Current jobs related to Front Office Coordinator/Call Center Representative - Houston - My Houston Surgeons PLLC

  • Call Center Representative

    2 weeks ago

    Houston, Texas, United States Randstad Full time

    Job Title: Call Center RepresentativeWe are seeking a skilled Call Center Representative to join our team in Houston. This in-office role requires prior call center or customer service experience, along with strong software and computer skills.Job Summary:This is a temporary assignment and is 100% in-office in Houston, TX. Qualified candidates will be...

  • Call Center Representative

    11 hours ago

    Houston, United States HJ Staffing Full time

    About the Call Center Representative Position We're seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our client's company and both current and potential clients, you'll be responsible for providing top-notch assistance to those reaching out to us over the phone. In...

  • Call Center Representative

    1 week ago

    Houston, Texas, United States Randstad Full time

    Job Title: Call Center RepresentativeWe are seeking a skilled Call Center Representative to join our team in Houston. This in-office role requires prior call center or customer service experience, along with strong software and computer skills.Job Summary:This is a temporary assignment that involves handling inbound calls related to collections for a law...

  • Call Center Representative

    2 weeks ago

    Houston, Texas, United States Perdue, Brandon, Fielder, Collins and Mott L.L.P. Full time

    About Perdue Brandon Fielder Collins & Mott LLPPerdue Brandon Fielder Collins & Mott LLP is a leading law firm in Texas, specializing in government collection matters. We represent various governmental entities, including school districts, cities, counties, and hospital districts, handling a wide range of government collection issues.Job SummaryWe are...

  • Call Center Representative

    3 months ago

    Houston, United States MyCHN Full time

    Are you a value-driven and compassionate individual that believes in providing quality care that has a positive effect on our communities? At Community Health Network, we are driven to create extraordinary experiences for our patients and employees. Our objective is to provide opportunities that develop and grow careers in a team-oriented environment focused...

  • Call Center Representative

    3 months ago

    Houston, United States Perdue, Brandon, Fielder, Collins and Mott L.L.P. Full time

    Perdue Brandon Fielder Collins & Mott, LLP in Houston TX is seeking to hire enthusiastic full-time Call Center Representatives to resolve delinquent accounts using outstanding communication and customer service skills. The typical work schedule in our Collection Center is Monday - Friday, 8:30 am - 5:00 pm. Are you a high-energy problem-solver who enjoys...

  • Call Center Representative

    2 weeks ago

    Houston, United States Randstad North America, Inc. Full time

    We're seeking experienced Call Center Collections Representatives to join our team in Houston! This in-office role requires prior call center or customer service experience, along with strong software and computer skills. You'll be responsible for na Call Center, Collections Representative, Representative, Technology, Staffing

  • Front Desk Representative

    4 weeks ago

    Houston, United States Lanai Community Health Center Full time

    About Us Lāna'i Community Health Center (LCHC), located on the island of Lāna'i, is deeply rooted in a unique history of transitions and cultural diversity. This island has undergone economic and lifestyle shifts driven by changing ownership over the years. These transitions have shaped the island's residents, creating a community of great cultural...

  • Call Center Representative

    2 weeks ago

    Houston, Texas, United States Perdue, Brandon, Fielder, Collins and Mott L.L.P. Full time

    About Perdue Brandon Fielder Collins & Mott L.L.P.Perdue Brandon Fielder Collins & Mott L.L.P. is a leading law firm in Texas focused on government collection matters. We represent various governmental entities, including school districts, cities, counties, hospital districts, appraisal districts, special districts, courts, and toll road authorities.Job...

  • Front Office Coordinator

    6 days ago

    Houston, Texas, United States The Millennium Group Full time

    At The Millennium Group, we are seeking a highly motivated and enthusiastic Front Office Coordinator to join our team. As a key member of our front office, you will be responsible for providing exceptional customer service and administrative support to our employees and clients.Key Responsibilities:Welcoming guests and making them feel welcomeConnecting...

  • Call Center Representative

    4 weeks ago

    Houston, Texas, United States Perdue, Brandon, Fielder, Collins and Mott L.L.P. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Call Center Representative to join our team at Perdue, Brandon, Fielder, Collins and Mott L.L.P. in Houston, TX. As a Call Center Representative, you will be the first point of contact for our company, providing exceptional customer service and resolving delinquent accounts with outstanding...

  • Front Office Coordinator

    3 days ago

    Houston, United States LyondellBasell Industries N.V. Full time

    LyondellBasell Come Join An Inclusive Team: The Front Office Coordinator provides front desk and administrative support to the Executive floor reporting into the Sr. Executive Assistant. This is a great opportunity to ensure efficient operations to t Office Coordinator, Executive Assistant, Office, Coordinator, Microsoft, Transportation, Business Services,...

  • Front Desk Representative

    4 weeks ago

    Houston, Texas, United States Artisprint Full time

    Job Title: Front Desk RepresentativeJob Summary:The Front Desk Representative will be the first point of contact for clients and visitors, providing exceptional customer service and administrative support. This role requires excellent communication, multitasking, and organizational skills, as well as a professional and welcoming attitude. The ideal candidate...

  • Call Center Representative

    3 weeks ago

    Houston, United States Validus Fitness Training Full time

    Job DescriptionWe are seeking a Remote Call Center Customer Service Representative to join our team. In this role, you will be responsible for assisting clients with their gym memberships, resolving issues, and troubleshooting errors, particularly for members using our online coaching services. You will play a vital role in ensuring that all customer...

  • Front Desk Representative

    2 months ago

    Houston, United States Artisprint Full time

    DescriptionJob Title: Front Desk Representative Job Summary: The Front Desk Representative will be the first point of contact for clients and visitors, offering exceptional customer service and administrative support. This role requires excellent communication, multitasking, and organizational skills, as well as a professional and welcoming attitude. The...

  • Call Center Representative

    2 months ago

    Houston, United States Xponential Fitness LLC Full time

    Our Call Center Representatives are local to Houston, yet work remotely to service thousands of prospects and members in their wellness journey. COMP & BENEFITS:Health Benefits. Employee Assistance Program. Complimentary membership to Stretch. Lab & Call Center, Representative, Technology, Instructor

  • Call Center Representative

    3 months ago

    Houston, United States The LaSalle Group Full time

    Are you looking for an opportunity to grow professionally and make a direct impact on a growing company? LaSalle Network is currently working with a growing client who is seeking Call Center Representatives in Dallas, TX! Their training program allows you to have direct access to upper management and really sets you up for success! This Client Support...

  • Call Center Representative

    2 weeks ago

    Houston, United States Tailored Brands Inc Full time

    Tailored Brands, Inc. is a leading omni-channel specialty retailer of menswear, including suits and a broad selection of business casual offerings as well as the largest provider of tuxedo rental products in the U.S. and Canada. We operate retail stores in all 50 states and Canada. Our U.S. retail stores are operated under the brand names of Men's Wearhouse,...

  • Call Center Representative

    4 weeks ago

    Houston, United States County of Harris Texas Full time

    Duties and Responsibilities:To answer calls in the call center in a timely and quality manner. To provide appropriate information and instruction as to the various resources available to meet the needs of our customers. Forward calls as needed to the Call Center, Representative, Skills, Microsoft, Technology, Application

  • Front Desk Surgery Center Coordinator

    2 months ago

    Houston, United States Boson Health Full time

    Orbis Surgery Center is seeking a reliable and personable Front Desk Coordinator. This is a full-time Monday to Friday, 8am to 5pm position. No weekend or call. In this valued role, you will provide exceptional customer service and administrative support to patients, visitors and medical staff and ensure smooth daily operations and patient satisfaction at...

Front Office Coordinator/Call Center Representative

2 months ago

Houston, United States My Houston Surgeons PLLC Full time
Job DescriptionJob Description

Position Overview

The Call Center Agent is responsible for supporting and maintaining the clinical practice by providing patients with an exceptional overall customer service experience during phone calls. The Call Center will support and uphold established policies, procedures, objectives, quality improvement, safety, codes and requirements of accreditation and regulatory agencies.


Essential Job Duties & Responsibilities

  1. The Call Center Agent has the responsibility to carry out duties as directed by My Houston Surgeons.
  2. Communicates regularly with the designated My Houston Surgeons Supervisor(s).
  3. Alerts Supervisor(s) and seeks assistance when an activity or process change within the clinic changes or deviates from the current process.
  4. Follows and always maintains patient confidentiality appropriate with HIPAA compliance standards.
  5. Attends training sessions as needed to increase knowledge base and skill level.
  6. Ensures patient appointments are confirmed for the following business day.
  7. Ensures patients are greeted over the phone in a friendly, warm manner.
  8. Answers phones, resolves patients’ requests/questions and routes to appropriate personnel as needed.
  9. Collects consult fees over phone when scheduling appointments; applies the payment; files receipt by appointment date to obtain signature from patient – when applicable.
  10. Schedules/changes patient appointments for seven surgeons.
  11. Ensures billing office is notified when an insurance appointment is scheduled so that benefits can be verified.
  12. Maintains a rotation spreadsheet for non-doctor-specific calls into office.
  13. Administrative tasks to include filing, scanning, shredding, faxing, copying, mailing, data entry, etc. as needed.
  14. Ensures that any physician referrals received via fax are contacted and scheduled; referral physicians are added to the electronic medical record and the referral note is attached into the patients record.
  15. Completes specific data collection documents and runs reports as designated by supervisor(s).
  16. Other duties as assigned by My Houston Surgeons supervisors and physicians.
  17. Abides by MHS scheduling protocols.
  18. Transfers all billing questions to the appropriate party at Spring Valley Billing (SVB)
  19. Transfers all medical questions to the appropriate nurse or party.
  20. Adds all cancelled appointments to the MHS queue – when applicable
  21. Notifies appropriate (PCC) Patient Care Coordinators of cancelled cosmetic consults.
  22. Strong ability to multi-task, set priorities, and manage time effectively.
  23. Robust understanding of customer focus and the ability to adapt to different personality types.
  24. Ability to handle a high volume phone line while being calm, courteous, and effective

Secondary Job Duties & Responsibilities

  1. Checks faxes as needed when Lead Front Office Coordinator requests or is unable to do so.
  2. Schedules follow up appointments and collect payments as needed.
  3. Answers the phone politely and professionally, triages the call, and directs it to the appropriate person in the practice.

Education/Qualifications/Experience

Any combination of education and experience that would demonstrate a high level of proficiency and advanced understanding of healthcare operations.

  • High school diploma or equivalent
  • Must be BILINGUAL.
  • Customer service skills are mandatory.
  • Experience with multiple phone line systems is preferred.
  • Basic health insurance knowledge preferred.
  • Up to 2 years of experience in a medical office preferred

    • Knowledge of practice management software

    • Ability to perform multiple and diverse tasks simultaneously

    • Experience dealing with difficult calls/patients

    • Familiarity with scheduling and rearranging appointments

    • Insurance knowledge

    • Pleasant speaking voice and demeanor

    • Neat, professional appearance

    • Strong written and verbal communication skills

    • Bilingual (Spanish) preferred

    • Accurate and fast data entry skills

    • Detail-oriented, organized, reliable and dependable with a positive attitude

    • Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.

    • Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.

    • Adapt to changing priorities and business needs

    • Be flexible and not easily flustered

    • Give great customer service

    • Work in a fast paced innovative environment

Compensation

    • Competitive Salary commensurate upon experience

    • Medical, Dental, Vision, Life, AFLAC and Long Term Disability insurance

    • 401k and Profit sharing

    • Paid Time Off

    • Mileage Reimbursement

    • Contribution to Health Benefits

    • Company Discounts on Products & Services


Core Competencies

  • Excellent interpersonal skills to include maintaining confidentiality, exhibiting objectivity and openness to other’s views
  • Excellent critical thinking, judgement, and decision-making skills
  • Excellent organizational skills
  • Customer service orientation and social perceptiveness are a must
  • Detail-oriented; demonstrates accuracy and thoroughness while looking for ways to improve & promote quality
  • Ability to communicate effectively (verbal and written) with all team members to include listening, obtaining clarification, and responding appropriately to questions
  • Ability to develop and maintain positive working relationships to promote a team environment
  • Ability to work independently with speed and accuracy
  • Always maintain professional appearance and performance
  • Treats everyone with respect; upholds integrity, ethics, and organizational values
  • Dependable and punctual to work; ensuring work responsibilities are covered when absent.

Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with coworkers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the Supervisor(s). Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.