Customer Service Representative

1 month ago

Dallas, United States BNSF Logistics Full time

**Customer Service Representative**

**Location:** Dallas, TX (TXDALLAS), US **BNSF Logistics is a technology and people-driven third-party logistics company that delivers what matters to our people, our customers, our carriers, and our communities. BNSF Logistics is a place where diverse talent works together every day in an inclusive way to create and implement the best ideas to help us **DELIVER WHAT MATTERS**. We achieve this through our commitment to our Guiding Principles which helps us create the ultimate competitive advantage in the marketplace.**

**We PROTECT THE WELL-BEING OF OURSELVES AND OTHERS

We DRIVE INNOVATION AND EMBRACE TRANSFORMATION

We RESPECT AND SERVE EVERYONE

We KEEP OUR COMMITMENTS

We FOSTER A COLLABORATIVE AND INCLUSIVE COMMUNITY

We CELEBRATE AND ENJOY THE JOURNEY**

***Versailles, Dallas, Chicago, or Atlanta area**

**Primary Functions:**

Under the supervision of the Manager, Customer Service, the Customer Service Representative will serve as the customer facing point of contact for service and support tasks in the Over the Road (OTR) business unit and is responsible for successful completion of tasks that ensure best in class customer experience and satisfaction.

**Basic Qualifications:**

The Customer Service Representative will use a positive, customer focused attitude to leverage their knowledge of the Companys operations in order to deliver a resolution that is satisfactory to the customer. Additionally, they will collaborate with the Strategic Customer Service Representative, as necessary, on issues requiring additional knowledge and/or experience to effectively resolve

**Position Responsibilities:**

* Provide prompt and courteous service to customers served by the region through fielding inbound inquiries via phone, email and electronic data interchange portal.

* Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport on each call.

* Conduct load building/appointment setting for specific set of customers in conjunction with Account Management team

* Accurately building and rating loads to reduce billing errors

* Work with Account Management team to ensure daily customer relations activities are completed.

* Maintain a positive, empathetic and professional attitude toward customers at all times.

* Perform track and trace requests of freight in various modes of service.

* Interpret shipping status data accurately and communicate information to customers in a concise and professional manner.

* Respond to billing inquiries and refer to billing team as required.

* Ensure customer satisfaction and provide exceptional customer support.

* Perform other duties as assigned by the Manager, Customer Service in support of customer relationship management goals.

**Required Experience:**

* 1+ years of experience in a customer facing capacity, such as sales, customer service or relations.

* Proficiency with Microsoft Office (Excel, Outlook etc.).

* General user knowledge of electronic data interchange and customer relationship management systems such as Mercury Gate or similar.

* Call center, third party logistics (3PL) and/or trucking industry experience is preferred.

**Education/Certifications:**

* High school diploma or equivalent.

***Disclaimer***

*The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.*

BNSF Logistics offers competitive benefit programs and services including, but not limited to:

* Competitive pay

* Comprehensive health benefits package

* Employee discounts on autos, travel, electronics, insurance, etc.

* Professional training staff with an industry leading Learning Management System

* Company culture that recognizes its employees

BNSF Logistics is an Equal Opportunity Employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law.

  • Customer Service Representative

    2 weeks ago

    Dallas, United States Precision Door Service Full time

    Precision Door has been franchising since 1999 and is now America's leading Garage Door Repair company. You'll work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees. Our franchise owners understand what it...

  • Customer Service Representative

    4 weeks ago

    Dallas, United States Zion Capital Full time

    Job DescriptionJob DescriptionThe customer comes first within the hospitality industry and that is no exception at Zion Capital. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will...

  • Customer Service Representative

    2 weeks ago

    Dallas, United States Zion Capital Full time

    Job DescriptionJob DescriptionThe customer comes first within the hospitality industry and that is no exception at Zion Capital. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will...

  • Customer Service Representative

    4 weeks ago

    Dallas, United States Zion Capital Full time

    Job DescriptionJob DescriptionThe customer comes first within the hospitality industry and that is no exception at Zion Capital. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will...

  • Customer Service Representative

    1 week ago

    Dallas, United States Zion Capital Full time

    Job DescriptionJob DescriptionThe customer comes first within the hospitality industry and that is no exception at Zion Capital. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will...

  • Customer Service Representative

    3 days ago

    Dallas, United States Zion Capital Full time

    Job DescriptionJob DescriptionThe customer comes first within the hospitality industry and that is no exception at Zion Capital. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will...

  • Customer Service Representative

    3 weeks ago

    Dallas, United States Pursuit Enterprise Full time

    Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at Pursuit Enterprise. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative,...

  • Customer Service Representative

    2 weeks ago

    Dallas, United States NRG Energy Full time

    The Customer Service Representative will support the operational business needs by communicating with and addressing all customer needs and inquiries as well as partnering with field employees and management and completing all applicable administrati Customer Service Representative, Customer Service, Representative, Retail, Skills

  • Customer Service Representative

    2 weeks ago

    Dallas, United States McGrath RentCorp Full time

    As the Customer Care Representative, you will be the primary point of contact for external customers and also serves the internal customers of the business. As calls come in, you will be required to respond quickly, determine the callers needs, docu Customer Service Representative, Customer Service, Technical Support, Representative, Skills, Retail

  • Customer Service Representative

    2 weeks ago

    Dallas, United States McGrath RentCorp Full time

    As the Customer Care Representative, you will be the primary point of contact for external customers and also serves the internal customers of the business. As calls come in, you will be required to respond quickly, determine the caller's needs, docu Customer Service Representative, Customer Service, Technical Support, Representative, Skills, Retail

  • Customer Service Representative

    1 week ago

    Dallas, Texas, United States PeopleShare Full time

    PeopleShare is looking for Customer Service Representatives in the state of Texas FULLY REMOTE BEFORE YOU APPLY: If you're committed to obtaining a state license AT NO COST TO YOU, this is the job for you (this allows you to be eligible for commission) Job Details for a Customer Service Representative:Schedule: Monday-Sunday 8:00am-11:00pm EST (5 days a...

  • Customer Service Representative

    1 month ago

    Dallas, United States Car Capital Full time

    **Customer Service Representative** **General** Car Capital Technologies is a quickly growing tech company in the auto finance space. We are expanding our call center, and we are looking for great customer service representatives! This position will involve assisting in the funding, servicing and collection of auto finance contracts between dealers and...

  • Customer Service Representative

    2 weeks ago

    Dallas, United States Compana Pet Brands Full time

    >> Customer Service Representative Customer Service Representative Summary Title:Customer Service Representative ID:1318Location:Dallas, TXDepartment:Customer Service Description **Title:** Customer Service Representative **Compana Pet Brands is a global leader in pet care and nutrition dedicated to enriching the lives of pets and their families today and...

  • Customer Service Representative

    1 month ago

    Dallas, United States Manna Pro Full time

    >> Customer Service Representative Customer Service Representative Summary Title:Customer Service Representative ID:1318Location:Dallas, TXDepartment:Customer Service Description **Title:** Customer Service Representative **Manna Pro Products, LLC is a manufacturer and marketer of animal nutrition and care products. We are committed to bringing innovation,...

  • Customer Service Representative

    4 weeks ago

    Dallas, United States Manna Pro Full time

    >> Customer Service Representative Customer Service Representative Summary Title:Customer Service Representative ID:1318Location:Dallas, TXDepartment:Customer Service Description **Title:** Customer Service Representative **Manna Pro Products, LLC is a manufacturer and marketer of animal nutrition and care products. We are committed to bringing innovation,...

  • Customer Service Representative>

    1 week ago

    Dallas, United States The Chefs Warehouse Full time

    The Chefs' Warehouse - JobID: 44895 [Customer Service Representative] As a Customer Service Representative at The Chefs' Warehouse, you'll: Receive incoming calls from customers, emails, fax, voicemail, and enter orders into the system; Inform customer of items not ordered or out of stock per regular ordering process offering substitutions where available;...

  • Customer Service Representative

    2 weeks ago

    Dallas, United States Parkland Memorial Hospital Full time

    Responds to written and telephone inquiries to answer customer questions, correct errors, document new information, and ensure the accuracy of patient financial accounts. MINIMUM SPECIFICATIONS Education: None. Experience: Must have three (3) years o Customer Service Representative, Customer Service, Representative, Retail, Healthcare, Patient

  • Customer Service Representative

    1 week ago

    Dallas, Texas, United States McGrath RentCorp Full time

    **Join our team as a Customer Care Representative** **About the role:** Be the primary point of contact for both external and internal customers Respond promptly to incoming calls Identify and document the needs of the callers **Key skills required:** Customer Service Representative, Customer Service, Technical Support **Industry:** Retail

  • Customer Service Representative

    1 week ago

    Dallas, Texas, United States The Chefs Warehouse Full time

    The Chefs' Warehouse JobID: 44895 [Customer Service Representative] As a Customer Service Representative at The Chefs' Warehouse, you'll: Receive incoming calls from customers, emails, fax, voicemail, and enter orders into the system; Inform customer of items not ordered or out of stock per regular ordering process offering substitutions where available;...

  • Customer Service Representative

    2 weeks ago

    Dallas, United States Innoven Services Full time

    Residential Service HVAC and Plumbing business is looking for a Customer Service Representative in North Dallas - $16-$22/hour depending on experience. Customer Service experience required. Job Responsibilities & Description for HVAC Customer Service Representative: First point of contact with customers to book jobs and dispatch technicians to appropriate...