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Manager, Outage Management Services

4 months ago

Houston, United States Puffer-Sweiven Full time
Job DescriptionJob Description

Company Description:

For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

Specialties:

As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:

  • Process Control & Safety Systems
  • Control Valves & Regulators
  • Isolation Valves & Actuation
  • Oil & Gas Automation
  • Reliability Solutions & Services
  • Pressure Management
  • Specialty Pumps & Rotating Equipment
  • Instrumentation
  • Maintenance & Repair Services

Duties and Responsibilities:

Leadership and Oversight: As the Manager of Outage Management Services, you will provide strong leadership and guidance to the Outage Coordinator Team. Your role is to ensure that the team effectively fulfills role as the primary point of contact for customers, contractors, and Puffer-Sweiven engaged in Outage projects. This leadership aspect is a key role component and requires an individual with strong managerial skills.

Turnaround Management: As needed, provide backup to the Outage Coordinators and oversee scheduling pre-outage/post-outage meetings and walk-downs. Understand the scope of work and coordinate schedules between customers, contractors, Emerson Lifecycle Services, and Puffer-Sweiven.

Sales and Business Development: The Manager of Outage Management Services is also responsible for identifying and promoting integrated solutions for Shutdowns, Turnarounds, and Outages (STO) for Puffer business units. This role involves developing and implementing strategies for maximizing Company opportunities and establishing and maintaining relationships with end-user Turnaround Managers and key planning personnel. It's a strategic role that contributes to Puffer-Sweiven's business growth.

Communication and Reporting: At Puffer-Sweiven, we value clear and consistent communication. As the Manager of Outage Management Services, you will maintain this standard, ensuring all stakeholders, including Puffer-Sweiven Sales Managers, Inside Sales, Account Managers, Repair Coordinators, and Emerson Lifecycle Services, are kept informed. You will provide periodic management presentations on team strategies, objectives, activities, and results, fostering a culture of transparency and collaboration.

Team Development: Lead, develop, and direct the personnel resources attached to the outage team. Manage the team's selection, retention, development, measurement, motivation, and cooperation.

Market Analysis and Customer Consultation: Perform market analysis for service offerings and maintain up-to-date product installation base reports. Act as a consultant to customers and internal teams, influencing purchasing decisions and ensuring proper service applications.

Safety Compliance: Promote and provide a safe and healthful workplace, ensuring team adherence to safe work procedures and company safety policies.

Financial Performance: Deliver strategic and financial results for Puffer-Sweiven Management branch locations. Monitor service team performance metrics and communicate results to the business unit and corporate levels.

QUALIFICATIONS:

Education/Knowledge:

  • Bachelor's degree in industrial distribution, mechanical/chemical engineering, or a related field is preferred. An associate degree with equivalent industry experience would be considered.
  • Strong industry, business, and technical product knowledge. Ability to organize and analyze data using Microsoft Excel and/or other software products.

Experience/Skills:

  • 10+ years of service experience, including 5+ years in successful management or planning of turnarounds within the petrochemical or refining industry or related markets.
  • 2-3 years of successful service team management experience preferred.

COMPETENCIES:

  • Excellent analytical and creative problem-solving skills.
  • Strong written and oral communication skills, including presentation skills.
  • Strong ability to manage customer expectations relative to deliverables and timeframes.
  • Strong drive and initiative, with the ability to thrive in high-pressure situations.
  • Strong customer service skills, including developing rapport and trust with customers.
  • Team player with good conflict management and consensus-building skills.
  • Strong business acumen and strategic thinking.
  • Excellent self-management skills, including a high degree of professionalism and dependability.
  • Strong information management skills, including proficiency with MS Office, PowerPoint, Excel, and other computer tools.