IT Support Engineer

1 month ago


Burlingame, United States Hueman PE Talent Solutions Full time
Job DescriptionJob DescriptionRobust Network Solutions is hiring for an IT Support Engineer in San Mateo, CA.

We are currently seeking an experienced IT Support Engineer to provide IT services and support to our customer's end users, maintain their infrastructure, and assist with ad-hoc requests. This role requires technological expertise and involves managing and supporting small to mid-sized business clients. You will be part of the primary team addressing escalated technical issues. Your responsibilities will include troubleshooting computer problems on Windows and Mac systems and networking, servers, backup systems, Office 365, and more. Previous consulting experience is a big plus.

Robust Network Solutions was recently acquired by Quatrro Business Support Services, a member of the Trivest portfolio of companies. Robust Networks is a premier IT services and consulting firm specializing in providing proactive services to many professional firms in the San Francisco Bay Area, with an additional presence in New York City.
Key Responsibilities:
  • Develop and implement IT systems, encompassing servers, networks, and storage solutions.
  • Enhance performance, reliability, and security throughout infrastructure.
  • Serve as technical lead with switches and firewalls, including Cisco, Meraki, SonicWALL, Fortinet, and HP.
  • Maintain technology solutions, including LAN/WAN, servers, storage, virtualization, switches, routers, and cloud integrations
  • Experience in automating deployment, monitoring, and maintenance processes.
  • Proficient in server hardware, RAID controllers, storage solutions, and troubleshooting. Skilled in server deployment for Domain Controllers, DNS, DHCP, File Servers, RDS, and more.
  • Highly experienced with hypervisors, particularly VMware solutions and Microsoft's Hyper-V.
  • Experienced in data protection, access controls, and vulnerability management solutions, with a demonstrated track record of hands-on implementation.
Job Qualifications:
  • Bachelor’s degree preferably in Computer Science, Information Technology, or related field.
  • Minimum 5 years of experience as an IT Engineer or similar role.
  • Ability to travel to local customer sites as needed.
  • Ability to prioritize tasks and manage functions effectively.
  • Strong communication skills.
  • Outstanding interpersonal skills.
  • Highly proactive with the capacity to manage multiple tasks and projects simultaneously.
Since 2003, Robust Network Solutions has focused on excellent customer service and providing ongoing proactive and strategic IT management and support. If you are looking for a rewarding career with a growing company, this opportunity is for you.

If you are interested in learning more about a career as an IT support engineer at Robust Network Solutions, please apply today


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