Program Manager

Summary:

Program Manager shall oversee the daily operations of the residential program, cottage activities, and care. Program Manager shall assist in coordination of care, staffing patterns, budgets, and environments that support the treatment philosophy. Program Manager shall work as part of the Sagamore Services Leadership Team to provide the best care possible for the children and families in the program.

Essential Duties and Responsibilities:

• Must adhere to the agency philosophy and mission statement.
• Develop specific unit treatment goals for each child in conjunction with treatment team. Attend treatment team meetings and coordinate care with members of child’s team.
• Develop, write, update, and implement treatment plans, monthly progress summaries, utilize assessment tools and oversee the implementation of the relationship-based philosophy in collaboration with the assigned Clinician.
• Develop specific unit treatment objectives in relation to the overall treatment goals as it relates to discharge plan and return to family, school and community.
• Communicate with each child their goals and objectives in conjunction with their treatment plan.
• Ensure child’s needs for special services are addressed with the Tx Team, Program Clinician, Education Staff, and Case Manager.
• Develop uniform, quality group experiences within the residential program.
• Observe children to detect indication of problems in physical and mental behavior.
• Assist in the coordination of all children visits with the client’s assigned Clinician.
• Participate in weekly treatment meetings.
• Represent assigned units in all appropriate meetings as basic treatment goals are developed with the child, family, referring agencies, and campus staff in order to re-evaluate, revise, and/or update during the child’s time in residential care.
• Assist in the establishment of individual crisis management plans for each child in their unit with documented plan made available to all treatment team staff within four (4) days of admission.
• Work with Operations Director on annual budget to reduce costs and spending as appropriate.
• Collects, organizes, and analyzes information about children through records, tests, interviews, and professional resources to evaluate their interests, aptitudes, abilities, and personality characteristics for vocational and educational planning.
• Responsible for revising plan of care and scheduling case conferences.
• To be accessible to children in crisis.
• Oversee cottage group activities.
• To represent the cottage in all appropriate meetings as basic treatment goals are developed with the child/family referring agencies.
• Responsible for scheduling the child’s admissions and discharge dates in conjunction with the Case Manager and assigned Clinician.
• Attend team meetings to keep staff informed of work with individual cases.
• Understand the cultural diversity of children and team members to better serve our children.
• Ability to develop mutually respectful relationships with our children and their families.
• Ability to appropriately intervene to meet the needs of our children and their families and to help our children and their family members gain the skills and confidence to address issues and problems as they take place.
• Ability to work as a partner with other team members.
• Review applications and participate in screening and writing reports.
• Employ and supervise both staff, and Supervisors, ensuring that supervision and training is appropriately documented to remain in compliance with state mental health policy on competency requirements.
• Train and develop staff and other Supervisors in the program philosophy including continuous expression of the value of structure, engagement, nurture and challenge.
• Set staff goals and objectives and review and evaluate job performances.
• Determine work procedures and manage cottage schedules in conjunction with the Clinician, Supervisors, and Case Manager.
• Maintain work relations and resolves grievances.
• Provide clinical supervision to Supervisors and staff members; and carry out personnel action when necessary.
• To actively communicate with other departments within the agency the needs of the unit. Communicate with external agencies and personnel as needed.
• Oversee the physical condition of the cottage in collaboration with department of facility services.
• To professionally carry out duties assigned by the Operations Director.
• Support the expansion of organizational initiatives.
• Coordinate training and on-the-job shadowing activities for new hires.
• Transport children in agency vehicles off-campus.

Supervisory Responsibilities:

This position oversees group home staff.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• A Master’s Degree in a Human Services field with minimum two years of experience in a child mental health setting, or a Bachelor’s Degree in Human Services field with a minimum of four years of supervisory experience in a child mental health setting and should be actively pursuing Master’s Degree; QP credential also required.
• Must have the ability to respond effectively within and cope with an environment that can be extremely stressful on the mind and body.

Required Skills/Abilities

• Must be reliable and extremely trustworthy.
• Understanding of basic principles of finance, accounting, and bookkeeping.
• Must be proficient in Microsoft Office Suite or related programs.
• Must be able to learn other accounting software systems.
• Excellent organizational skills and attention to detail.
• Ability to maintain confidential and meticulous records.

Certificates, Licenses, Registrations

• Position requires driving agency vehicles as well as transporting clients. A valid NC driver’s license, at least three years of driving with a driver’s license and clean driving record are required. All potential job candidates must pass a drug screening test and an extensive background check.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is typically performed in an office environment, with a moderate noise level.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Movements including but not limited to prolonged periods of sitting at a desk and working on a computer, occasional standing, walking, bending, and reaching are required.
• Regularly required to use hands to handle or feel; talk; see; and/or hear. Specific vision abilities required by this job include close vision and color vision.
• Must be able to lift up to 15 pounds at all times.