Service Manager
1 month ago
Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40+ locations across 9 states, and we have over 1,500 team members.
- Bruckner’s is more than just a place selling parts and working on trucks
- We are an essential business delivering solutions to transportation providers – the backbone of everyday life as we know it
- We contribute to our local communities
- We care about our people
- We act with Honesty and Integrity.
- We value our people and communities.
- We are customer focused.
- We do what it takes.
- Competitive Compensation Plans
- Paid Time Off and Holidays
- Excellent health, dental and vision plans
- Investments in Training & Development
- Generous 401(k) and Profit-Sharing Plan
- Tuition Assistance Program
- Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner’s organization)
- Technician Student Loan Reimbursement Program
- Disability and Life Insurance
- Internal Promotion Opportunities
- Flexible Spending Account
- Health Club Reimbursement
- Family and Team Oriented Environment
- Employee Referral Bonus
- Engaging and Challenging Assignments
- Drug free workplace
He/ she is responsible for the safe, efficient, and profitable operation of the Service Department. Advises and makes recommendations to Management with respect to the best interests of the Service Department and compatible with the overall objectives.
- Develop and follow annual service budget based on labor hours attainable and measurable. Service profit goals compatible with overall dealership financial and operational objectives. Labor sales to be monitored on a monthly basis to assure achievement of goals.
- Develop and implement annually a Service marketing and promotion plan in order to generate labor sales.
Provide the leadership role for the justification of, then the recruitment, screening, hiring, training, and development of Service personnel. - Maintains all management reports necessary to audit the performance of the Service Department and individual employees on a monthly basis.
- Audits work orders for completeness and accuracy prior to customer billing.
- Develop, maintain, and adheres to a priority system for scheduling all Service work, both customer and internal.
- Schedules and assigns jobs and work areas to employees according to their skills and knowledge. This will be accomplished in a manner to eliminate time lost between jobs.
- Ensures that all required manufacturer warranty, safety, emission, and product improvement programs are complete in a timely manner.
- Meets with Sales and Parts Managers monthly to evaluate and maintain inter-departmental relations, to address concerns and integrate plans to maximize dealership performance and attain high levels of customer satisfaction.
- Periodically visits primary customers to monitor customer relations for the purpose of evaluating their service needs, problems, and satisfaction with distributorship performance.
- Evaluate on a monthly and random basis, the performance of the Service Department and employees, through general observations and use of time management labor reports.
- Coordinate Dealership technical programs and service related training sessions.
- Ensures that necessary shop tools, and service equipment are available and maintained in good order.
- Makes recommendations regarding the purchases of Service vehicles and maintain fleet in a manner to provide a profitable operation.
- Performs other duties or functions as so directed by Management in line with the objectives of the Company.
- Must help to insure safe working conditions for all employees.
High school diploma required, continuing course in Management also required. Minimum four years as a mechanic and at least 2 years as a shop foreman or lead mechanic. Must be able to read and write English. He/ she should be able to read computer generated reports, office reports, invoices, etc. Also will be required to operate computer terminals.
Must possess and use good interpersonal skills and have the ability to interact well with customers, vendors, and co-workers in a positive and constructive manner. Must also have and maintain a Commercial Drivers License (CDL).
Involves essential ability to climb around, on and under trucks in order to properly inspect and diagnose all types of problems and repairs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The working environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Due to the urgency of some repairs, this position contains some level of stress and requires the ability to handle multiple tasks smoothly. Requires regular, predictable attendance.
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