Program Assistant

3 weeks ago

Santa Cruz, United States Encompass Community Services Full time
Job DescriptionJob DescriptionAbout Us:

At Encompass Community Services we provide our community with a wide range of services related to family & social well-being, early childhood education, behavioral health, housing and more. Every day through these services we work to make health, education and housing more equitable for all people in Santa Cruz County. For more than 40 years our work has touched generations by helping people have access to education, rebuild relationships, restore their health and regain dignity.

Summary:

Under direction of the Manager, this is an administrative position that shares reception duties such as scheduling appointments, giving information to callers, taking client payments, providing file documentation (paper and electronic), processing daily revenue deposits, and otherwise performing clerical work and minor administrative and business tasks. This position is primarily responsible for administrative duties of the Medically-Assisted Treatment (MAT), Domestic Violence Program, and Drug Medi-Cal programs. This position may be assigned to the Santa Cruz and/or Watsonville outpatient clinics.

Responsibilities:

  • Greet clients, answer phones, and assist clients with needs in a trauma-informed, culturally humble manner.
  • Provide Medical/Medicare information to clients
  • Schedule/re-schedule client appointments for all programs
  • Take client payments and generate receipts • Create new client files
  • Maintain supply of client file forms • Pull client files (group and individual) for counselor appointments for that day
  • Maintain cleanliness of waiting room and stocking of brochures and other written information for clients
  • Data entry for Avatar or other electronic portals
  • Monitor billing submitted, ensure that payment has been received for services billed
  • Monitor client files, ensure that timelines are adhered to
  • Scan client forms into Avatar if needed
  • Billing and invoicing for services as needed
  • Adherence to and support of Encompass personnel, facility and expense policies
  • Provide administrative and clerical support for the Medically-Assisted Treatment Program
  • Administratively process drug testing collections of clients as needed • Process daily deposits, record client attendance for programs, clerical filing, process client intakes
  • Occupy front reception desk and duties, provide support for multi-line phones, order supplies as needed, process purchase vouchers
  • Other duties as assigned

Qualifications:

  • High School Diploma or GED
  • 1 year related administrative or clerical work experience
  • Experience working in an administrative or clerical capacity in a healthcare setting
  • Experience with collaborative and trauma informed communication styles when serving clients in a healthcare or treatment setting
  • Proficient computer skills and history of timely completion of work related tasks
  • Bilingual in Spanish highly preferred
  • Good oral and written communication skills with colleagues and clients
  • Effective organizational and time management skills
  • Effective prioritization of daily work tasks
  • Effective experience problem solving and using critical thinking

Wages & Benefits:

We prioritize the well-being of our team as much as the community we serve. Our comprehensive health benefits reflect this commitment. We offer full-time employees medical and dental insurance plan that ensures peace of mind for themselves and their families. We go beyond traditional care by also offering our employees acupuncture and chiropractic, embracing a holistic approach to health that aligns with our values of care and compassion.  

Our team’s future matters just as much as the present. That’s why we offer a 403(b) retirement plan, providing a foundation for a secure retirement. We also recognize the need for work-life balance, so Encompass offers a competitive package of 17 vacation days, 12 sick days, and 14 additional paid holidays. These benefits are thoughtfully pro-rated for part-time positions, affirming our commitment to fairness and flexibility.

Encompass Community Services is committed to racial equity and standing against any kind of discrimination. We believe in having a diverse workforce that is representative of the many communities we serve. We strongly value providing equal opportunities for our employees, such as providing the training and education needed to excel in this and other positions.

Our agency recognizes the value of racial, ethnic, cultural and linguistic diversity and strives towards the overarching goal of ensuring that all services promote healing, and integrate the values and standards of providing culturally informed services.

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