Customer Retention Specialist

2 weeks ago

Albuquerque, United States Motus Marketing Solutions, Inc Full time
Job DescriptionJob Description

We're looking for a Customer Retention Specialist to join our progressive marketing & sales firm in the Albuquerque area. Our firm conducts tailored marketing and promotional campaigns for some of the largest brands in the nation Our staff works with a multitude of community partners to maximize our outreach and ensure that their products and services reach their target markets.

The Customer Retention Specialist is an integral part to fulfilling the needs of our clients. You will have the opportunity to network with corporate leaders, community partners, and consumers alike. You will develop and execute marketing and customer outreach campaigns specific to our client’s target markets and act as a liaison between us and the brand’s consumers.

Responsibilities of the Customer Retention Specialist:

  • Interact face-to-face with consumers in targeted markets to ensure consistent communication and promotion of client campaigns.
  • Direct product distribution for qualified consumers and act as main consumer contact at on-site community engagement campaigns.
  • Process orders, distribute items, communicate weekly with participants, and conduct promotional and community engagement outreach to connect the client’s program to more community members in need.
  • Partner with the director of community engagement to develop and implement marketing and outreach strategies to promote products and programs.
  • Oversee the collection and maintenance of participant data to meet reporting requirements.
  • Assist with market research and community outreach in potential site communities.

Requirements of the Customer Retention Associate:

  • Experience with event marketing, field marketing or community engagement campaigns, telecommunications, product demonstrations, communications, marketing, sales, event planning/event coordinating, or brand promotions.
  • Volunteer experience or experience with charities and community involvement is a huge plus.
  • Strong communication skills are a must.
  • Able to work in a fast-paced environment with diverse groups of people.
  • A desire to develop leadership skills and impact your community

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