Inside Sales/Sales Support

2 weeks ago

Richland, United States Western Restaurant Supply Full time
Job DescriptionJob DescriptionSalary: 18.00/hr

Would you like to be part of a growing company that is customer obsessed with a fun team atmosphere? This role is for inside sales and sales support, selling restaurant equipment, smallware's and supplies to the restaurant and food service industry, and retail customers. This unique role will also assist in sales support, helping management and other staff. We will offer a rigorous training program aimed at getting the right candidate up and running as fast as possible, with hands on training opportunities provided by manufacturers reps and managers.

Inside Sales responsibilities include:

    • Being a people person because you will be helping people
    • Greeting new customers in the showroom and offering to help them with their equipment and supplies needs.
    • Identifying opportunities for additional sales, and up sells
    • Staying educated on new technology and equipment in the food service industry.
    • Strong following up skills with customers and sales quotes to make sure no opportunities fall through the cracks.
    • Going above and beyond for customers
    • Helping put away stock and inventory when needed.
    • Maintaining a professional appearance that accurately reflects the company.
    • Being on time for all scheduled shifts
    • Ringing up customers at the POS, handling transactions
    • Collecting payments on house accounts
    • Loading up customer equipment and purchases
    • Scheduling deliveries for your sold projects
    • Ability to work flexible schedules

      Sales Support Responsibilities will include:
    • Assist managers and executive staff on special projects.
    • Manage our purchasing queue and outstanding purchase orders, effectively communicating with vendors on price updates and lead times.
    • Process customer returns and warranty inquiries
    • Assist project managers with procurement for large projects, keeping them informed on delays and lead times.
    • Call customers to schedule deliveries and notify them of will call orders ready for pickup.
    • Create sales flyers using Canva.com and other marketing tools.
    • Assist with marketing campaigns and social media posting efforts, designing flyers and marketing materials.

 

Minimum Required Experience:

  • Experience selling in a retail environment.
  • Strong customer service skills - customer obsession
  • Ability to pay attention to detail, ask questions, and follow up with customer quotes and projects.
  • Prior experience operating a point-of-sale system, cash handling.
  • Strong interpersonal written and oral communication skills
  • Fast Learner that works well under pressure
  • Working knowledge of Microsoft Office 365 applications including Word, Outlook, Excel, Microsoft Teams

Preferred Experience:

  • 2+ years of customer service experience
  • 2+ years of sales experience with proven success in a business-to-business environment
  • Prior restaurant industry experience
  • Valid Driver’s License with no traffic infractions or limitations
  • Excellent written and verbal communication skills including email and phone calls.

 

Western Restaurant Supply & Design has been a locally family-owned business for the last 21 years in the Tri-Cities area of SE Washington State. We believe in a team culture and atmosphere, helping each other to accomplish the goal of meeting every customer’s need, and exceeding customers’ expectations.

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