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Receptionist

4 months ago

Birmingham, United States Cahaba Medical Care Foundation Full time
Job DescriptionJob Description

Cahaba Medical Care Foundation

Position: Receptionist

Reports to: Front Office Coordinator

Purpose: To provide high quality reception and secretarial services to the patients,

doctors and staff at CMC in a caring and supportive manner.

Responsibilities and Duties:

In accordance with policies & procedures:

● Answer the telephone in a courteous and professional manner within 3 rings

● Receive and convey messages in writing, verbally and electronically

● Assist patients and their families in a compassionate manner

● Make appointments following preset scheduling rules

● Fax documents

● Scan documents

● File documents

● Prepare documents for mail-out

● Open and distribute incoming mail

● Assist in routing telephone calls and messages to the appropriate staff

● Collect copayments at each patient encounter, and, if necessary, make bank deposits in

accordance with financial policy

● Check and transcribe demographic information from the patient intake sheet to their

electronic medical chart to ensure correct demographic information on each patient

● Is able to appropriately triage telephone calls from other health care facilities or from

other nurses or physicians to the appropriate clinical staff in a timely manner

● Communicate with providers effectively about patient and scheduling conflicts (i.e.

doublebooking, rescheduling, follow-ups with a different provider)

● Ensure that each patient has the correct forms to fill out prior to each patient encounter

(demographics, medical record release, HIPAA, well child check forms, new patient

intake forms, etc.)

● Ask patient for updated insurance information, verify insurance eligibility, and screen

patients for sliding fee eligibility based on income and household size information

● Explain sliding fee application process to potentially eligible patients

● Perform any other duties assigned by a supervisor

Qualifications:

● Excellent communication and interpersonal skills

● Excellent ability to multitask

● Attention to detail

  • Due to the nature of the job, needs to take detailed messages that are forwarded

to the right staff member that has all correct information about the person that call

○ Vitally important that all demographic data is entered into each pt’s medical

record correctly


● Flexibility

● Minimum of a high school diploma

● Prompt, regular attendance at the office