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Customer Service Specialist

4 months ago

Albuquerque, United States HME Specialists LLC Full time
Job DescriptionJob Description

Are you an empathetic problem solver with exceptional customer service skills? If so, we have an exciting opportunity for you to join our team at HME Specialists, LLC as a Full Time Pharmacy Customer Service Specialist in Albuquerque. As an integral part of our team, you will have the chance to make a positive impact on the lives of our customers by providing outstanding service and support.

In this role, you will be responsible for answering customer inquiries, resolving issues, and ensuring a smooth and efficient experience for our pharmacy customers. With your strong communication skills and attention to detail, you will assist customers with their medication orders, insurance claims, and any other questions or concerns they may have. Join us in our customer-focused and energetic work environment where your problem-solving abilities will be put to good use.

We offer a competitive pay rate of $16.00 per hour for this onsite position in Albuquerque. If you are looking for a professional and forward-thinking company to grow your career, apply today and be part of our team As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), Life Insurance, and Paid Time Off..

A little about us

We strive to help each patient reach their highest level of medical independence by delivering equipment and services seamlessly, with exceptional care.

Day to day as a Pharmacy Customer Service Specialist

As a Full Time Pharmacy Customer Service Specialist at HME Specialists, LLC in Albuquerque, you will play a vital role in ensuring smooth operations by receiving physician orders for processing. Your expertise in working with health plans for prior authorizations will be essential in ensuring that patients receive the medications they need in a timely manner. Additionally, you will be responsible for maintaining and updating patient medical records, ensuring accuracy and confidentiality. In collaboration with the team, you will assist in preparing orders for shipment, ensuring that all necessary information and documentation are in place. Your attention to detail will be crucial in obtaining complete and accurate patient demographics, ensuring seamless communication and preventing any potential errors.

Join our forward-thinking and customer-centric team, and contribute to improving the lives of our valued customers .

What you need to be successful

To be successful as a Full Time Pharmacy Customer Service Specialist at HME Specialists, LLC in Albuquerque, you will need a combination of skills and attributes. Medical/Insurance experience is preferred, as it will provide you with the necessary knowledge to navigate the healthcare system efficiently. Strong telephone skills are vital to effectively communicate with customers and provide excellent service over the phone. Attention to detail is essential in this role to ensure accuracy in maintaining patient records and processing orders. Your strong verbal and written communication skills will allow you to effectively convey information and address any customer concerns.

Additionally, proficiency in relevant software or tools will be necessary to carry out job responsibilities smoothly. If you possess these skills and are eager to contribute to our customer-focused and dynamic team, apply today and take the next step in your career .

Knowledge and skills required for the position are:

  • Pharmacy Technicians encouraged to apply
  • Medical/Insurance experience preferred
  • strong telephone skills
  • attention to detail
  • strong verbal and written communication skills
Will you join our team?

We're looking for talented individuals like you to join our team and help us achieve our goals. If you're passionate, driven, and committed to making a difference, we want to hear from you Don't wait - apply now and take the first step towards a fulfilling career with endless possibilities. Let's work together to make great things happen