Membership Specialist

2 weeks ago


Columbus, United States Ohio Education Association Full time $40,000 - $45,000
Job DescriptionJob Description

OEA represents more than 120,000 teachers, faculty members and support professionals who work in Ohio’s schools, colleges, and universities to help improve public education and the lives of Ohio’s children. OEA members provide a wide range of professional education services in communities throughout the state. The OEA is seeking a person for a challenging and rewarding position as a Membership Specialist. The Membership Specialist is a critical role in the organization responsible for providing strong customer service to our members, reconciling, and processing membership data, gathering membership information, ensuring data accuracy, and maintaining documentation. Additional duties and responsibilities are listed below.

Essential Functions:

  • Uses current computer software applications and equipment to enter member and other data and process information in accordance with Association policies and procedures
  • Provides customer service to members and callers
  • Reconciles customer accounts and makes adjustments according to Association policies
  • Creates and/or maintains documentation and paper electronic filing systems
  • Initiates contact for the purpose of reconciling local accounts
  • Reviews and proofreads data; notes errors or discrepancies; initiates corrective action and follow-up
  • Provides back-up to the receptionist/clerical assistant

Significant Duties:

  • Assists with development and written documentation for process improvements and training manuals
  • Performs business math computations
  • Communicates information to managers, co-workers and others in person, by telephone, in written form or e-mail
  • Attends staff meetings and trainings
  • Provides input into decision-making as it impacts associate staff functions
  • Performs duties related to job description
  • Provides support for organizing plans and practices for engaging members
  • Maintains confidential records and files
  • Operates in a collaborative team environment

Qualifications:

  • High school diploma or equivalency, associate’s degree preferred
  • Three (3) years’ experience in an automated accounting environment performing complex data entry work and/or in use of computer systems, databases and computer software applications
  • Speed and accuracy in performing business math computations
  • Ability to communicate effectively and professionally
  • Ability to cross train with other Business Services Division staff within the same position grade

Authority and Relationships:

Is responsible to the immediate supervisor; recommends policy and procedure changes to and through the immediate supervisor; determines priorities except as established by the OEA.

Benefits:

  • FICA Pick Up
  • Eligible for Medical, Dental and Vision FIRST DAY
  • PTO: 11 Holidays, Personal, Sick, Vacation and Parental Leave
  • Retirement: 401K, Defined Contribution, HRA, FSA
  • Casual Work Attire & FREE Parking

OEA is an Equal Employment Opportunity Employer.

Consideration is given to all applicants without regard to age, ancestry, sex, race, color, creed, religion, sexual orientation, gender identity or expression, marital status, national origin, residence, disability, socio-economic status, military status, political affiliation, genetic information; on the basis of pregnancy, childbirth, or related medical conditions; or, degree of association activity.




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