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Upscale Dining Manager

2 months ago

Houston, United States Goode Company Restaurants Full time
Job DescriptionJob Description

Position: Credence Manager

Join us in creating an unparalleled dining experience with the debut concept of Chef Levi Goode.

As we embark on this culinary journey, we're seeking passionate individuals who are driven by a shared vision of excellence, creativity, and delivering unforgettable experiences. Whether you're a seasoned chef, a master mixologist, or an experienced hospitality enthusiast. Levi Goode offers a unique opportunity to be part of something truly extraordinary.

At Credence, we're not just serving food; we're crafting an experience. Credence artfully narrates Levi’s story with sophistication and refinement. Drawing inspiration from South Texas ranches, our menu is a tribute to fresh Gulf seafood, premium Texas beef, and beloved Southern classics, all elevated by Chef Levi’s signature live-fire cooking. Sidebar, an exclusive speakeasy-style cocktail bar draws inspiration from the early-1900s Texas oil boom and will be discreetly connected to Credence. With Credence and Sidebar, we're reshaping the landscape of fine dining and mixology, and we want you to be a part of it.

Ideal Candidates:

Our managers exhibit a strong sense of ownership in their roles and welcome the challenges they face. It is also the Manager’s mission to work closely with the location's GM to effectively manage the P&Ls, ensuring they are aligned with both location and company strategic objectives set forth by Senior Management. Our managers prioritize achieving results by strategizing, effectively utilizing resources, and motivating the workforce to meet demands. As a leader, it is the Manager’s responsibility to set a prime example and inspire their team, promoting a culture of leading with hospitality and operating with precision. They encourage continuous learning and taking proactive ownership of one's career. A strong candidate for the Floor Manager role proudly commits to being a learner and mentor in hospitality, constantly aiming for peak performance.


Essential Duties and Responsibilities:

Guest Service and Experience:

  • Maintain exceptional service standards for a memorable dining experience.
  • Promptly address guest inquiries, feedback, and complaints to ensure satisfaction.
  • Constantly ensuring high-quality standards in food and beverage, service timing, and restaurant ambiance.
  • Foster an environment that exudes genuine hospitality ensuring guests feel welcomed, appreciated and valued.

Operations and Standards:

  • Verify food and beverage orders for quality and adherence to restaurant standards.
  • Perform regular checks on supplies, equipment, workspaces, and property to maintain smooth operations and adherence to standards.
  • Responsible for personnel actions such as hiring, training, disciplining, and terminating as necessary.
  • Teach staff about the Brand values and culture of the LG Brand.
  • Effectively manage schedules to ensure the restaurant is staffed accordingly and per company policy.
  • Monitor employee appearance and uniform.
  • Communicate effectively with other managers and staff members.
  • Build employee morale and rapport by leading by example, teamwork, and hands-on management approach (training, coaching, motivating, and follow-up).
  • Conduct daily shift meetings to motivate and educate staff.

Human Resources and Compliance:

  • Promptly and effectively address complaints of harassment/sexual harassment.
  • Demonstrate a strong sense of ownership by making decisions as if the restaurant were your own.
  • Monitor compliance with health and fire regulations regarding food preparation, serving, and building maintenance.
  • Understand safety and security practices to ensure safety for employees and patrons.

QUALIFICATIONS & COMPETENCIES:

  • 2+ years of upscale Restaurant Management Experience.
  • Excellent knowledge of Dining Room systems and operations (To Go, Host, Bar, and service standards).
  • Strong beverage knowledge. Extensive wine knowledge, a plus.
  • Strong financial acumen and P&L accountability experience required.
  • Excellent communication skills, verbal and written.
  • Be resourceful in handling assignments and solving problems.
  • Excellent computer skills with Microsoft Office experience.
  • Be resourceful in handling assignments and solving problems.
  • Spanish speaking a plus, but not required.


What we offer:

  • Culture of Connection: Be a part of a culture that embodies our brand values and fosters meaningful connections within a company voted as Top Workplace to Work in Houston for 7 years running
  • Exceptional Earning Potential: Enjoy WEEKLY payouts
  • Fantastic Dining and Merchandise Perks: Indulge in fantastic discounts on dining and merchandise at any Goode Co. location and online Our Pecan Pie is calling you…
  • Financial Planning: Secure your future with 401(k) retirement plans featuring a company match, ensuring your financial goals align with your career growth.
  • Take Time Off to Recharge: Take advantage of our Paid Time Off, providing the opportunity to recharge and maintain a healthy work-life balance.
  • Schedules: Flexible schedules Closed on Thanksgiving and Christmas.
  • Continuous Learning & Development: Elevate your skills through ongoing learning and development opportunities, both personally and professionally.
  • Benefits: You will qualify for a Medical Membership starting the first month after 60 days from your hire date. Enjoy unlimited primary and preventive care, access to 24/7 telemedicine and virtual appointments, along with a range of other services including lab tests and immunizations.

Levi Goode Brands is an Equal Opportunity Employer that does not discriminate against an employee or applicant based upon race, color, religion, gender, national origin, disability, or veteran’s status or any other protected factor under federal, state, or local law.

This job description is intended as a summary of the primary responsibilities of and qualifications for this position. This job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.