Operations Services Coordinator

2 months ago

Birmingham, United States Chester's International LLC Full time
Job DescriptionJob Description

The Operations Services Coordinator will support the training team and the Director of Operations Services by creating and managing training materials, training new stores and managing all aspects of food service operations for tradeshows.

THE WORK YOU’LL DO

Training Materials

Create, update and maintain training materials for new and existing processes and products.

  • Manage Chester’s catalog of job aids and produce new job aids as needed
  • Script, coordinate, shoot and edit training videos
  • Create & edit Chester’s Standard Operating Procedures
  • Support Chester’s Franchise Resource Portal and availability of training materials
  • Support external communications by creating and editing content for our weekly email to operators

New Store Opening Support

Train new and existing locations using Chester’s New Store Opening Training Guide

  • Complete 5-day training at new and existing stores
  • Fulfill all new store training responsibilities
  • Complete new store and existing store visits using Chester’s Store Visit Form
  • Partner with the Implementation Coordinator to complete store onboarding and ensure new store readiness
  • Become a subject matter expert on Chester’s equipment to assist with troubleshooting equipment.

Tradeshow Support

Coordinate and execute all aspects of tradeshow operations

  • Register Chester’s & Birdshack for tradeshows
  • Manage on-site specs for kitchen and booth set up: electrical, permitting, inspection readiness.
  • Coordinate shipping of Chester’s Tradeshow booth package
  • Place food and receive food order and any other onsite orders and receivables
  • Set up and manage kitchen to food safety and Chester’s brand standards, ensuring food is made to specification.
  • Manage tear down, packing and reshipping Chester’s Tradeshow booth package

Product Testing

Support all areas of the product testing process

  • Test new products and recipes in Chester’s test kitchen and in the field as needed
  • Prepare and execute in-store customer intercept tests
  • Execute long term operational tests on new products and present operator feedback
  • Create new training job aids and videos as needed to support product testing

Chester’s University & Discovery Days

  • Create materials for and support Kitchen Training at Chester’s University
  • Order food, prep and cook for Development Team Discovery Days & Key Account meetings

THE QUALIFICATIONS YOU’LL BRING:

Required

  • Experience in restaurant operations including food safety, training and development, labor management, inventory management
  • Experience bringing innovative and ‘outside the box’ approaches to problem solving
  • Desire to work in a fast-paced and sometimes demanding professional environment, with the ability to juggle multiple priorities at one time
  • Attentive to detail and very organized, commitment to high-quality work
  • Ability to self-motivate and work autonomously, while appreciating guided coaching and collaborative teaming
  • Superior customer service attitude (internally and externally)
  • Positive mindset; high levels of energy and enthusiasm
  • Excellent written and verbal ability
  • Strong communication and presentation skills – ability to engage with senior business executives. Strong Active listening skills a must
  • Intermediate proficiency in Excel, Microsoft PowerPoint, and Word

Preferred:

  • BA Degree, preferably in Hospitality or Restaurant Management
  • Tradeshow exhibit experience
  • Learning & development or LMS experience

PHYSICAL REQUIREMENTS:

  • Willingness to travel overnight 50% of the time.
  • Must be able to lift 25 pounds regularly and 40 pounds occasionally
  • Must be able to stand for 10 hours
  • Must be able to sit for 10 hours

ABOUT THE COMPANY

Chester’s International is a leading quick-serve restaurant (QSR) concept with over 1,200 franchised locations. We are constantly innovating to bring our customers delicious new products and set our franchisees up for continued success. Our core purpose is to provide delicious food in surprising places. We achieve this when every employee embodies our five core values:

  • Win as a Team
  • Embrace Constant Evolution
  • Deliver Exceptional Value
  • Direct, Respectful and Honest
  • Fried Chicken is Fun

ABOUT THE TEAM

Headquartered in Birmingham, Alabama, Chester’s is a 3rd generation family-owned business that employs approximately 57 employees across the U.S. in sales, operations and administrative roles.

WHAT CHESTER’S WILL OFFER:

  • Competitive compensation.
  • Health & Wellness: Medical, Prescription, Dental and Vision benefits starting the first of the month following date of employment.
  • Financial Wellness: 401(k) plan through Empower.
  • Work/Life Balance > Paid Time Off + Holidays + Hybrid office work
  • Company paid short-term & long-term disability benefits. Life & Accident Insurance.

*This job description is subject to change based on the needs of the business and is not all-inclusive

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