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Community Manager

2 months ago

Washington, United States CAVA - Support Center Full time
Job DescriptionJob Description

Company Profile:

At CAVA we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together.

 

We foster a culture built on five core values:

  • Generosity First, Always: We lead with kindness. Our best work happens when we act in service of others.
  • Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious.
  • Act with Agility: We welcome change; it’s the only constant. We embrace, adjust, adapt.
  • Passion for Positivity: We greet each day with warmth and possibility.
  • Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose.

 

Community Manager

We're seeking a passionate Community Manager to join our team and be the voice of our brand across various social media platforms, current and emerging.

As CAVA’s first in-house Community Manager, you will play a key role cultivating awareness and love for the CAVA brand, while also carving out the trajectory and processes of how CAVA will operate community management into the future. You will be expected to handle inbound and outbound community management, to help the growth of our socials.

Reporting to the Director of Social, you will serve as the first touch point for many of our biggest fans across the internet. You'll be responsible for fostering a thriving online community, engaging with our audience, and building brand loyalty, while also facilitating customer experience related questions and concerns, across teams.

The ideal candidate will be collaborative and a strong writer, have a knack for the internet, display impeccable judgment when it comes to escalating issues, and have experience in reporting.

This job description is not intended to be a comprehensive list of all the duties and responsibilities of the position and such duties and responsibilities may change without notice.

 

Key Responsibilities:

  • Develop and implement a community management strategy, and way of working, that aligns with our marketing goals, putting efficiency, creativity, and the guest experience at the forefront.
  • Maintain a consistent brand voice and style across various social media platforms, including but not limited to Instagram, TikTok, Facebook, Twitter, and LinkedIn.
  • Manage digital communities, responding to comments, messages, and inquiries in a timely and professional manner, while fostering positive relationships with guests.
  • Proactively identify and address customer concerns, escalating issues as needed to the customer service team.
  • Problem-solve common complaints and flag trends and other immediate issues to key stakeholders.
  • Proactively identify category- and culture-defining opportunities to join-in on the conversation and trends, aiming to grow our audience, engagement, and brand reputation across social media platforms.
  • Analyze community engagement metrics to report to the wider team.
  • Stay up to date with social listening and monitoring, providing UGC and reporting weekly, monthly, seasonally, and ad hoc as needed.
  • Collaborate and partner with social media, Brand/Category, Creative, and PR Teams to understand CAVA’s holistic marketing strategy, bringing CAVA to life in creative and innovative ways through tactical feedback and insight across community management.
  • Develop and refine copy that will lead to optimal guest engagement, tailoring FAQ responses and social media community playbooks as needed.

 

Qualifications:

  • 2-3 years of experience in a community management, social media management, or customer service role.
  • Deep understanding of social media platforms, including but not limited to Instagram, TikTok, Facebook, Twitter, and LinkedIn.
  • Excellent writing, editing, and copy-editing skills and the ability to adhere to a brand voice, adapting to social channels and audiences as needed.
  • Quick learner and wants to learn more – with the ability and confidence to work independently and collaboratively with a team.
  • Strong project management skills; gracefully manages multiple priorities in a fast-paced, ever-changing environment
  • A passion for community and world-building on social.
  • Strong deck building skills in PowerPoint, Google Slides, or other platforms. As well as familiarity with Microsoft Excel and Google Sheets.
  • Ability for quick turn edits in Photoshop or Canva, for fun responses as you see fit

 

Physical Requirements:

  • Ability to maintain a stationary position to be able to operate a computer and other office equipment
  • Must be able to identify, analyze and assess details
  • Ability to communicate with others and exchange information accurately and effectively
  • Constantly positions self and move about to support ordinary restaurant or food production support or office operations, as applicable
  • Ability to work in a constant state of alertness and in a safe manner

 

What we offer:

  • Competitive salary, plus bonus and long-term incentives*
  • Early Wage Access
  • Unlimited PTO, paid parental leave, plus paid opportunities to give back to the community
  • Health, Dental, Vision, Telemedicine, Pet Insurance plus more
  • 401k enrollment with CAVA contribution
  • Company-paid STD, LTD, Life and AD&D coverage for salaried positions*
  • Free CAVA food
  • Casual work environment
  • The opportunity to be on the ground floor of a rapidly growing brand
  • All exempt and nonexempt employees are eligible for benefits. Benefits are effective the 1st of the month following 30 days of service, and you have until the day before the effective date to enroll. A new hire can enroll in our benefit program by selecting a link that is emailed directly to the new hire at their personal email address once hired.

 

 

*Indicates qualifying eligible positions only

 

CAVA – Joining “A culture, not a concept”

 

As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.