MHS Assistant Community Manager

4 weeks ago


Honolulu, United States Hickam Communities LLC Full time
Job DescriptionJob Description

The Assistant Community Manager is responsible for assisting the Community Manager with the routine operation of the community. The purpose of this position is to provide the additional capacity needed to manage the community effectively.


Primary Responsibilities:

  • First point of escalation for customer service or management related issues in the Community Center
  • Responsible for rent collection of delinquent accounts, recoup current resident damage, daily bank deposit and other financial responsibilities
  • Manage the day-to-day operations at the community center or office including direction to the Resident Service Coordinators and other staff
  • Responsible for checking all property management team data entry for accuracy within community database Yardi
  • Review and approve all new resident files
  • Enforce resident guide and community standards by regularly inspecting common areas of community
  • Monitor and assist in completing resident journey touch points
  • Ensure all required daily, weekly, and monthly reports are complete, accurate and on time
  • Maintain a fundamental working knowledge of all lease documentation and resident guide policies and procedures
  • Actively assist and participate in the organization and execution of company-sponsored resident events including social events, educational classes and community programs
  • May be responsible for performing Resident Service Coordinator duties as needed such as move-ins, move-outs, conducting assessments with residents and asses charges for damages
  • In the absence of the Community manager, the ACM will serve as acting Community Manager


Job Requirements:

  • High School diploma or GED required; associates degree in business preferred
  • Minimum 1 - 3 years experience in property management
  • Proficiency in YARDI or other similar industry software preferred
  • Experience with computer system required which include web based application and Microsoft Office applications
  • Able to communicate clearly and effectively both verbally and in writing in English
  • Able to work collaboratively in small teams
  • Must provide a high level of customer service to internal and external customers in a professional, service-oriented, respectful manner
  • Must have a current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy


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