Office assistant

1 month ago

Gastonia, United States Visiting Angels of Gastonia Full time
Job DescriptionJob DescriptionBenefits:
  • Holiday Pay
  • 401(k)
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off

POSITION PURPOSE: The Office Assistant is responsible for the coordination of
services including, but not limited, to: implementing schedules, ensuring adequate
staffing and guaranteeing continuity of care that results in superior client care as well as
caregiver and client satisfaction. The Client Care Coordinator reports directly to Operations Manager.

CLASSIFICATION: Hourly

PRINCIPAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:
The duties and responsibilities described below do not represent a comprehensive list for
the position. Additional tasks may be assigned periodically as necessitated by the
business demands.
Answer the telephone and greet the public.
Be dependable: arrive on time and complete assigned tasks with minimal supervision.
When needed schedule caregiver staff for hours of service on new clients and open hours/shifts on
existing cases. Ensure consistency in caregiver scheduling.
Maintain computer schedules and timely data entry for schedules and client
information.
Ensure that employee files are complete by entering appropriate information into the
scheduling system in a timely manner.
Maintain and appropriately file documentation on all current and past clients.
Maintain computer schedules and ensure timely data entry for schedules and client
information.
Ensure timely copying and filing of appropriate caregiver and client documentation.
Recognize and reward good job performance and promote caregiver recognition.
Maintain positive relationships with clients and referral sources.
Communicate and refer appropriate matters to the Director for additional guidance.
Maintain absolute confidentiality of all information pertaining to employees, clients
and clients families.
Maintain regular, predictable attendance.
Perform other functions, as deemed appropriate by the management team.
REQUIRED JOB KNOWLEDGE AND SKILLS:
High school diploma and two years of experience in an office setting, preferably in
private duty homecare.
Proficiency with Microsoft Office (Word, Excel and Outlook) applications, scheduling
systems and other healthcare industry-related software.
*Occasionally work with clients on an as needed basis.
Ability to listen and communicate clearly, fluently, and diplomatically - both orally and
in writing.
Ability to remain flexible, resilient, calm and maintain a sense of humor in all
situations.
Present a well-groomed image that reflects the professionalism of the business.
Ability to plan, organize, prioritize, delegate and accurately complete work activities
within specific deadlines while appropriately managing interruptions.
Work independently with a minimum direction and/or supervision after training.
Ability to generate goodwill for the Agency with staff, clients, their family members
and referral sources. Demonstrate a strong commitment to client service excellence.
Ability to lawfully work in the U.S.

PHYSICAL/ENVIRONMENTAL DEMANDS:
Combination of sitting, standing, bending, reaching, stretching, stooping, walking,
climbing stairs and moving intermittently during working hours.
Must be able to lift at least 50 lbs., if working with clients.
Must be able to see and hear or use prosthetics that enable these senses to function
adequately to fully meet requirements of this position.
Must be able to properly operate office equipment.
Must be able to maintain verbal and written communication with co-workers,
leadership team, supervisors, clients, family members, vendors and all business
associates within or outside the Agency.
Successful completion and ongoing compliance with all licensing, certification,
continuous education, background testing, drug and alcohol testing, OIG and health
assessments as may be required under federal, state, or local law or per employer
policy.
All of the above demands are subject to the ADA requirements.

4 hours- 5 days a week to start. 5 PTO days after 90 days.

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