Retail Store Manager

2 months ago

Spokane, United States Cannabis & Glass Full time
Job DescriptionJob DescriptionAt Cannabis & Glass, we are passionate about making a positive impact in the lives of our customers through exceptional service and accessible cannabis products. Our company embraces a culture that fosters growth and collaboration with a focus on delivering an outstanding customer experience.As the largest recreational dispensary chain in Eastern Washington and Oregon, Cannabis & Glass takes pride in offering the region's best cannabis prices and widest selection. With four dispensaries located in North Spokane, Spokane Valley, Liberty Lake, and Ontario, Oregon, we strive to be the top choice for cannabis consumers.Joining our team means being part of a thriving organization that consistently ranks among the top 10% highest grossing retailers in the state of Washington. Whether you are seeking a position at our retail stores or aiming for a senior corporate role, Cannabis & Glass provides diverse opportunities for professional growth and development.We believe in creating an inclusive and supportive work environment where each employee's unique perspectives and contributions are valued. We encourage teamwork, creativity and empowerment as we work together to achieve our company's goals.By joining Cannabis & Glass, you become a part of a dynamic and rapidly expanding industry that is shaping the future of cannabis retail. Embark on a fulfilling and rewarding career journey with us, where your passion and dedication will make a meaningful difference in the lives of our customers.

The Position:

Cannabis & Glass is looking to add knowledgeable Retail Store Managers in Spokane County. Join the most exciting and fastest growing industry in Washington If you enjoy working with and talking about cannabis, this is the right job for you Retail Store Managers enjoy a fun and collaborative environment with great tips, the largest discount on cannabis in the industry and a generous incentive program where you can earn free weed Join our team today and start looking forward to coming to work doing something you love

Essential Functions:

  • Prioritize a positive customer experience for all patrons.
  • Foster a fun and safe work environment for all Cannabis & Glass retail employees.
  • Lead implementation of change management.
  • Hold team members accountable to store metrics.
  • Provide store specific insight in order to bolster location-based sales and efficiencies.
  • Ensure high standards of cleanliness and safety standards of the store.
  • Hold team members accountable to standards and policies of the company.
  • Train and develop assistant store managers and retail associates.
  • Measure employee performance to document feedback and training.
  • Ensure inventory accuracy and compliance to law enforcement standards.
  • Be an open vessel of communication between corporate and retail.
  • Open availability with the ability to open and close retail locations.
  • Work with the Retail Operations Managers to review inventory and employee metrics and action on these as needed.
  • Partner with the Retail Operations Managers on various projects and policy implementations.
  • Partner with Retail Operations Managers to coordinate maintenance and upkeep of retail locations.
  • Flexibility to move between retail and corporate locations on a daily basis.
  • Using independent judgment and discretion, discipline and coach team members as they deem necessary and appropriate short of termination to ensure proper operations and conduct. For all recommended terminations, review with HR and/or managers before final action is taken.
  • Work a minimum of 40 hours a week.
  • Other duties as assigned.

Working Conditions:

  • Job duties may include work indoors and outdoors during all seasons, 365 days/year.
  • Employees may be exposed to difficult or stressful customer situations requiring patience and professionalism to effectively handle.
  • Work duties may require sedentary activities, active standing, stooping, and/or kneeling.
  • Retail stores are open 365 days a year with shifts typically occurring between 7:00 a.m. and 11:30 p.m.

Minimum Requirements:

  • Must be able to regularly lift 25 pounds and occasionally lift up to 50 pounds.
  • Must be able to stand for up to eight (8) hours per day.
  • Must be able to proficiently operate computers, tablets and other productivity machinery and technology.
  • Must be able to reliably arrive at work on time for scheduled shifts.
  • Must be able to ascend/descend a ladder to service displays, products, or service ceiling lights.
  • Must be able to type at least 40 words per minute.
  • Must be able to move about the retail store, as needed, to assist customers and perform required functions.
  • Must be able to remain in a designated work area for up to 8 hours per day with the exception of breaks as required by law.
  • Must be able to position oneself to access products within all areas of the store.
  • Must be able to effectively communicate information and ideas so customers and coworkers will understand. Must be able to convey and exchange accurate information in these situations.
  • Must be able to continue to assist customers and coworkers during and after stressful situations resulting from customer service interactions.
  • Must be able to accurately observe details at close range in order to recognize, identify, detect, determine and assess objects.
  • Must be able to prepare, place and position retail products or items.
  • Must be able to effectively communicate information displayed on digital screens.
  • Must be able to perform other job duties as assigned.
  • You must have the ability to work at all three of our Washington locations.

Job Requirements:

  • Minimum of 21 years of age.
  • Must have a GED or high school diploma.
  • Must have at least 2 years of retail management or direct supervisory experience.
  • Must commit to coming to work sober. We love cannabis but we do not get high on the job.
  • Previous retail, sales and/or customer service experience is strongly preferred; although, we are open to experience from other industries as long as it's applicable to this role.
  • We do not require previous professional experience in the cannabis industry but would strongly prefer the applicant be a regular consumer of the product.

Benefits and Compensation:

  • Pay starts at $25.83/hr not including tips.
  • Bonus incentives programs.
  • Employee discount includes 50% off smokable cannabis products.
  • Generous bonus structure that earns free weed
  • Health, Dental and Vision insurance.
  • Free Employee Assistance Program (EAP) offering in-person, telephonic, texting and video counseling for help with stress, anxiety, depression, family issues, and more.
  • Employee Discount Program offering exclusive discounts from top national retailers.
  • Paid Sick Leave (PSL) and Personal Time Off (PTO.)
  • Holiday Pay for anyone working New Years Day, 4/20, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

Equal Opportunity Employer:

Cannabis & Glass is an equal opportunity employer that believes in promoting a diverse workplace and creating a working environment in which all employees are provided with equal employment opportunities. The company will not discriminate against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, gender identity, transgender status, sexual orientation, age, religion, creed, physical or mental disability, medical condition, genetic information, pregnancy, childbirth, or related medical condition, marital status, veteran status or any other protected class or characteristic established under applicable federal, state or local statute or ordinance.

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