Salesforce Service Cloud Business Analyst
3 weeks ago
Business Analyst
About the Team
The Support Applications & Technology (SAT) team is responsible for supporting, maintaining, and innovating the systems and tools used by both our customer support and its customers. We are a diverse group of product operations specialists with varied experiences and backgrounds. Our team is committed to our core values, which prioritize employee well-being, equal opportunities, collaboration, supportiveness, and fun
About the Role
As a Business Analyst, you will work within a global team, spanning various time zones and ensure excellent customer service. In this role, you will partner closely with our internal Business Technology group and our Support teams to maintain and enhance our systems and tools largely powered by Salesforce.com. We need a self-starter who can learn quickly, drive deliverables, and take pride in ensuring that the customer and analyst experience is kept at the forefront at all times.
Responsibilities:
- Reimagine how customer support can improve customer experience and identify opportunities for technology improvements that lead to best-in-class customer service
- Plan, prioritize, and lead the delivery of systems on the Support roadmap to meet Support strategy and business needs
- Assume the role of product owner in scrum team(s) ensuring business requirements documentation, user story readiness, backlog grooming, user acceptance testing, and release planning
- Work and collaborate cross-functionally with business technology, environments, services, and product teams to prioritize requirements and define the delivery roadmap
- Troubleshoot and triage reported system issues and work with the business and business technology to find viable solutions and facilitate resolution of issues
Requirements:
Basic Qualifications
- 3+ years of Business Analyst experience, preferably supporting enterprise-sized organizations.
- 2+ years experience working with Salesforce.com Service Cloud.
- 1+ years experience with agile development processes.
- Ability to be flexible, multi-task, and get things done in a fast-paced and constantly changing environment
- Previous experience providing technical/customer support
Other Qualifications
- Bachelor's degree, or equivalent, and relevant working experience.
- Familiarity with Coveo and Adobe Experience Manager (AEM) is a plus
- Salesforce certification is a plus
- Proficiency with JIRA and Confluence is a huge plus
Compensation:
- $51.72/hour - $68.97/hour (W2)
Req#1183
-
Market Strategy and Analyst Relations Manager
11 hours ago
Atlanta, United States Salesforce Full timeAbout Salesforce. Were Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we Relations, Analyst, Strategy, Manager, Product Management, Salesforce, Business Services
-
Finance Manager, Business Analytics Tech
3 days ago
Atlanta, United States Salesforce Full timeThe Role: The Finance & Strategy (F&S) team serves as a trusted adviser to the business to help advise and guide decision making through business partner support and informative analyses. We are looking for forward-thinking, goal oriented individuals that will succeed in a fast-paced environment and thrive in building and improving processes that will allow...
-
Salesforce Business Systems Analyst
4 days ago
Atlanta, United States Marcus Jewish Community Center Of Atl Full timeJob Description Job Description Position: Salesforce Business Systems Analyst Hours: 40 (will consider exceptional candidates who prefer part time) Work Location: Onsite – Dunwoody, Ga The Marcus Jewish Community Center of Atlanta (MJCCA) is a non-profit organization that has served the Atlanta community for more than 100 years. Serving 12,000 members and...
-
Salesforce Business Systems Analyst
5 days ago
Atlanta, United States Marcus Jewish Community Center Of Atl Full timeJob DescriptionJob DescriptionPosition: Salesforce Business Systems Analyst Hours: 40 (will consider exceptional candidates who prefer part time)Work Location: Onsite – Dunwoody, GaThe Marcus Jewish Community Center of Atlanta (MJCCA) is a non-profit organization that has served the Atlanta community for more than 100 years. Serving 12,000 members and over...
-
Salesforce Business Systems Analyst
3 days ago
Atlanta, United States Marcus Jewish Community Center Of Atl Full timeJob DescriptionJob DescriptionPosition: Salesforce Business Systems Analyst Hours: 40 (will consider exceptional candidates who prefer part time)Work Location: Onsite – Dunwoody, GaThe Marcus Jewish Community Center of Atlanta (MJCCA) is a non-profit organization that has served the Atlanta community for more than 100 years. Serving 12,000 members and over...
-
Software Engineering SMTS
4 weeks ago
Atlanta, United States Salesforce Full timeThe BT Application Development team is seeking a dedicated and experienced Force.com developer to develop and improve our internal technology solutions on the salesforce .com platform that supports various critically important business processes. Responsibilities: You must have a solid understanding of the Salesforce platform and products, such as the Sales...
-
Atlanta, United States Henderson Scott Full timeThe role is a mix of a Salesforce Marketing Cloud Admin/Solutions. They are not looking for a salesforce developer. The most important aspects are: Skilled in MKT cloud, email strengths, journey creation, and some front end design capabilities to help make the emails look pretty, handle mobile studio and omni. The Marketing Cloud Admin will work as a...
-
Atlanta, United States Henderson Scott Full timeThe role is a mix of a Salesforce Marketing Cloud Admin/Solutions. They are not looking for a salesforce developer. The most important aspects are: Skilled in MKT cloud, email strengths, journey creation, and some front end design capabilities to help make the emails look pretty, handle mobile studio and omni. The Marketing Cloud Admin will work as a...
-
Atlanta, United States Henderson Scott Full timeThe role is a mix of a Salesforce Marketing Cloud Admin/Solutions. They are not looking for a salesforce developer. The most important aspects are: Skilled in MKT cloud, email strengths, journey creation, and some front end design capabilities to help make the emails look pretty, handle mobile studio and omni. The Marketing Cloud Admin will work as a...
-
Enablement Business Partner, Senior Manager
2 days ago
Atlanta, United States Salesforce Full timeAbout Salesforce. Were Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we Business Partner, Enablement, Manager, Business, Senior, Customer Engagement, Technology
-
Salesforce Automation Tester
1 week ago
Atlanta, United States MethodHub Full timeJob Title: Salesforce Financial Cloud Automation TesterLocation: RemoteDuration: Long TermClient: DirectRequired Skills:Minimum of 5+ years of experience in Salesforce QA automation, with proficiency in financial cloud.Develop and maintain automated test scripts for Salesforce applications using industry-standard automation tools and frameworks.Design,...
-
Salesforce Automation Tester
2 weeks ago
Atlanta, United States MethodHub Full timeJob Title: Salesforce Financial Cloud Automation TesterLocation: RemoteDuration: Long TermClient: DirectRequired Skills:Minimum of 5+ years of experience in Salesforce QA automation, with proficiency in financial cloud.Develop and maintain automated test scripts for Salesforce applications using industry-standard automation tools and frameworks.Design,...
-
Salesforce Automation Tester
2 weeks ago
Atlanta, United States MethodHub Full timeJob Title: Salesforce Financial Cloud Automation TesterLocation: RemoteDuration: Long TermClient: DirectRequired Skills:Minimum of 5+ years of experience in Salesforce QA automation, with proficiency in financial cloud.Develop and maintain automated test scripts for Salesforce applications using industry-standard automation tools and frameworks.Design,...
-
Salesforce Automation Tester
2 weeks ago
Atlanta, United States MethodHub Full timeJob Title: Salesforce Financial Cloud Automation TesterLocation: RemoteDuration: Long TermClient: DirectRequired Skills:Minimum of 5+ years of experience in Salesforce QA automation, with proficiency in financial cloud.Develop and maintain automated test scripts for Salesforce applications using industry-standard automation tools and frameworks.Design,...
-
SAP Cloud Business Analyst
5 days ago
Atlanta, United States Flex Employee Services Full timeSAP Cloud Business Analyst / Tester / Data Analyst Strong business analysis skills, including requirements elicitation, documentation, and stakeholder management Extensive experience in developing and executing test plans, test cases, and test scripts Proficiency in data analysis tools and techniques, with a focus on SAP Analytics Cloud Experience in data...
-
Salesforce Reporting Engineer
1 day ago
Atlanta, United States MethodHub Full timeJob Title: Salesforce Reporting Engineer (Revenue Operations)Client: DirectLocation: Remote/Atlanta, GARate: $Open/hr on W2Interview Process: 1 Round of InterviewDuration: 3 MonthsRequired Skills:Must Haves:1) Salesforce reporting and Analytics experience (For revenue operation teams)2) Salesforce CRM report builder experience3) Experience talking with...
-
Salesforce Reporting Engineer
1 day ago
Atlanta, United States MethodHub Full timeJob Title: Salesforce Reporting Engineer (Revenue Operations)Client: DirectLocation: Remote/Atlanta, GARate: $Open/hr on W2Interview Process: 1 Round of InterviewDuration: 3 MonthsRequired Skills:Must Haves:1) Salesforce reporting and Analytics experience (For revenue operation teams)2) Salesforce CRM report builder experience3) Experience talking with...
-
Salesforce Reporting Engineer
2 days ago
Atlanta, United States MethodHub Full timeJob Title: Salesforce Reporting Engineer (Revenue Operations)Client: DirectLocation: Remote/Atlanta, GARate: $Open/hr on W2Interview Process: 1 Round of InterviewDuration: 3 MonthsRequired Skills:Must Haves:1) Salesforce reporting and Analytics experience (For revenue operation teams)2) Salesforce CRM report builder experience3) Experience talking with...
-
Salesforce Developer
1 month ago
Atlanta, United States GATEX E SOLUTION Full timeFull Job Description Required Skills Develop custom Salesforce applications that are elegant and useful solutions to solve complex business problems by working across various teams understanding the needs of our customers. Design code unit test debug implement and support Salesforce.com application. Implementation experience on LWC is mandatory. ...
-
Salesforce Developer
4 weeks ago
Atlanta, Georgia, United States GATEX E SOLUTION Full timeFull Job Description Required Skills Develop custom Salesforce applications that are elegant and useful solutions to solve complex business problems by working across various teams understanding the needs of our customers. Design code unit test debug implement and support application. Implementation experience on LWC is mandatory. Hands on experience on...