they will succeed. This position requires your ability to work a...


  • Atlanta, United States Integrated Health Resources LLC Full time

    Seeking Georgia residents for our remote crisis call center operation. Full time and limited part time openings available!!!****Full benefits, PTO, 401K, access to calm app, teladoc mental health sessions and more!!!**** Apply today!!!******A Master's degree in a mental health/helping profession is required for this role!****** Please note that our training...


  • Atlanta, United States Integrated Health Resources LLC Full time

    Seeking Georgia residents for our remote crisis call center operation. Full time and limited part time openings available!!!****Full benefits, PTO, 401K, access to calm app, teladoc mental health sessions and more!!!**** Apply today!!!******A Master's degree in a mental health/helping profession is required for this role!****** Please note that our training...


  • Atlanta, United States Integrated Health Resources LLC Full time

    Job DescriptionJob DescriptionDescription:Seeking Georgia residents for our remote crisis call center operation. Full time and limited part time openings available!!!****Full benefits, PTO, 401K, access to calm app, teladoc mental health sessions and more!!!**** Apply today!!!******A Master's degree in a mental health/helping profession is required for...


  • Atlanta, United States TEKsystems Full time

    Benefits Verification Specialist 100% Remote Pay: $23/hr Schedule: M-F 8:30am-5pm EST Estimated Start Date: July 29th 2024 Description: A person in this role is going to be taking calls and outreach from health care professionals at doctor's offices or hospitals, as well as communicating directly with health insurance plans regarding benefits coverage. There...


  • Atlanta, United States Ortho Sport and Spine Physicians Full time

    Description THE SCHEDULE FOR THIS ROLE IS 12:00PM to 8:00PM ETAre you ready to join our fantastic team at OrthoCom, LLC??? We're on the lookout for a talented and enthusiastic Bilingual Intake Specialist who can speak the language of compassion and care! If you're fluent in both English and Spanish, and you've got a passion for helping people, we'd love to...


  • Atlanta, United States City of Atlanta Full time

    Posting: Open Until Filled Salary: $35,381 (Additional 10% increase upon completion of training & remote work opportunity) General Description and Classification Standards A career in Public Service is one of the most fulfilling and rewarding paths a career-beginner can take. Consider contributing to the “People” instead of the “Profits”.  In...

  • Customer Service

    1 month ago


    Atlanta, United States Improveit of Atlanta Full time

    Job DescriptionJob DescriptionImprove IT! of Atlanta is seeking a candidate with a background in a customer service role/call center environment. This person will be responsible for managing the call center workflow of the lead process. We are located in the Buckhead area within walking distance of the Buckhead Marta Station. Weekly pay and Bonuses, and...


  • Atlanta, United States Ortho Sport and Spine Physicians Full time

    THE SCHEDULE FOR THIS ROLE IS 12:00PM to 8:00PM ET Are you ready to join our fantastic team at OrthoCom, LLC??? We're on the lookout for a talented and enthusiastic Bilingual Intake Specialist who can speak the language of compassion and care! If you're fluent in both English and Spanish, and you've got a passion for helping people, we'd love to have you on...


  • Atlanta, United States Gawjusviews Travel Full time

    About the job Remote Tourism Specialist As a Tourism Specialist, you will be responsible for coordinating all aspects of your clients' travel arrangements, from initial inquiry to post-trip follow-up. You'll be working closely with our clients, vendors, and internal team to craft personalized itineraries and ensure your customers have an exceptional and...


  • Atlanta, United States Booking with Brooke Full time

    Are you passionate about exploring new destinations and sharing your expertise with others? Do you have a knack for uncovering hidden gems and creating unforgettable travel experiences? We have an exciting business opportunity for you as a Remote Destination Specialist. This entry-level position offers competitive commission, with comprehensive training and...


  • Atlanta, United States Style Netbox Full time

    Job DescriptionJob DescriptionJoin Our Team: Call Center RepresentativeAre you an excellent communicator with a passion for customer service? Style Netbox is seeking a dedicated Call Center Representative to join our team and provide outstanding support to our clients.About the Role: As a Call Center Representative at Style Netbox, you'll be responsible...

  • Call Center Agent

    2 weeks ago


    Atlanta, United States AnswerMTI Full time

    Job DescriptionJob DescriptionImmediately hiring Full Time Call Center Agents at AMTI!Call Center Agents at AMTI provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices...

  • Call Center Agent

    4 weeks ago


    Atlanta, United States Fresh Form Draft Full time

    Call Center AgentDepartment: Craftexcom Employment Type: Full Time Location: Atlanta, GA Compensation: $19.50 - $30.00 / hour Description Welcome to Craftexcom, the dynamic and innovative marketing company that brings brands to life through unparalleled creativity and strategic brilliance. With a passion for all things marketing, we are committed to...


  • Atlanta, United States BrandBoostr Full time

    Job DescriptionJob DescriptionRemote call center is looking to hire an English/Spanish bilingual call center representative that will follow a script to assist callers with tax issues.This is a remote position so you must have good quality internet.You will be developing a personal relationship with our callers so you must have strong people skills.Primary...

  • Call Center Agent

    2 weeks ago


    Atlanta, United States AnswerMTI Full time

    Immediately hiring Full Time Call Center Agents at AMTI!Call Center Agents at AMTI provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to apartment complexes to professional...


  • Atlanta, United States Style Netbox Full time

    Join Our Team: Call Center RepresentativeAre you an excellent communicator with a passion for customer service? Style Netbox is seeking a dedicated Call Center Representative to join our team and provide outstanding support to our clients.About the Role: As a Call Center Representative at Style Netbox, you'll be responsible for handling inbound and outbound...