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IT Support Specialist

2 months ago

Kalispell, United States CityServiceValcon, LLC Full time $60,000 - $75,000
Job DescriptionJob DescriptionAbout the Company

CityServiceValcon, LLC (CSV) was founded in 1932 and has a 90-year history of exemplary customer service. It joined the NorthStar Energy family of companies in March 2022. The company’s mission is to build a safe and balanced environment for its 200 employees while providing innovative and high-quality products to its customers.

CityServiceValcon is a market leader in fuel distribution across multiple product lines offering wholesale ground and aviation fuel programs from top national brands and independent refiners. Commercial products including propane, proprietary card lock, bulk fuel, and lubricants are distributed from its multiple locations across Washington, Idaho, Montana, and Wyoming. The company serves customer needs in aviation, trucking, agriculture, mining, construction, government, and residential homes. CityServiceValcon’s experienced and long-tenured management team is committed to optimizing the business and has a track record of successful growth.

About the Position

We are looking for an IT Systems Support Specialist to be responsible for providing high-quality support to end users by resolving and preventing issues through system maintenance and upgrades. Works with various departments to provide implementation support for new software and hardware projects.

You’ll report to the IT Manager in our Kalispell corporate office, focusing on these key responsibilities:

  • Respond and track users request for assistance and resolve through multiple resources.
  • Provide implementation support for new software and hardware projects.
  • Provide backup to department colleagues as needed for vacations and planned absences.
  • Learn and provide process support to multiple operational systems.
  • Manage technology vendor support requests as needed.
  • Assist with hardware troubleshooting as requested by colleagues.
  • Provide aid on projects per IT Manager request.
Requirements
  • 5 years of Information Technology infrastructure and applications experience
  • Experience implementing Information Technology systems.
  • Detail oriented and strong organizational skills
  • Valid State Driver’s License
  • Excellent written and verbal communication skills
  • Strong analytical thinking and problem-solving skills
  • Ability to manage multiple projects and adapt to changing priorities
  • Ability to thrive in a fast-paced, team-oriented work environment
  • Ability to work with minimal supervision and demonstrate initiative and good judgment
  • Ability to establish and maintain effective working relations with a wide variety of individuals
  • Ability to represent the company in a positive and professional manner
Preferred qualifications
  • Advanced networking skills
  • Virtualized environment experience
  • Experience with UIPath
  • Microsoft, Mitel, Nutanix, networking, security, or other certifications
Benefit Highlights
  • Paid Vacation / Sick Leave
  • 5 Days of Sick Leave/year
  • Medical/Dental/Vision Insurance
  • Employer paid Basic Life, AD&D, and Long-term Disability Insurance
  • 4% 401K Retirement Account Match
    1. Additional 3% Discretionary Contribution
  • 6 Holidays/year
  • Fuel, Propane, Lubricants Discount
Additional information

CityServiceValcon, LCC is an equal opportunity employer. It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, religion, color, national origin, age, sex, genetic information, the presence of a sensory, physical, or mental disability, or on any other basis protected by federal, state, or local law.