Remote Call Center Specialist
2 weeks ago
Title: Call Center Specialist
Job Type: 6 Month Contract to Hire
Schedule Listed Below in Description
Pay Rate: $20-22/hr
**Must reside in or near Missouri to get fingerprinted
Job Description:
* There are multiple shift times, the call center receives calls between 8:00 AM -- 8:00 PM Monday-Thursday, 8:00 AM -- 5:00 PM on Fridays and 8:00 -12:00 PM CST on Saturdays
* They will be assisting with calls to aid in responding to incoming calls and answering questions from families about childcare subsidy and/or childcare providers seeking to apply for federal or state funds
* Utilize call center software, Genesys Cloud Services for day-to-day tasks
* They will be required to respond accordingly, and ensuring calls are handled in an efficient and effective manner.
* The call center will be answering basic questions about childcare, based on the state's program training
Required Skills & Experience:
* Live in Missouri or on the border of Missouri - MUST get fingerprint completed in Missouri for onboarding
* Experience using phone support system/call center software (five9, Zendesk, Genesys, AWS, Dialpad, Nextiva, Talkdesk, etc.)
* 2+ years of experience in call center (multitasking - taking information over the phone and entering into a system)
* Bachelor's degree preferred or Highschool diploma + 3 year's relevant work experience
* Experience handling call volume and providing quality customer services
* Active listening skills and great communication
* Attention to detail and organizational skills
* Reliable
* Experience working in a remote or hybrid setting - self sufficient
* Capable of passing a background check
Nice to Have Skills & Experience:
* Genesys software experience
* Experience with salesforce or similar CRM
* Experience with SharePoint
* Childcare/Health background
* Government background
* Bilingual
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