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Program Clinic Manager
4 months ago
Summary
Directs administration of Clinic(s) by performing the following duties personally or through the subordinate lead roles. Provides comprehensive care to the assigned patients and serves as direct support staff to the clinicians at the school-based clinic.
Essential Duties and Patient Centered Responsibilities include the following. Other duties may be assigned.
Oversees administration of ongoing clinical programs and promotions with the best interest of the patient population.
Administers fiscal operations such as budget planning, maintaining, and submitting supply orders.
Directs hiring needs and training of personnel.
Negotiates for improvement of and additions to buildings and equipment.
Directs and coordinates activities of medical, nursing, licensed social workers, certified professional counselors, laboratory, clinician staff and services. Also directs and coordinates activities of the call center if assigned.
Aids the Administrative staff and Director of Operations and Quality in administering and implementing Family Circle of Care policies and procedures.
Represents clinic(s) at staff and community meetings, when necessary; as well as promotes ISD programs within each department as directed by the Chief Executive Officer and Chief Operating Officer.
Oversees and acts as liaison between clinicians and medical support staff in the clinic(s).
Leads team huddles to promote clear communication amongst care team and treating clinicians.
Registers intake and exit of patients.
Provides information through the resource center for patients and family members as deemed appropriate.
Administer immunizations and other medications as ordered by the clinician; note clinical information in EMR system.
Obtain and record patient vitals and weight.
Review clinician orders, lab requests, and follow up with patient as needed.
Collect samples, such as urine, blood and sputum from patient as assigned.
Participates in the CPI program for continuous quality improvement and risk management purposes.
Assists with nurse telephone triage, responding to patient telephone inquiries by evaluating and responding to patient’s problems and questions as needed.
Communicate with school nurses, counselors, and administrative staff for collaboration of clinic and school needs.
Attend and provide education for school outreach programs as needed for clinic support.
Maintains compliance, is knowledgeable, and utilizes the guidelines of all state and federal laws and regulations as they pertain to the position including, but not limited to; Health Insurance Portability Accountability Act (HIPAA), Scope of Practice, Accreditation Standards, Occupational Safety and Health Administration (OSHA), Bureau of Primary Health Care/ Health Resources and Services Administration (BPHC/HRSA), National Committee for Quality Assurance/Patient Centered Medical Home (NCQA-PCMH), Centers for Medicare and Medicaid Services (CMS), Clinical Laboratory Improvement Amendment (CLIA), Joint Commission on Accreditation of Healthcare Organizations (JCAHO), and other HRSA related regulatory functions and/or agencies that Family Circle of Care participates in.
Supervisory Responsibilities
Is responsible for the overall direction, coordination, and evaluation of the Call Center, OB/GYN, Pediatrics, and Family Medicine Clinic(s) assigned. Also directly supervises medical support staff, laboratory staff, licensed social workers, and certified professional counselors. Manages Lead LVN’s or RN’s who assist supervising and coordinating the day-to-day Clinical Medical Support Staff, Laboratory, Licensed Social Worker, and Certified Professional Counselor responsibilities. Carries out supervisory responsibilities in accordance with Family Circle of Care policies and applicable laws. Responsibilities include interviewing, maintenance of staff hiring needs and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing employee and patient complaints and resolving problems.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Team Leadership - Fosters team cooperation; ensures progress toward goals.
Leadership - Inspires and motivates others to perform well; effectively influences actions and opinions of others; gives appropriate recognition to others.
Diversity - Shows respect and sensitivity for cultural differences.
Ethics - Treats people with respect; inspires the trust of others; works with integrity and principles; upholds organizational values.
Personal Appearance - Dresses appropriately for position; keeps self well groomed.
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associate’s degree from two-year college or technical school in Vocational Nursing; prefer one-year clinical nursing experience.
Healthcare leadership or related field preferred; one year’s experience in front line supervisory role.
Computer Skills
To perform this job successfully, an individual should have knowledge of Microsoft Word Processing software, Microsoft Excel Spreadsheet software. ADP Payroll systems and Electronic Medical Record System Database software experience preferred.
Certificates, Licenses, Registrations
LVN License in the state of Texas required. Responsible to maintain license and obtain all professional CEU’s in compliance with Licensure Boards and the City, State, and Federal Regulations.
Current BCLS Healthcare Card with renewal every two years required.
Equipment
Point of Care Testing with glucose meters, blood pressure monitors and other PCOT equipment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee may be exposed to airborne particles, infectious disease, biohazardous waste, blood, and bodily fluids. Employees are required to follow all established blood born pathogen and hand washing procedures. The noise level in the work environment is moderate.
This position functions within the community and will include travel within the immediate counties which Family Circle of Care serves and driving between cities when needed or attending required business functions.
Tyler Family Circle of Care
Job Description
Program Clinic Manager
School-Based Clinic
This job description is intended to be a tool to describe the primary purpose of the job and the key duties and responsibilities. The position description may not be inclusive of all duties and job assignments. Job duties and responsibilities may be added, deleted, and/or revised at the discretion of management. This is a description of the way this position currently performs the job functions and does not address the potential for accommodation, which would be addressed on a case-by-case basis.
