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Call Center Representative

2 months ago

Troy, United States Re-Bath Full time $15 - $19
Job DescriptionJob DescriptionBenefits:
  • Life insurance
  • Dental insurance
  • Health insurance
  • Training & development
  • Vision insurance
  • 401(k)

Are you ready to jump-start your career? We're looking for an energetic Call Center Representative to join our dynamic team

RESPONSIBILITIES


Lead Generation Extraordinaire:
  • Dive into outbound calls with zest to generate leads and discover potential customers.
  • Explore diverse prospecting methods to expand our lead database.
  • Qualify leads like a pro based on our predetermined criteria.
Appointment Setting Maestro:
  • Master the art of setting appointments for our stellar sales representatives with qualified leads.
  • Juggle and coordinate appointments with finesse.
  • Be the maestro of follow-up, ensuring appointments are confirmed and rescheduled as needed.
Database Rockstar:
  • Rock our lead databases, keeping them accurate, up-to-date, and ready for action.
  • Record lead interactions in our cutting-edge CRM system.
  • Showcase your reporting skills, providing regular reports on your lead generation and appointment-setting adventures.
Collaboration Champion:
  • Work closely with the call center supervisor and contemporaries to align lead generation strategies.
  • Have a can-do attitude, ready to tackle a fast-paced, fun environment.
  • Together, let's take our lead generation game to new heights
Performance Metrics:
  • Meet and exceed monthly and quarterly lead generation targets.
  • Monitor and analyze key performance indicators (KPIs) related to lead generation and appointment setting.

QUALIFICATIONS:
  • 5 Years of customer service experience
  • Proficient with MS Word, Excel, and Outlook.
  • Your communication skills are top-notch.
  • Attention to detail with effective time management and organizational skills.
  • Navigate CRM software and lead tracking systems with ease.
  • Friendly, enthusiastic, and customer-service oriented
  • Goal-oriented and ready to achieve stellar results.
  • Self-motivated and strong work ethic
  • High school Diploma or GED Required.
Skills:
  • Persuasion and influence.
  • Relationship building and networking.
  • Ability to work independently and as part of a team.
  • Time management and organizational skills.
  • Adaptability to changing market trends.
Job Type: Full-time

Salary: $15.00 - $19.00 per hour

Benefits:
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Shift: 8-hour shift, Sunday, and some evenings required.
Work setting: In-person
Education: High school or equivalent