Front of House Manager
2 weeks ago
Penick Village is looking for a Front of House Manager to join our great Dining Services Team.
The Dining Front of House Manager shares the responsibility for a team of individuals that provide dining services that exceed customer expectations. The Front of House Manager works closely with residents, family members and guest to identify opportunities for service improvement and to achieve efficiencies in the dining experience. The Front of House Manager will assure a high standard of hospitality and service in personnel, cleanliness of dining rooms, ensures timeliness of food service, supervise and train front house staff. Develop and implement programs to increase revenues through repeat business and higher check averages and manage within budgetary restraints. The Front of House Manager must be detail-oriented, able to prioritize and multitask, maintain a positive attitude and remain professional, keep abreast of industry trends relative to the food & beverage operation, absorb suggestions and criticism and communicates them to upper management. The Front of House Manager must act in accordance with current federal, state and local standards, guidelines, and regulations that govern Penick Village, to ensure that the highest quality of resident care and safety at all times.
Job Duties and Responsibilities:
Works cooperatively with all other Department Leaders and coworkers and accepts direction from leadership.
Be present during meals to ensure smooth operation of Dining Services.
Coaches, guides, and disciplines when appropriate.
Propose ideas to improve provided services and event quality.
Partners with staff members for on-going education and training both formal and informal.
Assists in designing and maintaining quality service standards in dining area.
Handles complaints and suggestions from resident population and other customer groups with appropriate discipline and in a timely manner.
Maintains appropriate communication with Dining Services personnel.
Develops and promotes a team environment.
May serve as Dining Services opening and closing manager.
Nights and Weekends are required with this role.
We also believe that it is never the wrong time to do the right thing for our staff members. In addition to competitive pay and chest-swelling satisfaction, we offer:
- 403(b) matching
- Paid time off
- Medical/dental/life/disability insurance
- Employee Assistance Program (EAP)
- Employee recognition programs
- Discounted staff meals
- Scholarship opportunities
If you have the necessary qualifications and are interested in taking on the role of Front of House Manager, we encourage you to apply for this exciting opportunity today
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