Customer Service Documentation Specialist

2 weeks ago

Albuquerque, United States HME Specialists LLC Full time
Job DescriptionJob Description

Exciting opportunity at HME Specialists for a Customer Service Documentation Specialist in beautiful Albuquerque, New Mexico As a key member of our team, you will play a crucial role in ensuring accurate and timely documentation to support our exceptional customer service. You will have the opportunity to problem solve and empathetically address customer concerns, ensuring their needs are met with the utmost care and attention to detail.

Working onsite in our vibrant and forward-thinking office, you will thrive in a customer-focused environment that values professionalism and energetic teamwork. Your meticulous documentation skills will be valued and appreciated as you work closely with our team to provide exceptional service to our customers. Join our dynamic and customer-centric culture where you can make a difference every day.

With a competitive pay range of $15.00 - $16.50 per hour, this position offers a great opportunity for growth and advancement in the medical supply industry. Apply now and be a part of our team that prioritizes problem-solving, customer-centricity, and empathetic service. You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, and Paid Time Off.

Let us introduce ourselves

We strive to help each patient reach their highest level of medical independence by delivering equipment and services seamlessly, with exceptional care.

What would you do as a Customer Service Documentation Specialist

As a Customer Service Documentation Specialist at HME Specialists, you will play a vital role in ensuring the care and well-being of our patients. Your responsibilities will include obtaining and requesting medical authorizations, accurately logging in authorizations and prescriptions, and following up as needed to ensure the billing process is completed seamlessly. Additionally, you will be responsible for fulfilling pick-up requests to ensure timely delivery of essential medical supplies. Your attention to detail and commitment to thorough documentation will contribute to the overall success of our customer service team.

Join us in making a difference in the lives of our patients and be a part of a dedicated team that values problem-solving, empathetic care, and customer-centricity.

What we're looking for in a Customer Service Documentation Specialist

To be successful as a Customer Service Documentation Specialist at HME Specialists, you should possess a go-getter attitude and a team-player personality. Your ability to work collaboratively with others and contribute positively to the team dynamic is essential. While previous knowledge of medical insurance processes is preferred, it is not mandatory as we provide comprehensive training to ensure your success in the role. Additionally, strong organizational and time-management skills will be crucial in managing multiple tasks and priorities effectively. Proficiency in using various software and tools to complete documentation tasks will be required, along with the ability to adapt to new systems as needed.

Join our dedicated team where your problem-solving skills, empathetic nature, and customer-centric focus will enable you to thrive.

Will you join our team?

If you think this part-time job is a fit for what you are looking for, applying is a snap - just follow the instructions on this page. Good luck

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